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“never stay again” 1 of 5 stars
Review of Alexandra Hotel

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Alexandra Hotel
2.0 of 5 Hotel   |   1 Sussex Place | Hyde Park, London W2 2RY, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #743 of 1,073 hotels in London
Hong Kong
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“never stay again”
1 of 5 stars Reviewed January 18, 2013 via mobile

I stayed in this hotel with my wife for 3 nights only in early January. It is close to Paddington train station and Hyde garden. However, the washroom is unacceptably small that it is impossible to take a bath properly as one may clean up two walls and the shower curtain as well ! Besides, one may need to open the washroom during use or one may knock his head. Not to mention the overall size of the room is pretty small and the beds are uncomfortable. Will never stay again!

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Gloucester, England
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed January 18, 2013

This hotel was part of a Theatre/Hotel package deal. Very convenient to Paddington Station. Small twin room but clean and comfortable. Bathroom could do with a little TLC ie shower cucible was shabby.
Buffet breakfast was very good with five choices of cereal, boiled eggs, ham and cheese. The toast was plentiful which was done by a cheerful member of the staff.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubbo, New South Wales, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 17, 2013

This hotel we stayed in for 8 nights and were ecstatic about the high level of service and immaculate cleanliness of the hotel. Our double room came complete with a high definition 48 inch plasma...spectacular city views greeted us from our spectacular window. The bathroom was out of this world!! Never have. Seen a cleaner more spacious bathroom. The shower work amazingly...just the right temperature. We were surprised to find the heated indoor pool along with the 24 hour fitness facilities. Anyone staying here must try the full English breakfast...the most delicious I have ever tasted.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 5, 2012

This was a bad experience and spoiled our 5 day stay in London for the poor quality of this accommodation.

The only good feature of this hotel is its location, but with thousands of other units - better and cheaper - on its door step there is absolutely no reason to choose Alexandra.

The welcoming was poor, the staff was never very willing to be nice or helpful.

The room, a twin, was dark, damp, no storage and had a minimal shower where you can hardly fit in. The cleanliness was also poor and for our amazement, we were told that the heating was switched off from 10pm to 6am!

The breakfast was incredibly basic, with no variety and cold bread being served.

Avoid at any cost.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Adelaide, Australia
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 21, 2012

This property is quite clean and the staff are very friendly, but unfortunately not an ideal place to stay if you are travelling with a great deal of luggage as the room was quite tiny. Also, the appliance maintenance seems quite inadequate; the television could not be used as the power point seemed either blocked or else damaged some other way. I didn't mind as I don't watch much tv when I travel, but I did think it was rather a dangerous oversight. Also found myself facing a rather rude housekeeping staff member who seemed unhappy when she came to service my room and I asked if she could return later. I gather the kitchen/cleaning staff don't speak much English which caused some confusion on the day I arrived.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 28, 2012 via mobile

Was initially put off by comments on trip advisor but having travelled a lot glad I knew what to expect in London hotels. Small but very clean room and bathroom. Close to many tourist locations and Hyde park/ padding ton station. I think he value is good as you get what you pay for-room was very clean, staff were helpful and think it should be noted -don't expect an hotel in London to be similar to a room in North America. I will stay at Alexandra again-location was great- I stayed for 7 nights and no issues! Thanks for a great stay in London !

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed October 26, 2012

We arrived from New York and were able to head straight to our room which was nice. The location is great and it is easy to get to things but I think that is where the good stuff stops, oh the staff are friendly and try to help but there is only so much you can do with an aging hotel. Not the start to our London life we were wanting. Also breakfast is good with a nice basic selection to get you started.

Firstly we were asked to pay 10 pound for a TV remote; we arrived in our room to find two single beds when we booked a double!! When we asked we were told that they only have 6 double rooms and due to the Olympics they were over booked, sorry THE END!!

The carpet in the rooms and hallway was worn out we wore shoes all the time as the floor was a little crunchy. You will almost certainly lose a limb if you do not get into the lift before the door shuts. I am 6ft 4in and when I sat on the toilet my knees touched the wall. With both our bags on the floor only one person could move around the room at any one time. The internet was ridiculously expensive again no one forced us to buy it but be prepared no free wifi.

I am not sure how this can be a hotel when I have stayed in backpackers that felt more modern than this place. Even though the cleaning staff came through daily the room still felt dirty, the shower was dirty and not really scrubbed clean.

Would not recommend staying here for the price we paid we should have gone a little further out and stayed at a nicer proper hotel.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Alexandra Hotel

Address: 1 Sussex Place | Hyde Park, London W2 2RY, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Restaurant
Hotel Style:
Ranked #743 of 1,073 hotels in London
Price Range (Based on Average Rates): $
Hotel Class:2 star — Alexandra Hotel 2*
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Also Known As:
Alexandra Hotel London, England

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