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“Excellently located London hotel at reasonable price.” 4 of 5 stars
Review of Cardiff Hotel

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Cardiff Hotel
3.0 of 5 Hotel   |   5-9 Norfolk Square | Hyde Park, London W2 1RU, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #536 of 1,054 Hotels in London
Oslo, Norway
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Excellently located London hotel at reasonable price.”
4 of 5 stars Reviewed May 7, 2013

Excellent location only 100-150 m from Paddington tube station. Friendly reception personnel, well kept garden in Norfolk Square, no noise. However, somewhat worn interior. We had a room with three beds, which allowed very little space for luggage. The double bed was very narrow. Only one chair in the room. But cleanliness OK. Some restoration needed and, as far as we could see, being presently carried out.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, May 8, 2013
Dear 809perivar,
Thank you for taking the trouble to leave a positive review our hotel.
Indeed as you noticed we are working hard to further improve our product for our clients and are so pleased that due to careful planning the work isn't causing any disruption to our much valued guests.

Thank You For All Your Main Points : -
Excellent Location...
Friendly Staff...
Well Kept Traditional London Garden Square...
Cleanness...
No Noise...

On a personal note I have fond memories of a lovely trip to Oslo while in Norway and intend to return to your beautiful city one day!
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430 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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Meise, Belgium
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 7, 2013

A very nice place to stay. For the location near Hyde Park, the restaurants one minute away, the friendly and helpful staff and the nice hotel.
Single rooms were small, but comfortable and well provided.
The breakfast room is lovely and the food very good, varied and plenty of it.
The outer facade and the square in front of the hotel is beautiful, especially in the Spring time with all the flowers
Convenient for Paddington Station tube, direct line for St Pancras
Only very small inconveniences: there are four floors, and staying on the top one you have to carry your luggage up (but I was warned beforehand), and it would be nice to have darker curtains, in the spring & summer it gets light very early......but this is minor compared to the very nice time we spent there.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, May 8, 2013
Dear AILSA L,
Thank you for your kind review!
Yes we are very lucky to have such great staff, great location, great and beautiful buildings and rooms, and to be located on one of London's most beautiful garden squares.
All this and other factors makes us a brilliant place to stay and enjoy yourself..... : )
Thank you for your taking the time to review us.
For this we all think your WONDERFUL!!
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Wales
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 7, 2013

From the outset the Reception Staff were extremely welcoming, friendly and helpful and this continued throughout my stay. The room was very clean and comfortable. The breakfast was excellent and the breakfast staff were exceptionally hard working, on the ball and efficient.
I have stayed in other hotels in the area but in my experience this is by far and away the best affordable hotel I have found. Given that it is what it is, a cheap hotel in Paddington, the experience was a very good one indeed.
I'll be back.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, May 8, 2013
Dear freefalltim,
Thank you for taking your time to write such a positive review and stating " The Experience Was A Very Good One Indeed ".
Yes we are fortunately pleasantly accustomed to being told that The Cardiff Hotel compares Very favourably to other London hotels in this sector of the market.... Indeed that's the reason we have so many repeat customers who stay in London on a regular basis.
All our staff take a great deal of pride in the standard and service that we offer, and we all greatly appreciate when a very kind person takes the trouble to acknowledge this.
You have helped make a great many people carry on with their Excellent efforts, and for that we all think your Fantastic!
THANK YOU !!
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New York City, New York
2 reviews
5 of 5 stars Reviewed April 30, 2013

I had booked a room at another hotel, but I passed The Cardiff Hotel on my way from Paddington Station and it looked nice. I was able to get a room for the three nights that I was in town. I am so pleased. The Hotel is right on a garden square which was in bloom and well kept. The room was small (big city, little rooms) but immaculate. Breakfast was included in the price of the room, as was Internet. The front desk staff and breakfast restaurant staff we very accommodating and friendly. The location was great, right by Paddington Station. Price was very reasonable. A great economy hotel!

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, May 2, 2013
Dear Mrss328'
THANK YOU FOR ALL YOUR POSITIVE COMMENTS.... : ))
Being situated on one of central London's most beautiful garden squares is a great privilege, especially so at at this time of year!
Also thank you for mentioning that the room was immaculate and the in-room Internet is free of charge, these are details that we know that our customers Truly value.
All of the team at the Cardiff Hotel are really appreciative knowing that their hard efforts are truly enjoyed and recognised, and for taking the time to write your review we all thing you are BRILLIANT !!
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hertfordshire
1 review
5 of 5 stars Reviewed April 27, 2013

i stayed at the cardiff a couple of years ago and the hotel was to a good standard, but i went to london on business and thought id stay there again, im lost for words to the new renovations that have been carried out, it was like staying at new hotel, the way they have done the rooms are amazing!!!!! the reception staff are fantastic!!!!! and the management have really done well with everything!!!!!! the new dining room is awesome, i will certainly stay there again!!!!! KEEP UP THE GOOD WORK GUYS!!!!!!!

Room Tip: ask for room 42a!!!!!
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, May 1, 2013
Dear chrispygeco75,
BRILLIANT Feedback Thank You!
We find it very gratifying that so many returning customers are so enthusiastic about the great changes we've been making.
A great deal of thought has gone into making the building more customer friendly........ we're even having bespoke hardwood beds built as we couldn't find the exactly what we needed.
Much of the thanks has to go to our customers who were kind enough to help with our surveys of what they'd like to see done differently.
Lastly thank you for praising our reception staff they are a great team and really deserve to be mentioned, I'm very lucky to have them on my team.
Best regards.
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Muskogee, Oklahoma
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 10, 2013

Enjoyed our experience, since we have never stayed in London. The Cardiff has done some renovations, the room was small, but very clean. We slept well, and woke up with a view of chimneys :) Being newbies, the breakfast was just fun. The receptionist was super friendly, and informative.

Room Tip: We were on the top floor! Many skinny staircases.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, April 30, 2013
Dear 1959CARB,
Thank you for your king review!
All of us at The Cardiff Hotel are so pleased that we helped you enjoy your first experience of our lovely city.
We are glad to hear that our renovations are proving so popular with all our guests and also that you slept so well. It means a lot to us that you enjoyed yourselves.
I've forwarded your kind appreciations of their efforts to our reception team, they glowed with pride when I saw them later..... As did I.
Kind regards.... : )
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Dublin, Ireland
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 24, 2013

I have stayed at the Cardiff on many occasions and find it excellent. They are doing some refurbishments at present and the results are impressive. However, the new arrangements in the breakfast room are a retrograde step as far as I am concerned. An essential part of the traditional English breakfast is great tea. Great tea can only be made with boiling water. I'm sorry, but a Burco Boiler does not produce boiling water unless turned up to the maximum setting. Apart from that, I don't like hopping up and down from the table every time I want a refill. So please bring back the teapots and use boiling water.

Room Tip: There is no lift so if you have mobility difficulties, ask for a ground floor room.
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  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewdavies121, Manager at Cardiff Hotel, responded to this review, March 26, 2013
Dear Dublin11,
Thank you for describing our hotel as Excellent and the refurbishments as Impressive !!
The refurbishments have improved our product greatly and are being well received by our many regular customers drawing many compliments.
I'm sorry that you were not 100% happy with our new breakfast arrangements and we will take your kind suggestions into consideration when we make any changes.
Once again thank you so much.
Kind regards.
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Additional Information about Cardiff Hotel

Address: 5-9 Norfolk Square | Hyde Park, London W2 1RU, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Hotel Style:
Ranked #536 of 1,054 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cardiff Hotel 3*
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Also Known As:
Cardiff Hotel London, England

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