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“A great anniversay treat!” 5 of 5 stars
Review of Doubletree by Hilton Hotel London - Westminster

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Doubletree by Hilton Hotel London - Westminster
4.0 of 5 Hotel   |   30 John Islip Street, London SW1P 4DD, England (Formerly Mint Hotel Westminster)   |  
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Ranked #219 of 1,063 Hotels in London
harrogate north yorkshire
Top Contributor
120 reviews 120 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
82 helpful votes 82 helpful votes
“A great anniversay treat!”
5 of 5 stars Reviewed February 11, 2013

We stayed in a penthouse suite with great views over Westminster and The Houses of Parliament. The suite was huge with floor to ceiling windows and a comfy two sofa seating area as well as dining table for four people. The bedroom has a huge 6ft bed that was so comfy and warm. The bathroom had a double shower and a bath.The complimentary mini-bar was a surprise for a celebratory drink whilst enjoying the view.
Breakfast was in the very smart restaurant and was buffet style including full English with speciality teas and coffee to order.
The hotel is 7 min walk from Pimlico (direct from Kings Cross on the Victoria Line), or 12 mins to Westminster with more lines available. Not much in the area to do but very nice walk to the river etc. Original Bus Tour stops at the end of the road and the hotel arranged our tickets and added onto the room bill, which was useful.
Great staff on every level, all were very smart and polite. We were even loaned umbrellas by the front desk when they noted it was raining.
Excellent hotel with very comfy rooms and great service. I can recommend highly but not for those wanting action outside the door or Tube accross the road.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton Hotel London - Westminster, responded to this review, February 15, 2013
Dear theharrowgatelady,

Thank you for your review of your recent stay at the DoubleTree Westminster. We are delighted that you enjoyed your stay with us, and I have forwarded your kind comments and encouraging feedback to the Team.

Happy Anniversary! We appreciate you choosing us to celebrate your special milestone, and are pleased to have contributed to your happiness in some capacity.

Please do let us know when next you wish you return to Westminster, so that we may welcome you personally. Thank you once again, and have a most pleasant weekend.

Kind regards,

Dola0
(Guest Relations Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,853 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aberdeen, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 11, 2013

I seriously recommend this hotel to anyone who is staying in london. The hotel staff are very helpful, breakfast was great, our room was spacious, very very clean, with a lovely view and had an apple-mac computer/tv in the room so that we could research restaurants etc whilst we stayed.
Located in Westminster, it is possible to walk to Victoria if you fancy a 15min walk on a nice day (just don't get lost like we did) and the hotel is between 2 tube stations-each about 5mins walk away.
I will definitely be returning to this hotel and can't recommend it enough!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton Hotel London - Westminster, responded to this review, February 15, 2013
Dear BallerinaBL,

Many thanks for sharing your review of your recent stay at the DoubleTree Westminster. It is always a pleasure to receive such lovely feedback, and everyone on the team is delighted that you enjoyed your stay with us.

We hope to welcome you back to the DoubleTree Westminster in future!

Kind regards,

DolaO
(Guest Relations Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, England
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 10, 2013

Stayed here because of location for visit to Tate, tripadvisor reviews and a good experience of staying at another City Inn [as this hotel used to be]. I'd rate this as good if a little bland and corporate. Excellent bed, spotless room, goodish breakfast [though expensive, and crowded, and weak coffee], friendly staff. I did not much like the apple mac instead of a TV- limited channels and dodgy mouse meant it was a lot of hassle to try and find channel to watch.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worlddivingtraveller
Top Contributor
94 reviews 94 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed February 10, 2013

Formally known as "the mint" now branded under the Hilton group, but still has the luxury extras that made TheMint so well regarded...
Buitifull bedrooms, super comfy beds, nice sized rooms and bathroom, with powerful very hot shower..and an Apple IMac in the room too!
Staff all very friendly, helpful and greeted with a hot warm chocolate melting cookie :-)
The hotel is immaculate throughout, and just 6- 10 minute straight walk from Westminster tube line ( or St.james).
WOULD reccomend this great hotel.... It was even cheaper than a basic Travellodge too!!
Beat that for an immaculate luxury hotel!

Room Tip: Just a quick, direct straight walk from Westminster tube station. (past the houses of parliament alo...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
2 of 5 stars Reviewed February 10, 2013

Arrived Friday 2pm check in was quick. Arrived in room to find heating not working spoke to reception who sent maintenance man who then brought a plug in heater and promptly left without a word. Large room small heater! spoke to reception and explained not good enough and they quickly offered another room. Overall service good but quality and choice of breakfast very poor for a hotel in this category, junior suite spacious but poorly laid out with no draws in the room. light switches for lamps underneath tables, tea and coffee facilities very sparse. Would not use this hotel again felt it was poor value and expensive.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton Hotel London - Westminster, responded to this review, February 13, 2013
Dear Carole A,

Thank you for your review of the DoubleTree Westminster following your recent stay.

I am sorry that the heating in your originally assigned room was not working. I have forwarded your comments to our Front Office team, and re-training has been carried out to ensure that an alternative room is always offered immediately. Please accept my sincere apologies for any inconvenience.

You mentioned that our breakfast choices were rather limited. Your feedback is important to us as it enables us improve on areas in which we may serve you better; as such, we would appreciate it if you could perhaps contact us directly to shed more light on your dining experience.

Additional in-room tea & coffee facilities are available on demand at no extra cost, so please feel free to request for a top-up on your next visit.

Once again, my sincere apologies for any inconvenience, and we hope to welcome you back to the DoubleTree Westminster in future, so that you can enjoy our hospitality to the full.

Kind regards

Dola O
(Guest Relations Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed February 10, 2013

Even though I live in the suburbs, I enjoy the location of this hotel for spending a night in London. The central location means that I can enjoy a night out without having to worry about a long journey home on public transport. I am 75 years of age and the facilities in this hotel are great, with lifts, showers, tea making facility in my room and very helpful (but not overpowering) staff.
I would recommend this hotel highly.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 9, 2013

We were staying at the hotel and as there are few places to eat in this area, we decided to use the hotel's restaurant before our show. We were pleasantly surprised. The menu is fairly short, however, the food was hot, tasty and the service was excellent. We would definitely use the restaurant again and the food was competitively priced.

Stayed February 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel London - Westminster

Address: 30 John Islip Street, London SW1P 4DD, England (Formerly Mint Hotel Westminster)
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#139 Business Hotel in London
#148 Family Hotel in London
#157 Luxury Hotel in London
#177 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Doubletree by Hilton Hotel London - Westminster 4*
Number of rooms: 460
Official Description (provided by the hotel):
The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Our own attractions are impressive, too: Enjoy innovative, modern-European cuisine at our Award-Winning City Café offers fresh, seasonal, imaginative menus and a separate terrace for stylish al fresco dining. Enjoy a drink and more at the informal-but-stylish atmosphere of Millbank Lounge, and the on-top-of-the-world feeling of the Skylounge for a rendezvous with a view. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like an Apple iMac and complimentary high-speed internet in every room and throughout the hotel. The Hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late night room service, state-of-the-art meeting facilities and private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your stay a memorable one. ... more   less 
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Also Known As:
City Hotel Westminster
City Hotel London
City Inn London
Doubletree By Hilton Hotel London - Westminster England

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