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“An Excellent Stay - It was nearly so difference” 4 of 5 stars
Review of Malmaison London

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Malmaison London
4.0 of 5 Hotel   |   18-21 Charterhouse Square, London ECIM 6AH, England   |  
Hotel amenities
Ranked #269 of 1,054 Hotels in London
Royal Tunbridge Wells, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“An Excellent Stay - It was nearly so difference”
4 of 5 stars Reviewed September 18, 2013

This is a review for a stay in May 2011.

I had stumbled across the Malmaison, whilst on a walking tour of 'secret london' a few months ago, and had been instantly been drawn to its white exterior and its position within the pretty Charterhouse square, next to a former mental asylum. I was aware it was a sister to the Hotel Du Vin stable; and i had heard only good things about these so i was looking forward to a nice stay for my birthday. We were taking advantage of a special offer by which one spends £75 in the brasserie and the room is just £42 (including VAT)

We arrived into Moorgate station, which is about a 15 minute walk from the hotel, with Smithfield meat market right next door. In hindsight we should have got the tube to Barbican station, a mere 3 minute hop.

On entry, we were impressed with the sultry décor, deep purple and black dominating, with evocative artwork adorning the walls, which was in stark contrast to the pretty street scene outside. The check-in was excellent, the unobtrusive small talk seemed genuine.

The lift and corridor continued the sultry look, and things were looking positive - until we opened the doors to our standard room. All the good work so far had been washed away in a moment. The scuffed walls and unloved furniture were unexpected, and the rich colours which greeted us in the lobby were replaced with uninspiring white and in the bathroom, a downright nasty red patterned shower curtain. We started to unpack; we were still getting a great deal of course; A nice meal in my favourite part of London.

Then, the noise started - the noise which was to ultimately save our stay. From the bathroom, behind the walls, came a continuous squealing, the water pipes I presume; which lasted for an hour and became impossible to ignore and started to irritate. I popped down to reception to make them aware; and without hesitation or any interrogation, we were promptly upgraded us to a room on the lower floor. It was handled very well by the staff and from that moment our stay was exceptional. The new room was so much better, large and well designed, and a lovely big bath. The rack rate on the new room seems to be only £25 more - it was worth double our original.

The bar and restaurant were fantastic; attentive and knowledgeable staff, and a colour scheme every bit as dramatic as the hotel lobby. The food was very good, the extensive wine and cocktail lists a pleasure to browse though.

A great stay all in all, and at a great price; but would be advised to pay that little extra for a superior room.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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516 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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  • English first
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English first
Newark, Notts, UK
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 16, 2013

We've been staying in Malmaison hotels across the UK since 1997 and this one (when the refurbishment is finished) will be a feather in their cap.

Our room on the 6th floor was great value for central London and very quiet. Yes, the hotel is being refurbed, and the persistent smell of paint and glue can give you a headache after a while, but this is all transitory and will hopefully be gone by the next time we visit.

It's very well located, just a few minutes from either Barbican or Faringdon tube stations. There are some superb places to eat and drink, again within walking distance if you do want to get away from the paint smell.

If you fancy trying an unusual cocktail, ask for the Black Forest Gateau martini - I first had these at the Leeds Mal and they are superb...but on a 'secret cocktail list', so I'm letting you in on the secret!

We'll definitely use this hotel again when we need somewhere central and good value to stay in London.

Room Tip: Higher is always better!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 16, 2013 via mobile

Was incredibly confy. Great hidromassage shower. I feelt like in baby cot in that bed! And we couldn't believe that we found great wine and massage oils ... By the way, 5* staff, thank you Marta and Georgina.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London UK
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 15, 2013

We booked the Malmaison as we have stayed here before and also many of the Hotel Du Vin/ Malmaison Hotels across the UK. We are regular travellers and Malmaison fulfills our requirements very nicely. Yes there is some refurbishment taking place but it was unobtrusive and did not in any way detract from our enjoyment of the weekend.

Our daughter was celebrating her 21st and both our rooms were upgraded for free and we were given vouchers for a free cocktail which made her feel quite special. The bedrooms were as usual beautifully appointed, luxurious bed linen and fabulous monsoon showers as well as top spec TV and free wi-fi which is a bone of contention for many guests in other hotels - well done for leading the charge.

Breakfast was fantastic each morning and cooked to order rather than buffet style.

Overall another fabulous stay and we will certainly be back. Shame the Staff couldn't do anything about the rain !

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 6, 2013

In the midst of a major refurbishment we stayed for a couple of nights around the end of August 2013. We were pleasantly surprised with many of the hotel's features. Pretty decor, good and personal polite service. We would highly recommend it for a stay in East London. Oh and the most amazing shower experience! We'll go back to see the bar and the restaurant areas when finished. Lovely green views from our room on to the Charterhouse Square! All around the lively neighborhood there are loads of nice bars and restaurants to try for a true London pop scene.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sunderland, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 4, 2013

Lovely, attractive hotel. Unfortunately, we were not advised when booking this hotel that it was undergoing major refurbishment. My room was fine but my friend's room had a lingering smell of paint which made her feel unwell after a night in the room. Also, the cocktail menu was very, very small in comparison to other Malmaisons we have been to, I understand that this was due to restricted bar area due to the refurbishments. We had selected a deal which included dinner as we have enjoyed good food in the past at these establishments. Sadly, there was a very restricted menu which I found difficult to choose from, I ended up with a fillet steak at £30.00 plus french fries at an additional £3.95!!!! I have had better steaks at chain restaurants for a lot, lot less!!! On a positive note, we enjoyed the breakfast (although rather pricey at £20.00) and the staff were very friendly, polite and helpful. Service was good. The area around the hotel has many bars and restaurants ...... it was such a shame we were tied into the Malmaison's food!!!!!!! Clients should be told prior to booking about the refurbishments to avoid disappointment.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chichester, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed September 3, 2013

I was booked into Malmaison for business purposes. I would not have chosen this hotel on first sight - it is dark and gloomy, the reception area is depressing, small touches like a newspaper and a charger for my phone were not provided (and no regret was expressed). The rooms are small, garishly coloured and uncomfortable. The bar area is dark and depressing. Some aspects of the breakfast were ok - coffee, home made granola and bircher muesli but other items were of a low standard and dreadfully cooked and presented inedible in fact- supermarket sliced bread, pallid muffins, cold, undercooked poached eggs, - for £284.00 per night this represented a complete "rip off". I would NEVER go to this hotel again and will advise my clients not to book it on my behalf. £99.00 per night might be more appropriate just for its location in a trendy part of London (Charterhouse Square). It is being refurbished yet no discount is offered for the noise and inconvenience - terrible experience, terrible value - AVOID

Room Tip: Book another hotel
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  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Malmaison London

Address: 18-21 Charterhouse Square, London ECIM 6AH, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#189 Luxury Hotel in London
#220 Romantic Hotel in London
#361 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Malmaison London 4*
Number of rooms: 97
Reservation Options:
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Also Known As:
Malmaison London Hotel London
Malmaison Hotel London
London Malmaison Hotel
Malmaison London England

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