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“Good hotel in Excel area” 4 of 5 stars
Review of Novotel London ExCeL

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Novotel London ExCeL
4.0 of 5 Hotel   |   7 Western Gateway, London E16 1AA, England (Docklands / Canary Wharf / Isle of Dogs)   |  
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Ranked #331 of 1,066 Hotels in London
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1,261 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
Grimsby, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 13, 2014 via mobile

We chose this hotel because of its close proximity to the excel arena.We stayed for a weekend and was very satisfied with the overall experience. A very warm welcome from the reception staff, that eased our arrival. Rooms well presented with quiet air con made for a very relaxing break.Hotel a stones throw from a string of pubs eateries we enjoyed a indian meal followed by a few beverages in a local pub.The breakfast was excellent with a variety of choice looking over the waterfront.Overall very pleased.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review, July 15, 2014
Dear Guest,

Thank you very much for your fantastic review. It is much appreciated and I can assure you that our team will be delighted to hear that you enjoyed your stay.

I was very satisfied to read you found the location of the hotel suitable to your requirements as we are close to the O2 Arena.

I hope we will have the pleasure to welcome you back to the Novotel London ExCeL, Royal Victoria Dock on another stay in London.

Kind Regards,

Magdalena Fratczak
Guest Relations Manager
Novotel London ExCel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2014

My wife and I stayed here as part of a weekend break and I can *almost* not fault it at all.

The staff were very friendly, the room was tidy with all the usual facilities, plus there was a gym.

The breakfast was really nice and the 12pm checkout time made the following morning a little more relaxing.

If I have to fault anything, it was that it was too hot in the room. The cooling was turned right down but I was sweating all night.

For any time other than the peak of summer, this is the perfect all- rounder in my opinion!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review, July 8, 2014
Dear Guest,

It is always very pleasing to receive such positive feedback from our valued guests.

It was delightful to read you really liked the hotel that you found clean and enjoyed taking our breakfast in our Upper Deck restaurant with a great view overlooking the docks.

Please accept my sincere apologies for the inconvenience caused by the Air Cooling not being efficient in your room. Nevertheless, I was delighted to read that our team could provide you a suitable solution by bringing a fan up to your room very promptly.

We look forward to welcoming you again to our property.

Kind Regards,

Magdalena Fratczak
Guest Relations Manager
Novotel London ExCel
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London, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 6, 2014

I recently booked to stay at the Novotel via a popular 'secret hotels' website. The hotel was very modern and clean. It has a large bar/ restaurant area where we ate before going to the O2 for an evening concert. The food was delicious and the bar staff were very friendly. The hotel is a 3 to 4 minute walk away from the Emirates Air Line, which are a great way to get to the O2 from excel. The bedroom was very clean and we were upgraded to an exec room for free. It had a very large bathroom too which was great. Breakfast was not included but as we booked it when we checked in it was discounted. They offered a great selection and a lot for vegetarians too. Would def stay again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review, July 8, 2014
Dear Guest,

Many thanks for your positive feedbacks in regards to your stay at Novotel London ExCeL.

I was thrilled to hear you enjoyed staying in one of our Executive rooms and that you also found our staff very helpful and nice. We appreciated your nice comments in regards to the cleanliness of the room.

Hoping to see you back very soon, I remain at your service.


Kind Regards,

Magdalena Fratczak
Guest Relations Manager
Novotel London ExCel
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Sarasota, Florida
Top Contributor
113 reviews 113 reviews
76 hotel reviews
Reviews in 54 cities Reviews in 54 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed July 5, 2014

This new property abuts the Convention Center and the river in a spacious well designed development. The hotel is modern and beautiful with a very spacious lively lobby bar area which extends to the picturesque riverfront.
The rooms are very well equipped and have modern amenities and bathrooms. My only issue is that they charge for the use of the Television... Tacky. Within a 5 minute walk are 2 train stations that run frequently and have convenient transfers to everywhere downtown.
The nice thing about this hotel is that it is quiet. The bad thing is that late at night, there is very little to keep you entertained or fed... Perfect business hotel and great value if you are visiting as a tourist and want bang for your money.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review, July 6, 2014
Dear Guest,

Thank you very much for you feedback and kind comments. It is always a pleasure to receive a five star review.

I am happy to hear that you took advantage of our perfect location, that you liked our New Generation Rooms and found our hotel to be quiet and perfect for business travellers.

We look forward welcoming you in the future.

Yours Sincerely,

Magdalena Fratczak
Guest Relations Manager
Novotel London ExCel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#25 Green Hotel in London
#223 Luxury Hotel in London
#237 Family Hotel in London
#266 Business Hotel in London
#283 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Official Description (provided by the hotel):
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Novotel London ExCeL England

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