It was a simple bar lunch. We were 4 business folk from Siemens and NG Bailey who had visited The Crystal next door. Yet Abu Thomas and his team did us a great job - attentive, helpful yet discreet. I'd go back there after every visit.

Stayed here last night for one night with the Mrs. Got a bit lost using my useless satnav. However the parking was a bit confusing as you have the CP car park right next to the Excel Car Park. The CP car park tarrif seemed seriously overpriced so I opted for the Excel car park which was still quite dear!
We came in through the rear entrance into the lobby which was very nice. The pool was was to one side (quite tempted to go in) and restraunt was on the other. The staff were freindly enough. There was supposedly a wedding going in the hotel so we were offered a twin room as opposed to a double, because the double was near where the function was and they might disturb us. We opted for the double as a twin room doesnt exactly cut it for a for a young couple looking for some quality time.
There was a lot of people going in and out. The corridors were nice and clean. The room was nice and spacious. Very nice design and colour scheme. Immediately felt at home.
Ordered some room service. Not too impressed. Food was slightly cold and my grilled duck was way too chargrilled! It all was a bit disappointing to be honest for a 4 start hotel.
Later the wedding was in full swing and we had to bear with some loud music and shouting until we called the reception to do something. This was after midnight as well. So annoying. Eventually they stopped but my wife was so annoyed at this point. It took her ages to get some sleep.
We decided to give breakfast a go. Definately better than dinner the previous night.
End of the day the food for us was the biggest let down. The noise from the wedding didnt help things either...The room was the saving grace, it was lovely, we didnt want to leave....

Stayed in the Crowne Plaza for 8 nights in January while briefly working in London.

Given the rate for the rooms, there are certain things I would expect to be included, mainly high speed wireless internet and breakfast to be included. This was not the case, with breakfast being an additional ten pounds per day and wireless internet over two hours being fifteen pound. These are included as standard in moat business hotels.

The hotel itself was spotlessly clean and the people serving around breakfast time were very pleasant and helpful. The same could not be said for those working in the bar in the evenings. I ate there numerous times during my stay and had to ask for menus multiple times and felt that I was inconveniencing the staff by asking for anything.

The shuttle bus to Canary Wharf is a nice touch but sometimes this can be full as the van only sits 8. This should be booked in advance.

Overall a relatively nice stay but the lack of breakfast and high speed internet being included as standard in a hotel that caters for mostly business clientele was, in my opinion, below expectations

Stayed here last October when my husband was attending an event in the O2 for 3 days. It was a great location because my husband could walk to and from in less than 5 minutes. It is a very quick walk to the DLR which allowed me to get into central London quickly.