On first view it seemed decent, not the fanciest place around but decently clean. I mean you get what you pay for right? I've been in my fair share of hostels, motels and hotels throughout the world but this was hands down the worst experience I've ever had at a hotel.
On our first day there, we went out for about an hour and came back to find our room had been broken into and a lot of our things (electronics, money, cell phones, laptops, etc.) were stolen. The hotel offered no apology or refund and were extremely unhelpful with the police. When the police wanted to check the security cameras none of the staff knew how to work the recorder. When they finally got a specialist in they found that the camera hadn't even been recording.
As the day went on, more people reported things stolen and in the end 5 rooms had been hit.
The worst part? There was no sign of forced entry. I felt so violated knowing that someone would just walk into our room, rifle through our personal things and walk right on out. I'm sorry all of this - so many rooms hit, no broken locks, useless security cameras - just screams suspicious to me. If it wasn't an inside job, the hotel didn't seem at all concerned about the security of the place. When the maintenance guy "changed" the lock, we saw that it was in fact, the same lock (worked with the old key) and had to stand their watching him as he actually changed the lock.
As a young female traveler, security is my biggest concern. When you stay at a hotel, especially one with seemingly working locks and decent reviews, you expect to be safe. After that first afternoon, I did not feel safe at all.
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- Also Known As:
- Seymour Hotel London, England