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Doubletree by Hilton Hotel London - Westminster: Traveler Reviews

4.0 of 5
30 John Islip Street, London SW1P 4DD, England (Formerly Mint Hotel Westminster) (Westminster / Belgravia)
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Doubletree by Hilton Hotel London - Westminster
Ranked #123 of 1,081 hotels in London
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2,638 reviews from our community

Traveler rating
    1,497
    899
    161
    57
    24
See reviews for
Families
313
 
Couples
1180
 
Solo
168
 
Business
447
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Fairfax, Virginia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Good hotel, okay location”
4 of 5 stars Reviewed December 11, 2012

The hotel itself is adequate -- a couple restaurants, limited room service, free wifi (somewhat slow). The rooms are kinda small, but meet all your basic needs and are clean. They also provide you with a mini bottle of water each night which is nice. I did get charged for making a local call -- only 25 cents but I guess it's something to be aware of.

However, my husband and I found it to be a little far. It's about a one mile walk up to Wesminster Abbey/Parliament area... which is also where the closest metro stop can be found. So as long as you are prepared to do a bit of walking then you have found a great hotel! The hotel is also a little hard to find as it is in a "business" area -- there are also very few restaurants nearby.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlyMurray
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
“Well located, however terrible nights sleep!”
3 of 5 stars Reviewed December 9, 2012 via mobile

We thought this hotel was incredibly good value for the location - a short journey on the Victoria line from KX & 5 mins walk from Pimlico tube. Public areas of hotel we're modern & well kept. Service was great and taxi rank outside the hotel was a real bonus. However the terrible nights sleep let it down the bed was ROCK SOLID and the room was so noisy we were at the end of a corridor so thought it might b quieter by there were doors slamming all night! There was also a load noise coming from the plumbing which sounded like someone was constantly running a bath!!! So unfortunately not the greatest experience!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Business stay”
5 of 5 stars Reviewed December 9, 2012

Very welcoming staff on reception, bar staff very helpful and breakfast was great, I only stayed me night, but all in excellent. There was an Apple Mac in my room, which was brilliant, the bathroom was small bet Bert clean and adequate. Location was a bit far out....but no trouble.

Room Tip: My room had an Apple Mac which was brilliant!
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Top Contributor
67 reviews 67 reviews
33 hotel reviews
Reviews in 19 cities Reviews in 19 cities
58 helpful votes 58 helpful votes
“Faultless Stay”
4 of 5 stars Reviewed December 9, 2012

I used to use this hotel all the time when it was the City Inn & it really was excellent. The for some reason the owners decided to change the name to Mint & then it was taken over by Hilton. During this period standards really did slip, I'm happy to say however that they appear to be back on track as this stay was faultless.

The polite & professional reception staff checked me in quickly, offering newspapers, wake up call & assistance with my bags - oh & a chocolate cookie... My room was spotlessly clean & the air conditioning worked well without being too noisy. The bed was comfortable & the pillows were firm which is just how I like it so I had a decent nights sleep. No bath but a decent shower with quality toiletries provided.

Would definitely use again - perfect for the solo traveller IMO.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oslo, Norway
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
“Good service and location”
4 of 5 stars Reviewed December 8, 2012

By London standards, we had a spacious room. Everything was clean and bright and contemporary. And it was very convenient to both sites and public tranportation. The only complaint was the Apple TV. The front desk brought up four remotes when we called to state that ours was missing. Only one of the four functioned and then only sporadically. The staff's response made it appear that this was an ongoing issue for them.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Doubletree by Hilton Hotel London - Westminster

Also Known As:
City Hotel Westminster
City Inn Westminster
City Hotel London
City Inn London
Doubletree By Hilton Hotel London - Westminster England
Address: 30 John Islip Street, London SW1P 4DD, England (Formerly Mint Hotel Westminster)
Phone Number:
Region: United Kingdom > England > London > Westminster / Belgravia
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#58 Family Hotels in London
#79 Business Hotels in London
#83 Luxury Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Our own attractions are impressive, too: Enjoy innovative, modern-European cuisine at our Award-Winning City Café offers fresh, seasonal, imaginative menus and a separate terrace for stylish al fresco dining. Enjoy a drink and more at the informal-but-stylish atmosphere of Millbank Lounge, and the on-top-of-the-world feeling of the Skylounge for a rendezvous with a view. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like an Apple iMac and complimentary high-speed internet in every room and throughout the hotel. The Hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late night room service, state-of-the-art meeting facilities and private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your stay a memorable one. ... more   less 
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Doubletree by Hilton Hotel London - Westminster
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