Stayed in the Crowne Plaza for 8 nights in January while briefly working in London.
Given the rate for the rooms, there are certain things I would expect to be included, mainly high speed wireless internet and breakfast to be included. This was not the case, with breakfast being an additional ten pounds per day and wireless internet over two hours being fifteen pound. These are included as standard in moat business hotels.
The hotel itself was spotlessly clean and the people serving around breakfast time were very pleasant and helpful. The same could not be said for those working in the bar in the evenings. I ate there numerous times during my stay and had to ask for menus multiple times and felt that I was inconveniencing the staff by asking for anything.
The shuttle bus to Canary Wharf is a nice touch but sometimes this can be full as the van only sits 8. This should be booked in advance.
Overall a relatively nice stay but the lack of breakfast and high speed internet being included as standard in a hotel that caters for mostly business clientele was, in my opinion, below expectations