I paid more than 90 pounds a night to stay here for 4 nights, for a onepersonsroom. when I arrived they put me, without asking, in different hotel (of not even 2 starres). The room smelled, was noisy, the light was broken, the bed was rock hard and the room itself was not even 4 m2 big. The day after they promised me the rest of the stay a triple room to make up for the first terrible night. Then they put me in a triple room where there was a constant noise in the bathroom, like vaccume cleaner is continuesly on. I asked them if there was something like a button to put it off, there wasn't so i had to deal with it. Then when i came back the third day they changed my room again, and put me in the smallest room possible again - ánd moved my stuff without asking! Now I lost some papers, receipts and usb stick because of them moving my stuff. and when i'm complaining about they changing me everyday they pretent like i'm asking too much of them. I asked them 3 times if they can look again for my usb stick and receipts but everytime they said come back later.
Overall very very bad service and no understanding

Was woken up at 8am by what can only be described as a building site outside our hotel door. Constant banging and drilling making it impossible to sleep. As customers we were given no prior warning. Was in London for a friend's birthday and ended up with less than four hours sleep. There was no phone in our 'newly refurbished' room (which stank of paint) so had to use our mobiles to complain. The noise than stopped briefly but continued shortly after. When leaving the room, we had to climb over all of the equipment that was being used as it was blocking the whole corridor..
We were then told by reception on the way out that we will be compensated for a stay, but after numerous calls to the hotel, we are still waiting!!
The other issue is the 'parking' which is offered by the hotel, and costs £15. Which actually consists of a 'no parking' area which staff have to rotate the cars if one car needs to leave.
Would never stay at this hotel again!!

While this hotel may fill expectations of an British hotel room, the service made up for it. The room was small, sort of like a nook, but was pleasant and the bathroom new and squeaky clean. The breakfast was good (no messing up cereal and eggs), and the ladies always pleasant. I stayed a week, and was happy to be in the neighborhood where normal people went about their days, not just wandering tourists. It's really close to hyde park, which is excellent for running. It was nice to be in a budget hotel, in a funny little room, and with nice guys at the desk every time I was coming or going. I would recommend it!

The room was fine clean and modern, the shower overflowed because the drain had never been cleaned reported it to reception who said it would be fixed the next day too late for us! breakfast was between 6.30 and 9 so we never sampled it. three women shared this room and we did not appreciate the maid knocking and entering straight away first at 10 am then again at 10.30 informing us that check out was at 11 when we paid for the room we thought it was ours until 11 not an open room to be entered at will! complained at the front desk on check out to a man who was busy on the phone so not much notice taken there. area was lovely and handy so would stay in the Greshem next door next time.