I stayed here for 3 nights as I was at a conference at the QE2 Conference Centre, 10 minutes easy walk away. Exceptionally clean and comfortable, pleasant and welcoming atmosphere - a quiet room on the 6th floor with no noise from lifts/machinery/air con. I had a sideways view of the Thames from my bedroom
Very polite and helpful staff.
Downsides - although the food was excellent. the menu was quite limited for a 4* so after a couple of nights it could get boring, especially if staying there alone and not so easy to go out of the hotel to eat. Breakfast choice was excellent BUT at 21.50 very expensive if all you want is a bowl of cereal and a coffee - no cheaper option for a continental breakfast. After the first day I ate at the Pret a Manger on the way to work and got a light breakfast with a great coffee for 3.50.
Parking - 30.00 a day for residents - ridiculous hence me going by train as i could not warrant 120 for parking for a 4 day stay
But still a great hotel for business needs and yes.... the warm cookie on check -in is scrumptious