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“SOOO CONVENIENT!” 5 of 5 stars
Review of Premier Inn London Southwark - Borough Market

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Premier Inn London Southwark - Borough Market
34 Park St | Bankside, Southwark, London SE1 9EF, England (London Bridge)   |  
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Rooms from £117
Ranked #122 of 1,066 Hotels in London
UK
Top Contributor
65 reviews 65 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
“SOOO CONVENIENT!”
5 of 5 stars Reviewed June 8, 2014

A great location for so much and so many things to see/do in London!
The staff were excellent....friendly, professional and helpful too!
Rooms were more than adequate....quite large actually considering the location!
We stayed for 2 nights at a cost of £318....which is not inexpensive....but for location and quality it was worth every pound!

Room Tip: Does a specific room in this location really matter? I suspect they are all pretty equal and, if you...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark - Borough Market, responded to this review, June 9, 2014
Thank you for writing a review for Premier Inn Southwark Borough Market. We're delighted that you found our hotel to be perfectly located for sightseeing and good value for money. We're also pleased you found our staff service to be excellent. We look forward to welcoming you back to our hotel in the near future.
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710 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Hornsea, United Kingdom
1 review
4 of 5 stars Reviewed June 3, 2014

Very Good location, can access most of London Tourist sights by walking if required. Good friendly staff, good big room, very comfortable, enjoyable 3 nights. Transport to and from the hotel was very good

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with premierinn.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark - Borough Market, responded to this review, June 4, 2014
Thank you for taking the time to a review. It is always a pleasure to receive such positive feedback and I am delighted we managed to meet your expectations at Premier Inn London Southwark Borough Market.

I will pass your positive comments about friendly service and clean rooms to our staff; they will be delighted to hear that their efforts have been recognised.

We look forward to welcoming you back to our hotel again in the near future.
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 2, 2014

Excellent location, friendly staff, clean rooms, comfy beds. The breakfast was good apart from the bacon, it was pale and very flabby, not crispy at all. We didn't have the chance to check out the food at the Anchor pub, I was staying with my young daughter, it was pretty late when we got back to the hotel and it seemed very busy, inside and out. I will definitely stay here again, it ticked all the boxes.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark - Borough Market, responded to this review, June 9, 2014
Thank you for taking the time to pass on your comments. I was pleased to note you had an enjoyable stay with us and you found the location to be convenient, the team here to be friendly and our rooms to be comfortable. In regards to the quality of the breakfast, please accept my apologies - I will be passing on your comments to the Anchor Pub. Once again, thank you for leaving your feedback and I look forward to welcoming you back to the hotel in the near future.
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Gloucester, United Kingdom
1 review
4 of 5 stars Reviewed June 2, 2014

Excellent location for all main attractions. Hotel clean, great breakfast,friendly service, ideal for a family short break. Parking available at hotel, lovely restaurants and bars nearby. Good value for money,

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark - Borough Market, responded to this review, June 4, 2014
We’re extremely pleased that our hotel lived up to your expectations in terms of it's location, cleanliness, great breakfast and parking facilities. We would like to thank you for sharing your thoughts, and sincerely hope you will give us the opportunity to serve you again in the future.
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Bracknell, United Kingdom
Top Contributor
99 reviews 99 reviews
26 hotel reviews
Reviews in 46 cities Reviews in 46 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed June 2, 2014

I have stayed in a few Premier Inns now and will consider them above other budget hotels.
I have always received a pleasant welcome, all rooms have been clean and comfortable.
Southwark Premier Travel Inn was no exception.
Location for central London is perfect, by the Thames and near the Globe Theatre.
I had checked in on line and arrived after a Wedding at around 23:15, a smile greeted us even at that time of the day.
Room 3 on the ground floor, very spacious and clean, huge bed with crisp looking sheets and plenty of pillows.
Although we were on the ground floor, the noise outside did not cause any issues. Waking up at 8am was evidence of that.
We chose the full breakfast but could not see how anyone who had selected the continental was monitored not to take from cooked, any how, at 9:30 it was still be replenished even though it started at 8 and finished at 10. We were fortunate to have a seat near the window overlooking the Thames.
Check out was easy and our bags were looked after.
Did we pay too much? £151 for the room and £19.50 for two breakfasts in Central London? I don't think so.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark - Borough Market, responded to this review, June 4, 2014
Thank you for writing a five star review for Premier Inn Southwark Borough Market. We're delighted that you found our hotel to be perfectly located for sightseeing and that you found our service friendly and our rooms clean! We are pleased that you found the goods and services you received to be good value for money as this is something we strive to provide for our guests. We hope on your next trip to London you choose to stay with us again.
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Newport, United Kingdom
Top Contributor
74 reviews 74 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed May 31, 2014 via mobile

