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“Would recommend but with some reservations” 4 of 5 stars
Review of Premier Inn London Kensington

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Premier Inn London Kensington
3.0 of 5 Hotel   |   11 Knaresborough Place, London SW5 0TJ, England   |  
Hotel amenities
Ranked #216 of 1,075 hotels in London
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Would recommend but with some reservations”
4 of 5 stars Reviewed February 25, 2013

We typically stay at Hilton or Hyatt hotels when in the US, but since London is so expensive, we tried the Premier Inn budget route this time. We decided on this particular hotel due to location, TripAdvisor reviews, family friendliness, and price. We stayed for 5 nights in February 2013.

The staff (for the most part, more on that later) were friendly and very professional. Check-in was quick and efficient. The staff stored our luggage since we arrived from Heathrow prior to check-in time and our room was not yet ready. Our quad family room had a large bed (size wise between a US full size and queen), a twin trundle bed, and a day bed that converted to a twin once you removed the bolster pillow. All the beds lined up against one wall. There was also a small desk, end table, and chair along the other wall. The beds, as advertised, were very comfortable. The room was very clean. Linens were fresh.

In terms of other amenities, there was hanging space and plenty of shelves for storage. There were also a blow dryer, a water kettle with an assortment of teas/coffee, and a small flat screen tv with several channels. The bathroom had a tub/shower combination, plenty of hot water and good water pressure. However the tub required a bit of a step-up-and-over, so someone with mobility or balance issues should use caution. Soap was provided via dispensers by the sink and in the tub. Bring your own shampoo. For our family of 2 adults, a teen and pre-teen, the room was plenty adequate.

You get 30 minutes of WiFi per day. We had no issues and were able to get 30 minutes per device each day.

As other posters have stated, the annex across the street is relatively quiet with no tube noise. You can access the annex via elevator and a walk across an interior bridge passageway. Once we figured out the stair locations, it was very quick and easy to navigate the "habitrail" to enter and exit without having to wait for an elevator in either building.

The location is VERY convenient. The hotel is a quick walk to Earls Court Station where you can access the Piccadilly Line (direct access to Heathrow), District Line, and some Circle Line trains. With several lines available from Earls Court, it was easy to get to almost any tourist destination without changing lines. On the same street as the tube station are lots of restaurants, fast food and shops. For a quick bite there are Gregg's, Pret a Manger, McDonalds, Burger King and KFC. For a more leisurely sit-down meal, there are Nando's, Masala Zone, Lord Byrons Burgers and pub. For groceries, there are Sainsbury's and the Cooperative. Museums were also nearby, either via walking or two tube stops to South Kensington. The neighborhood felt very safe and there were always people about.

Now the downsides. First off, the walls are thin. We would occasionally hear muffled voices talking next door. However, on the last two nights "Dudley Dursley" moved in next door. He was loud, had a temper, and we could hear every word he spoke/yelled quite clearly through the walls. He also liked to slam the bathroom door. Fortunately, he was asleep by 11pm and we could sleep after that.

The second unpleasant incident occurred midway into our stay. An iPhone was taken from our room. It was tucked between clothing in an unsecured suitcase while we were out for the day. Of course we realize we should have locked it up, but still we found it very troubling that someone would go through our things, find it, and take it. We reported the missing property to the lobby staff. They investigated and handled the situation professionally and sympathetically. The phone was never found. We opted, in the interest of time, not to file a police report. The incident left a large blemish on an otherwise good stay. We've stayed at hotels in many major cities and never had an issue with theft until this.

All in all, I would recommend this this hotel due to it's price, convenient location, nearby eateries, family friendliness, and professional lobby staff. But, be warned that you may want to bring earplugs... and a luggage lock.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed February 25, 2013 via mobile

The hotel was recommended by a friend who had stayed there earlier. We stayed at the hotel for 7 days. The checking in process is smooth although it could have been better if there are more people to attend the building queue. We also noticed that there is also self check in counters but preferred to check in the conventional way. The location of the hotel is excellent as it is only about 2 minutes walk from the Earls Court Station. There are a lot of places around the hotel where you can eat. Our room is clean and is a good size. Not too small. The bed is very comfortable. Although our room is facing the road, we hardly hear any noice. Had good night sleep during our stay. Lastly breakfast is ok and as expected.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Derby, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 24, 2013

This PI does everything that you would expect one to do. We booked ahead and got great value for a half term stay in the capital. After arriving into St Pancras by train, it was only a quick 15-20 minute tube journey to Earls Court, and from there less than a 5 minute walk to the hotel. We had called ahead and asked if we could store our luggage as we had arrived early, and this was absolutely no problem, which meant that we could head back into town. The same benefit was afforded to us when leaving on the final morning of our stay, again meaning that we could happily extend our stay with an extra museum trip (it is very well positioned for the V&A, Science and Natural History museums alongside tubes to get to all off the theatres).

