Hotel lobby looked incredibly impressive on the website and upon checking in, however room did not meet up to expectations. We were assigned a double on the basement level of the hotel, it was a box room with a view onto a flight of stairs- we found out this flight of stairs was used by staff (loudly) at 1AM both nights for delivery purposes, bedding and towels? We were not warned of this and had a disrupted night's sleep on the both nights of our stay because of this.
The electricity in the basement room was also a problem- the first morning of staying the power cut out three times (6AM, 8.30AM and 10AM). We had to wait 15 minutes for a member of staff to come and look at this, and we had to visit reception twice to ask what was going on before somebody finally came. This was problematic considering we were in a hurry and needed to get ready. We were told by the member of staff that eventually arrived to look at the circuit breaker that it was 'something we were plugging in that was causing the power cuts'...surely we should be able to plug in things such as hair straighteners/laptop/whatever without causing a power shortage?? They had enough power outlets in the room to suggest this. We determined that it was NOT anything we were plugging in when the power cut out for a third time as we were leaving- we noticed that the rest of the basement area was also having power problems.
The room is basic in function but kept clean, it had a small bathroom, just enough space for baggage (a weekend's worth). There was no air-con and the windows were not double-glazed. The breakfast was adequate, and excellent that it was included in the price of the room. The staff were very friendly and helpful, but by the second time our power had cut, still seemed resilient to offer us a different room. To pick this hotel would be mainly for the location, as Paddington tube station is literally a walk around the corner and Hyde park a short stroll in the other direction. Would not stay here again, nor would recommend to a friend.
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- Also Known As:
- Abbey Court Hyde Park Hotel London
- Abbey Court Hyde Park London, England