I had stayed here previously when I was on a training course in London. I was very impressed then and had no hesitation in booking again to take my two grandchildren (12 and 10) for a half term break.
The location is really good. Easy 10 minute walk from London Bridge Tube Station through Borough Market. Very quiet hotel given its central location. We walked up to the London Eye in about 20 minutes at a moderate pace. Breakfast is served in the upper floor of the historic Anchor Hotel with lovely views across the Thames toward St. Paul's Cathedral.
Checked in online the evening before our visit so was a relatively easy check in. Room was on the ground floor at back of hotel so very quiet. Clean when we arrived but needed to ask for a couple more towels for the 3 of us. Reception very helpful. King size bed and a single bed made up in room. My grandson who is 12 was going to sleep on the single but when he tried to lie on it we realised it was a camp bed type single. He was happy to try it but did not have the best night's sleep because it was narrow and creeky.
The day after we went to reception to ask if anything could be done about the single bed. The receptionist assured us she would see that it was changed and would personally try it herself to see that it was comfortable. When we returned later in the day and the bed was the same with just an extra duvet covering the mattress. Too tired by that stage to ask again so decided to grin and bear it for the last night. Moral of this story is single pull out beds are for children under 7. Older children will need a room of their own with proper beds.
Breakfast was excellent and a bargain considering you pay only for an adult breakfast at £9.25. The children ate really well for free. Best deal in London.
Cleaning on the second day was very poor. Bathroom was not cleaned nor tea tray cups washed and stock replenished. Went to reception to ask for a few tea bags for the morning.
Generally, good with a few minor issues.

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark - Borough Market, responded to this review, June 4, 2014
Thank you for taking the time to write a review for Premier Inn Southwark Borough Market. I'm sorry to hear that on this occasion you found our pull-out bed to be less than comfortable. At Premier Inn we strive to make your stay as enjoyable as possible and have a 24-hour reception for that purpose.

We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We will pass your comments to upper management in regards to the comfort factor of our pull-out beds. On the other hand, we're happy to hear that our reception staff were excellent in their service in helping you resolve the issue. Once again I would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.
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Flimwell
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 30, 2014

We chose this hotel carefully as we were visiting London for the first time with our nine year old twins. We liked the fact that ohter reiewers had commented on how quiet the hotel, was despite its central location and how friendly the staff were. We arrvied late afternoon and headed out to see Matilda - a birthday treat. We came back at 10.50 and went straight to bed. At 11.20 the phone rang and we were amazed when we answered it to be told that the people below us had reported to reception staff that we were thumping too loudly.on the floor. My husband explained that we had simply been putting our children to bed and that the phonecall had actually woken everyone in our room up. The next morning I complained as we were leaving about the poor customer service I felt we had received. On the say so of someone who obviously wanted to get their money back under the premier inn good night guarantee we had been made the victims and had an awful night. The staff who had been so frirendly the day before were not prepaed to offer an apology but simply said there were 2 sides to every story. I suggested that if they visited the second floor they would have realised that everyone in our room was asleep and the lights were off. Instead they chose to believe the story of someone who before they came to the hotel probably indended to get their money back. The staff here need to wake up and smell the coffee!

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark - Borough Market, responded to this review, June 6, 2014
I would like to thank you for your comments.

Could you please contact me on 02070892580 or london.southwark.pti@whitbread.com so I can discuss the matter further with you.

Thanks again for your review only through your comments we can improve our service.
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Additional Information about Premier Inn London Southwark - Borough Market

Address: 34 Park St | Bankside, Southwark, London SE1 9EF, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#74 Family Hotel in London
#93 Best Value Hotel in London
#110 Romantic Hotel in London
#253 Business Hotel in London
Price Range (Based on Average Rates): $$
Number of rooms: 59
Reservation Options:
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Also Known As:
Premier Inn London Southwark Hotel London
London Premier Inn
Premier Inn London Southwark - Borough Market England

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