I stayed here the night before my wedding, in the largest suite in the hotel (Square Suite) in order to ensure I had enough room for my bridal party to get ready the next morning. The staff were extremely helpful and I received a lovely card and cupcakes congratulating me on my wedding which was a very nice touch. The room and bathroom were spacious and luxurious and we had enough room to accommodate everyone without too much trouble.
Overall I am very happy with my choice to stay overnight in the Suite, but the Mal is really let down by the breakfasts. Due to the wedding timings I had to eat at 7am, and as breakfast in the restaurant doesn't start until 8am and they were unable to serve me anything earlier, I had to go for the continental breakfast delivered to my room. This consisted of a bowl of cornflakes, a bit of fruit, a yoghurt and four triangles of inedible, untoasted, stale brown bread and jams.
Considering this costs around £16 it is extremely poor value for money and was insufficient for what I needed (i.e. something substantial to keep me going until the afternoon). I ended up having to ask the bridesmaid to pick something else up for me en route (I didn't have time to start complaining to the hotel). I've stayed at many Malmaisons before and had the continental breakfast a couple of times, but I was surprised at just how miserly this particular offering was.
So overall - a great stay which was let down by the breakfast. My family who were also staying in the hotel had a great breakfast in the restaurant downstairs, so it's the 'in-room' offerings this hotel needs to work on.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your stay with us at London Malmaison.
Report response as inappropriate
I was delighted to read that overall you enjoyed your time with us and please let me assure you that I will be highlighting the comments regarding the in room breakfast to see if we can improve this moving forward. In the meantime if you are local to the hotel or find yourself in London breakfast in the restaurant is on us.
Please contact me if you wish to take advantage of this firstname.lastname@example.org
On behalf of all the team at Malmaison we look forward to welcoming you back in the future for a bit more MAL life.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.