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“Fantastic” 5 of 5 stars
Review of Doubletree by Hilton Hotel London - Westminster

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Doubletree by Hilton Hotel London - Westminster
4.0 of 5 Hotel   |   30 John Islip Street, London SW1P 4DD, England (Formerly Mint Hotel Westminster)   |  
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Ranked #214 of 1,065 Hotels in London
Hartlepool, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Fantastic”
5 of 5 stars Reviewed March 12, 2014

Stayed here last year. The title says it all.
Unfortunately the room I wanted when we last visited wasn't available and we are staying again this coming May and unfortunately its again unavailable it seems.

Staff friendly, nothing too much trouble. Good location within easy reach of London Eye and then not too far to theatreland.

Room was immaculate as was rest of hotel and the breakfast was lovely..

Ben

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton Hotel London - Westminster, responded to this review, March 18, 2014
Dear Ben C,

Thank you for your review of your recent stay at the DoubleTree by Hilton London - Westminster. We appreciate you taking the time to leave detailed feedback of your stay, and are delighted that you enjoyed your stay with us.

Here at the DoubleTree Westminster, we are very proud of the positive contributions that members of the Trip Advisor community have left for us over the years, and it is a joy to add yours to this growing number. I am sorry that your preferred room was not available on this occasion; if you contact me directly with your booking details, I will be delighted to personally handle your reservation and allocate a room that you are sure to enjoy.

Thank you once again. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster in the not too distant future!

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,007 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bowdon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014 via mobile

This is an excellent hotel, much better than many hilton properties in London such as Hilton Kesington in Shepherds Bush.The staff are superb, they welcome gold members in excecutive lounge, location excellent and breakfast good too. I am staying for 2 nights midweek. The hotel look almost brand new. The room is great with a top quality finish to the bathroom and fittings. The bed is excellent and you do not hear a peep of noise to disturb from anywhere in the night. Great hotel with fantasitic staff and an excellent welcome to gold/diamond members.


.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton Hotel London - Westminster, responded to this review, March 18, 2014
Dear M P,

Thank you for your kind review of your recent stay at the DoubleTree Westminster. We appreciate you taking the time to share your experience, and are pleased to see that you enjoyed your visit and found our location and facilities well-suited to your needs.

Here at the DoubleTree Westminster, we strive to provide the high standards of service that our guests appreciate and have come to expect from our Brand, and it is always nice to hear directly from our valued guests when we have succeed in this venture. I have shared your kind comments with the team, who are delighted to have made such a good impression.

Thank you once again, and we hope to welcome you back to the DoubleTree Westminster in future. Please do let us know when you plan to return, so that we may welcome you personally.

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 11, 2014

I stayed there for a few days with my daughter whilst visiting London to see a couple of shows. the hotel was very clean, the room was adequate for our needs and the air conditioning worked well, good job as the weather was extremely hot. another plus was the ice cube machine situated by the lift on most floors. the staff were lovely and couldn't do enough for us they were very welcoming and gave us a delicious warm chocolate cookie also a bottle of chilled water which we appreciated we were parched walking from the tube in the blazing heat .The hotel was about a 10 minute walk from Plimlico tube station. you can get a bus from close by to Victoria which is handy for going to the theatre or Buckingham palace and other attractions. above Victoria railway station you will find some shops and plenty of places to eat. the hotel was close to the river and we went on a boat trip up the Thames to tower bridge which we enjoyed. it was a short walk from the hotel to parliament square and easy walking distance to Leicester square and the west end. the hotel was in a convenient place for me. I hate the tube and was able to walk to most places I wanted to be or use the bus. I would recommend the hotel and I'd certainly stay there again. plus they do a wonderful breakfast which sets you up for the day.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton Hotel London - Westminster, responded to this review, March 18, 2014
Dear Irene B,

Many thanks for your review of the DoubleTree Westminster following your recent stay. We appreciate you taking the time to provide such detailed feedback of your stay, and are delighted that you enjoyed your time at the Hotel. Our Signature DoubleTree Cookie is the hallmark of our warm welcome, and we are pleased to see that you enjoyed it so.

Here at the DoubleTree Westminster, we strive to provide the high standards of service that our guests enjoy and have come to expect from our Brand. It is therefore very rewarding when this has been achieved and our efforts kindly recognised by valued guests such as yourself. I have shared your kind comments with the team, and we are all very encouraged by your kind words.

Thank you once again. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster in the not too distant future!

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 10, 2014

Stayed for 2nights........Rooms were spotless, quiet and comfortable. Bottled water left daily.Side view of the river with an office building looking over to the room but did have screen curtain which i had to keep closed. The Apple Mac computer was great for checking directions etc and playing soft music. Breakfast! well very good choice, some tables close together! and luke warm which i know is difficult to keep food hot but i could not fault the quality of the food. Would have been perfect otherwise. Concierge very helpful and friendly.But by far the biggest plus for me was Location! Pimlico was a beautiful area out the back of the hotel led you straight onto the Thames Millbank...we walked along the river front and the weather was beautiful. There was a little newsagent just down the road. Very nice area indeed quiet and relaxed.
15min walk to Victoria Station. 40min walk to Harrods...We will be back.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton Hotel London - Westminster, responded to this review, March 18, 2014
Dear ScotlandLizzy,

Thank you for your review of your recent stay at the DoubleTree by Hilton London - Westminster. We appreciate you taking the time to leave detailed feedback of your stay, and are delighted that you enjoyed your stay with us.

