AVOID THESE FOLKS IF YOU VALUE CUSTOMER SERVICE AND HONESTY. I stayed for 1 night 6/21/13 on a reservation originally made for 3 people. My traveling companions left the trip early for an emergency, and when I checked in I asked if it was possible to take a single with a refund of the difference. I was given the single (a very tiny 10x14 foot room-including the bath) and then at checkout was informed that no refund was possible. Three different staff members at three different times could have confirmed no refund and left me in the larger room, but none did. Instead, THEY TOOK THE OPPORTUNITY TO SELL ME A SINGLE AT A TRIPLE RATE AND RESELL MY ORIGINAL TRIPLE FOR THE NIGHT. I should have realized from the evasive staff replies at the start that they were not honest about a refund, but assumed that nobody would be that DELIBERATELY DISHONEST. BTW, avoid Booking.com for reservations since they will do nothing to try to help resolve problems like this one.
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- Also Known As:
- Abbey Court Hyde Park Hotel London
- Abbey Court Hyde Park London, England