Staff were friendly, rooms were clean - a typically friendly Premier Inn experience.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newark
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 24, 2013

Booked this online...2 rooms at £69 each for a Friday night, family of 5 with 3 children from 9-18. Rang two days before arriving to ask for the rooms to be on the same floor...and they put us next to each other..which is great. Rooms spacious, clean and well looked after. Staff couldn't do enough, with directions to attractions (Natural History Museum just a short walk away), to replacement bedding very fast when the 9 year old spilt a drink... This hotel is 5 minutes walk from Earl's Court tube station and well worth the money.... Just a small point...the trains do run directly below the hotel, but the windows are triple glazed and you can just hear a faint rumbling...

Room Tip: Ask for a quiet room.....
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 24, 2013 via mobile

Stayed here whilst down in London for a conference late last year. It was really close to the underground station which is the reason why I chose it. There were many shops and fast food outlets nearby, just in case you're returning from a late night and are in need of food! Checking in was a nightmare as the lady couldn't speak english. thankfully there was a pleasant gentleman there to take her place but either way it seemed to take hours (even though i was using their fast check in).The bar was very pleasant and the prices not too bad either. The rooms are smaller than an average premier inn and there was no mirror on my dressing table. Surprisingly, this really bothered me as I had to curl my hair stretched from a plug standing up. Very frustrating and something that can be solved simply by adding a mirror. Had a comfortable sleep, although the train does run under the hotel, so it can get a little noisy. The breakfast was absolutely disgusting I have to say. I've stayed in a few premier inns recently and they insist of deep frying cheap sausages, serving greasy eggs and overlooking the beans. It just ruins a breakfast! If you're a breakfast person like me, you won't appreciate this. Please please please premier inn, start buying decent sausages and oven cooking them! Rant over!! There was a strange tea machine which I didn't get shown how to use so ended up having juice instead as I couldn't find anyone to assist me. Overall, breakfast was a let down and not a great start to my day. The area is a bit rundown outside of the hotel but as its close to the underground you don't mind this too much. Overall, an ok stay with a good location.

Stayed November 2012, traveled solo
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Leeds UK
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 22, 2013

We travelled with 2 young children, 6 & 7 years old, & as usual the Premier Inn came up trumps. It was a few minutes walk away from Earls Court tube station which is serviced by the Piccadilly line (Londoners call it the tourist line).
Great travelling on this line, you can get directly to & from Kings Cross & to all other 'tourist areas'. The hotel is warm & the staff are very friendly & nothing is too much trouble.
Price is ace for London, much better value than other hotels & the rooms are alway clean & welcoming when you arrive. I would definatly stay there again.
I use Premier Inn regularly & cannot fault them. Going to Leicester again in 2 weeks & staying at the Premier Inn.

Room Tip: We had a room on the main road & it was very quiet.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 21, 2013

My husband and I stayed at this Premier Inn for 8 nights. It is only 5 minutes away from Earl's Court tube station, with several grocery stores like The Co-Operative and tons of restaurants. The hotel itself, as mentioned in many reviews, is split into two buildings. We fortunately got the room away from the train tracks, although we had to take the elevator twice to get to our room.

We had breakfast on some days at the restaurant inside the hotel and it was pretty good, priced reasonably for an all-you-can-eat. The room was big enough and clean. Nothing fancy, but it was cleaned every day (we got new sheets after the fourth day).

The only major issue I had was with the wi-fi, which I paid for. It was pretty dodgy the first 4 nights. I just don't think the signal was enough to reach to the second building. This improved afterwards.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Premier Inn London Kensington

Address: 11 Knaresborough Place, London SW5 0TJ, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#175 Family Hotel in London
#197 Romantic Hotel in London
#257 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Premier Inn London Kensington 3*
Official Description (provided by the hotel):
Ideally located within easy reach of the A4. Conveniently positioned for Earls Court and Gloucester Road underground stations. Local attractions include the Natural History museum, Victoria and Albert Science museums, Harrods and only 20 minutes by tube from the West End. Our London Kensington Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes ... more   less 
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Also Known As:
Premier Inn London Kensington Hotel London
Premier Inn Kensington
Premier Travel Inn Kensington
Premier Inn London Kensington England

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