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“A 5 star hotel with 1 star friendliness” 4 of 5 stars
Review of Crowne Plaza London - Docklands

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Crowne Plaza London - Docklands
4.0 of 5 Hotel   |   Western Gateway | Royal Victoria Dock, London E16 1AL, England (East End / East London)   |  
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Ranked #301 of 1,049 Hotels in London
Certificate of Excellence 2014
GreenLeadersSilver level
Gloucestershire
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“A 5 star hotel with 1 star friendliness”
4 of 5 stars Reviewed October 22, 2013

Technically, I couldn't fault this hotel, but the staff seemed petrified and were professional, but not over friendly. Perhaps they are used to dealing with the better class of client who expects respect rather than friendliness.
Pros
1 Excellent Location. Right over the road from the DLR.
2. Comfortable Rooms, especially the beds!!!
3. Everything you could want in the way of knick knacks in the room, such as tea making facilities, face cloths, shampoos etc.
4 A fantastic swimming pool. I got up at 6am on the Sunday morning and had it all to myself!!
5.Dockland views from some rooms.
6.One friendly receptionist (Grace?) who chatted to us about football...she was an Arsenal fan if that helps to identify her ;-)
7 Clean & comfortable rooms
Cons.
1. Vasilis on reception was charming, but seemed under pressure and immediately demanded credit card details even though I had prepaid.
2. Staff in the breakfast room were being given a briefing by the head waiter during breakfast, and they seemed petrified of him.
3. Tea had to be served by the waitress, you couldn't just help yourself to tea, as in Premier Inn. Also I had to ask for Soya Milk and I got a tiny jug full...just enough to damp my Bran Flakes, but I couldn't bring myself to ask for another.
4. All in all I had the feeling the staff weren't happy and relaxed. as they are at Premier Inn Stratford.

Room Tip: Ask for a dockside room for a nice view.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, October 27, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at The Crowne Plaza London Docklands Hotel on Trip advisor,

Our prime focus is to provide efficient, warm and friendly service to all our guests without an exception so it came as a surprise to us that you have felt otherwise but please rest assured your feedback is much appreciated and shared with the team as a training tool to constantly deliver an exceptional service.
Your mention about the other services is very encouraging and a great pride for the entire team. Thank you as well for acknowledging so many positive elements about the Hotel.

Once again, thank you for taking the time to post your review on Trip advisor. We look forward to welcoming you back on your return to London

Warms regards

Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,223 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
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English first
Brentwood, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 20, 2013 via mobile

Stayed here for one night on 19/09/13. Great location for commuting to the O2 via Emirates sky ride. Fantastic views across the docks. The carpet in our room room could have done with a good clean or even be replaced and the bathroom floor tiles had bits of grout missing and even a loose tile. When you are paying this amount of money you expect to find maintenance and cleanliness at a higher standard.
My only other grievance would be paying £153 for the night then being charged £16 just to park my car for the night.
These small matters aside we had a very pleasant stay and couldn't fault the breakfast.
I would come back to stay again but please clean the carpets and also get some firmer mattresses.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, October 23, 2013
Dear Reviewer,

I would like to thank you for taking the time to write such detailed feedback.

There are several point that you raised about the condition of the room and I will certainly ask the decicated departments to look into this as soon as possible.

I thank you sincerely once more for taking the time to highlight the shortcomings.

Kind regard,
Mari Irazusta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed October 18, 2013

We stayed here for four nights and had a wonderful time. All staff could not be more helpful and pleasant. the location is ideal away from the biz of Central London but within a few minutes of the DLR which offers a fantastic transport service. The view from our room over the water was exquisite with the skyline of Canary Wharf in the distance.

Room Tip: Ask for a room with A Docklands View
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, October 20, 2013
Dear Guest,

Thank you for your review on Crowne Plaza Docklands and I am delighted to learn that you enjoyed your stay with us.
Our exceptional team is always ready to deliver exceptional service to all our cherished guests and it is so heart warming to hear that your stay went so well.

I look forward to welcoming you back soon for great memories worth repeating.

