Stayed here one night part of a rail/hotel/show package. Expected a three star only got a one. The outside looks good, reception good and clean. Bedroom! Miniscule comes to mind. Ok it has everthing you need but on a tiny scale. One full size single, one bunkbed size, side by side with about 18 inches in between which you have to squeeze through to small vanity table and wardrobe and then into bathroom. This was the depth of a toilet with a very small sink and tiny shower cubicle all of which were clean but very shabby and mildew and cracked. Hence we did not shower. As if was only one night it was ok, but as I had booked as a treat, I was not impressed. The worst was the breakfast. We were told it was served between 7.30 and 9.15 am. We went down at about 8.50. Again they had utilised every inch of space , drinks under what looked like a stair area. We had to sit in the narrow corrider section, the only seats available at the time.Cereal available, two juices, a yoghurt on the table and Cold boiled eggs, one choice of cheese, one ham and one ? White toast made by a member of staff, and jam. This was adequate but basic. However they started to clear everything away at 8.55. By 9.00am they had stripped all the equipment, washed it and returned it. The last of the toast that had been made was placed on a plate to get cold. All the cups plates etc were put away. A party of four arrived to ask about breakfast and were told it had finished, ( They had at least another 15 mins.) They left disapointed. Then another couple arrived and they would not be put off, as quite rightly they had payed for this and the time was not up for breakfast. They asked for cups etc. They were very grudgingly given a cup and saucer, but then had to ask for tea bags. They made a cup of tea and had to use a saucer to enable them to get a piece of cold toast and butter it. The staff were looking very annoyed with everyone left in the room. They then proceeded to start hoovering up, and the ( funniest?) last resort was them bringing out a bucket of very strong smelling disinfectant and proceeded to mop up. It was all very embarrasing and as a lot of the guests were foreign, they must think our British hospitality awful. We left the room just before 9.25, felt very rushed and annoyed. If you are just wanting somewhere to stay overnight, don't mind it being tiny and don't really want any breakfast then you might choose this hotel, but if you want a nice experience then I wouldn't stay here.
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- Also Known As:
- Alexandra Hotel London, England