I am pleased to see that you found our location convenient. We are often described as an oasis of calm within the City, as our guests get the benefits of a Central London hotel whilst maintaining a peace and quiet that belies the hustle & bustle of the busy capital. We are also within walking distance of several iconic London sights, such as the Tate Gallery, Victoria Gardens, the London Eye, Big Ben and the Houses of Parliament, and just a stone's throw away from the banks of the River Thames.

Thank you once again. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster in the not too distant future!

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 10, 2014

Arrived early, 11am, hoping to drop off our bags and go but we were able to book in early which was great, very welcoming staff. Had time to make a quick cup of tea and munch our warm cookie, nice welcoming touch, before venturing out. Our room, twin as requested, while compact, had all that is required for a weekend stay in the capital, including iron/ironing board, decent hair dryer and complimentary water. I have a 'thing' about hotel towels and I give this hotel 10 out of 10 they were a really good size, soft and pure white, well done the laundry. We thoroughly enjoyed the breakfast all expected items were available and everything was really fresh and the hot foods, HOT!! All in all a good stay close to lots of popular tourist attractions ;0)

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton Hotel London - Westminster, responded to this review, March 18, 2014
Dear Denise B,

Thank you for your kind review of the DoubleTree by Hilton London - Westminster. We appreciate you taking the time to leave detailed feedback following your recent stay, and are delighted that you enjoyed your stay with us and found our location and facilities useful to your needs.

It is always very rewarding to hear directly from our valued guests when our efforts have been recognised, and I have shared your kind comments with the team, who are delighted to have made such a good impression.

Thank you once again. We appreciate your loyalty to our Brand, and hope to have the pleasure of your company at the DoubleTree Westminster in the not too distant future.

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 10, 2014

My wife and I enjoyed a short break in London at the beginning of March. The staff's attention to every detail, ensured our stay at Doubletree by Hilton, Westmister was a lovely experience. Impecable manners and respect for their older guests. Thank you all at Doubletree.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton Hotel London - Westminster, responded to this review, March 18, 2014
Dear 958terryt,

Thank you for your review of your recent stay at the DoubleTree by Hilton London - Westminster. We appreciate you taking the time to leave detailed feedback of your stay, and are delighted that you enjoyed your stay with us.

Here at the DoubleTree Westminster, we are very proud of the positive contributions that members of the Trip Advisor community have left for us over the years, and it is a joy to add yours to this growing number.

Thank you once again. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster in the not too distant future!

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 10, 2014

Me and my other half have just spent the weekend at this lovely hotel.
We had paid for 2 nights stay unfortunately we could only stay for 1, prior to arriving I consulted the hotel with this information and they were very helpful and ensured we could check in early on the saturday.
The best thing we did was pay for an executive room. This includes free breakfast every morning of your stay which is normally £21.50!!! Also you get access to the executive lounge where you can help yourself to tea and refreshments throughout the day perfect after a long walk around London.
The only part of our stay I didn't enjoy was the distance from the tube, it is a good 10 minute walk to Pimlico station, however that is the only quarm I can fathom. Thoroughly enjoyed our stay.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton Hotel London - Westminster, responded to this review, March 18, 2014
Dear phippophippo,

Thank you for your review of your recent stay at the DoubleTree by Hilton London - Westminster. We appreciate you taking the time to leave detailed feedback of your stay, and are delighted that you enjoyed your stay with us and found our Executive Lounge and facilities suitable to your needs.

I am sorry that you found the Hotel far from the tube station. The DoubleTree Westminster is conveniently close to several Central London attractions and shopping districts without the disadvantage of the hustle and bustle that usually accompanies City Centre hotels. We are often described as an oasis of calm within the City, as our guests get the benefits of a Central London hotel whilst maintaining a peace and quiet that belies the busy City. Most of our guests enjoy the short walk along the tree-lined streets beside the River Thames to Westminster Abbey as they get to enjoy several other sights on the way (such as Victoria Gardens, Big Ben, the London Eye and the Houses of Parliament), and there are always taxis outside the hotel and a number of bus stops close by for those who may prefer not to walk.

Our dedicated Guest Services team is on hand to provide you with detailed information regarding local pubs, restaurants, tourist attractions and quick & easy public transport access all within easy walking distance of the hotel, so please feel free to take advantage of this service on any future visits to Westminster.

Thank you once again. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster on your next visit to London!

Kind regards,


Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel London - Westminster

Address: 30 John Islip Street, London SW1P 4DD, England (Formerly Mint Hotel Westminster)
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#142 Family Hotel in London
#147 Business Hotel in London
#153 Luxury Hotel in London
#156 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton Hotel London - Westminster 4*
Number of rooms: 460
Official Description (provided by the hotel):
The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Our own attractions are impressive, too: Enjoy innovative, modern-European cuisine at our Award-Winning City Café offers fresh, seasonal, imaginative menus and a separate terrace for stylish al fresco dining. Enjoy a drink and more at the informal-but-stylish atmosphere of Millbank Lounge, and the on-top-of-the-world feeling of the Skylounge for a rendezvous with a view. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like an Apple iMac and complimentary high-speed internet in every room and throughout the hotel. The Hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late night room service, state-of-the-art meeting facilities and private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your stay a memorable one. ... more   less 
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Also Known As:
City Hotel Westminster
City Hotel London
City Inn London
Doubletree By Hilton Hotel London - Westminster England

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