Kind regards

Ashraf Khouakhi
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 16, 2013

We stayed at the hotel for 3 nights, and had requested a travel cot for a toddler. The room was spacious, clean and comfortable, with the travel cot in place upon arrival. The reception was very helpful on arrival, and all the staff quickly met our requests with a smile throughout our stay. The breakfast was good and plentiful, and our off-menu requests (porridge and maple syrup!) were catered excellently. The hotel itself was quiet and warm, with the location being ideal for being away from the hustle and bustle of central London. However the travel links were ideal with the nearby Docklands Light Railway station providing a regular and efficient service to central London, Canary Wharf and Westfield/Stratford City. The area itself is great for quiet walks along the wharfs, with some excellent coffee shops in Excel. While there is not a huge choice of restaurants close by, the Lebanese restaurant across the way provided tasty food at an affordable price. The only improvement I would suggest is that the hotel bar reduce the price charged for locally produced craft beers! £6 for a small bottle of beer from across the river is just silly.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, October 20, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at The Crowne Plaza London Docklands Hotel on Trip advisor,

Our prime focus is to the provide efficient, warm and friendly service to all our guests and your mention about these services is very encouraging and a great pride for the entire team. Thank you for acknowledging so many positive elements about the Hotel. I have shared your comment with the entire team and they are equally happy to hear that you had a pleasant holiday with us. I have also communicated your thoughts about the restaurant pricing to the Food and Beverage Manager who assured me that we have recently reviewed the pricing structure so they are in line with our local competitors nevertheless we will use this opportunity as an experience so we may review our restaurant offerings

Once again, thank you for taking the time to post your review on Trip advisor. We look forward to welcoming you back on your return to London

Warms regards

Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 15, 2013

I stayed at the hotel for 5 nights. Being a priority club member, I had requested for dock facing room. A room had been reserved for me as per the request. The reception staff was very polite and helpful.
The rooms were quite spacious and clean.
The continental breakfast was quite nice and it was included in the package. The restaurant staff was also quite helpful and the Bar & Grill area was quite well laid out. It was a good place to have a cup of tea after work.
The wi-fi at the hotel was quite good.

Room Tip: Request for dock facing room before checking in.
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, October 20, 2013
Dear valued guest,

Thank you for taking the time to post your positive comment. Our staff works very hard to make each stay special and I’m glad to see we were successful reaching that goal for you. We are delighted to hear that our location was convenient for your business trip.
We also appreciate your continued loyalty towards the hotel and the IHG.
Thanks again and we look forward to welcoming you once again on your next London.

At your Service,

Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
105 reviews 105 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 15, 2013

Stayed here a number of times, rooms are very comfortable and good bar food. Real plus is an excellent gym with pool which is quite unusual in London. 2 min walk to the DLR so easy access to Canary Wharf and the city. Only thing to watch out for is the hotel is very close to the Excel centre so busy when there is an exhibition on and rates go through the roof.

Room Tip: Shuttle to canary wharf in the morning which you need to book the night before.
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, October 20, 2013
Dear guest,
I’d like to thank you for choosing to stay with us at the Crowne Plaza London Docklands and for taking the time to post your review regarding your relaxing stay with us. We were delighted you chosen to stay with us again and you enjoyed the hotel facilities and the location exceeded your expectations.
We also appreciate your business support and trust that our hotel will remain the hotel of choice whenever you are in London. We look forward to welcome you back to our hotel.
Kind regards

Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annaberg-buchholz, Germany
1 review
5 of 5 stars Reviewed October 14, 2013

We stayed in room 3018. The room had an excellent view and it was very clean and the bed was very comfortable. We had meal in the restaurant and it was the best.
Breakfast it was good as well and the staff was very friendly. We'll recommend this hotel to our friends as well. We really enjoy everything and we will come definitly again. Thanks guys for everything.

Room Tip: This room 3018 we can recommend to everyone because had an excellent view.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, October 20, 2013
Dear Guest,

I would like to truly thank you for the very positive comments throughout and for taking the time to share your excellent experience with us all.

You have made our staff very happy with your feedback and it is very nice in return to know that you would recommend the hotel to your family, friends and colleagues visiting London.

I look forward to welcoming you back to the Crowne Plaza Docklands Hotel in the near future.

Kind Regards

Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Green Hotel in London
#164 Family Hotel in London
#198 Business Hotel in London
#215 Luxury Hotel in London
#266 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
Number of rooms: 210
Official Description (provided by the hotel):
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more   less 
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Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England

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