Guy at front desk was friendly and helpful when we checked in. The room was clean and bed comfortable. We were on the LG floor and it's a bit of a rabbit warren to get to your room but it was fine. Not much natural light in the room as it's on the Lower Ground floor and only had a small window at below street level.
When we went to use the shower that night (After a day of flights, buses and trains, we really wanted a shower!), it was broken. The water was leaking around the shower head and a few needles of water squirted out the shower head but it was not really usable. I called up to get it fixed or moved to another room and was told that they can't do anything to fix it until the next day and there are no other rooms. No compensation offered, just a sorry.
The next morning, I mentioned the shower again to the guy at the front desk. I was told that there had been another room that we could have been moved to and the person I spoke to the night before could have arranged to have had the shower head fixed!
He was very apologetic but still no compensation offered. If we were staying in a hostel, it wouldn't be all that bad but for the price we paid, this really isn't good enough.
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- Also Known As:
- Princes Square London
- Hotel Princes Square
- Princes Square Hotel London, England