Great location on the south bank of the Thames, just along from the Tate Modern, good views of the City, lots of adjacent pubs, restaurants, etc, etc. however don’t expect regular Premier Inn rates, you’ll pay through the nose for this ‘premier’ location – central London prices I guess.
The hotel itself is fine, the usual setup and formula: nice rooms, good beds, clean and comfortable-ish. The bathroom was a fair size with a good mixer shower.
The hotel however is built round a courtyard which is the back yard for the attached Anchor Inn public house. In the morning the Anchor empties their glass bin – that’s exciting! - sounds like all hell breaking loose out there. On other days the Anchor restock their beer barrels – well they are big metal things aren’t they? - so that’s a hell of a racket too! I thought Premier Inn guarantee a quiet night’s sleep don’t they?...
Getting in to reception is an adventure in itself (there are no directions or signs that we saw): go through the big double gates into the courtyard, cross the cobbles (high heels add to the adventure-factor here), past the kitchens of the Anchor where the kitchen staff - gathered to have a fly fag and watch the new-meat teeter across the cobbles - will helpfully direct you (or stare blankly depending on the mood) to swing round to the left where you’ll find reception cunningly concealed round the corner, no doubt where it’s quiet.
The hotel staff are excellent however; friendly, helpful and always a pleasant smile and a cheery hello.
But the excitement just never stops: breakfast is taken in the Anchor Inn (not sure if this is part of the actual Hotel, it could just be an attached business) which is reached through the hotel via a maze of twisty passages, all alike. The dining room in the Anchor is absolute piggin’ chaos; a complete farce. No plates, no juice, no control. I’d made the mistake of paying up front for brekkie but who’s to know? - people wander in and out, have brekkie, wander off, nary a word! – boy, did I feel ripped off!
So the Hotel is good (but noisy) but the Anchor Inn really needs sorted out!
Get a high-up room away from the Anchor Inn's yard...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your time to write such a constructive review about our hotel. I do appreciate it and am sorry to hear that the hotel did not live up to your expectations.
Our hotel is located in a very nice and lively area indeed with so many amenities just a stone's throw away. It is to some extent reflected in our pricing. As you might be aware, all hotels in Central London do tend to offer higher rates.
I am very sorry to hear that Anchor pub had a delivery on the morning of your stay and, as a result, disturbed your sleep. I absolutely understand your frustration but I am afraid that this is something beyond our control. We had a conversation with the Anchor Pub management but they informed us that their supplier has an allocated slot for deliveries, which cannot be changed, at least at this point. Please note these deliveries do not take place every morning, and I am sorry you were unfortunate to have it during your stay with us. As for the entrance to the hotel, it might indeed look a bit weird especially from a guest's perspective trying to find the entrance but I have to inform you that talks did take place involving CEO to consider moving reception to the front onto Park Street. Unfortunately, the decision has been made to keep reception as it is due to many complications pertaining to it.
I am happy to hear that you were satisfied with the customer service received at the hotel. Our reception team would be happy to hear their efforts were recognised once again. However, the Anchor Pub staff are not employed by Premier Inn, therefore we cannot guarantee the same great service. I understand your point of view ragarding the breakfast at the pub but as you might know our hotel is very small and does not have kitchen. on-site restaurant or even a small bar like the majority of Premier Inns across the UK. Therefore, we have no choice but offer breakfast in the pub next door. I appreciate your comments about your breakfast experience and would have to speak to the pub manager again to make sure thier service is improved and up to standard.
We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.