First, let me say this is the first semi-negative review and I have written to Tripadvisor and I have written quite a few reviews.

Our flight to the USA in London had been canceled so we were put up in the Premier Travel Inn. It looked very "blocky" and plain from the outside but that didn't bother us. The lobby area looked nice with the bar area, reception, and restaurant layed out attractively.

Here comes the negative part...we had asked for a non-smoking room since my boyfriend and I are highly allergic to smoke. As we were walking down the hall to our room, we realized there was a strong smoke odor so we were a little worried about our room. As we opened the door, we were overwhelmed with the strong odor of smoke. Without touching a thing, we closed the door and returned to the front desk to request a room change. We were told that since we used out keycard to enter the room, it was now programmed in their computer that we are checked into that room. She would not change it. Very strange. We asked if a housekeeper could come in and spray some deordorizer so we don't get sick. She said she would send someone to fix it. Since we couldn't bear to be in the room, we told them we would take a walk for an hour ro give them time to take care of it. After an hour, we returned to the same smokey smell. Nothing had been done. We returned to the desk to request some spray. They told us they would send someone right away. Again, we told them we would stay out of the room to give them time to fix it. We went and ate dinner and returned after 1 and a half hours. Nothing had been done. By this time, I felt we had been more than patient so I attempted to call reception. It rang thirty times and they never picked up the phone. My boyfriend trecked, once again, to the front desk and told them he would spray the room if they gave him a can of deodorizor. They said they would send someone right away to our room. SHEESH! After a half hour, they sent a can of spray to us. We sprayed the room a couple of times and the spray removed a lot of the smoke smell. Needless to say, this whole experience was very negative.

Aside from the smoke problem, the room was furnished comfortably but the quilt and covers were not wide enough on the bed to cover two people so we struggled to stay covered the rest of the night. The temperature control the on shower faucet was not working correctly. We were only able to get warm water instead of hot water. The sound from the plane traffic was not bad so the rooms were pretty well sound proofed.

The food was also disappointing. The dinner and breakfast buffet had an ample assortment of foods but they were, on the most part, very bland. However, the dessert selection at dinner was nice.

The airport Hoppa Bus stopped at the hotel frequently so that was nice but it is the last hotel stop on the route returning to the airport so sometimes the bus is quite crowded when it stops at this hotel.

If you want a non-smoking room in this hotel, stress that and make sure you actually get one before you open the door to your room so you can be spared some of the headaches (literally) we had.