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“Great Location - room not so great” 2 of 5 stars
Review of Athena Hotel

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Athena Hotel
3.0 of 5 Hotel   |   110-114 Sussex Gardens | Paddington, London W2 1UA, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #719 of 1,054 Hotels in London
Perth, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Great Location - room not so great”
2 of 5 stars Reviewed October 12, 2012

This is a great location - 2 minutes to Paddington or 5 mins to Lancaster Gate tube. The breakfast included was not too bad - there was a choice of hot food as well, which was nice.

The room was poor. The bathroom door and tv cabinet door had stains on them. The bathroom sink was blocked. There was a generator outside which was noisy through out the night and my heating wasn't working the first night there.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    8
    33
    37
    19
    26
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41
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • Dutch first
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English first
Leiden, The Netherlands
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 25, 2012

I paid more than 90 pounds a night to stay here for 4 nights, for a onepersonsroom. when I arrived they put me, without asking, in different hotel (of not even 2 starres). The room smelled, was noisy, the light was broken, the bed was rock hard and the room itself was not even 4 m2 big. The day after they promised me the rest of the stay a triple room to make up for the first terrible night. Then they put me in a triple room where there was a constant noise in the bathroom, like vaccume cleaner is continuesly on. I asked them if there was something like a button to put it off, there wasn't so i had to deal with it. Then when i came back the third day they changed my room again, and put me in the smallest room possible again - ánd moved my stuff without asking! Now I lost some papers, receipts and usb stick because of them moving my stuff. and when i'm complaining about they changing me everyday they pretent like i'm asking too much of them. I asked them 3 times if they can look again for my usb stick and receipts but everytime they said come back later.
Overall very very bad service and no understanding

  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 14, 2012

Was woken up at 8am by what can only be described as a building site outside our hotel door. Constant banging and drilling making it impossible to sleep. As customers we were given no prior warning. Was in London for a friend's birthday and ended up with less than four hours sleep. There was no phone in our 'newly refurbished' room (which stank of paint) so had to use our mobiles to complain. The noise than stopped briefly but continued shortly after. When leaving the room, we had to climb over all of the equipment that was being used as it was blocking the whole corridor..
We were then told by reception on the way out that we will be compensated for a stay, but after numerous calls to the hotel, we are still waiting!!
The other issue is the 'parking' which is offered by the hotel, and costs £15. Which actually consists of a 'no parking' area which staff have to rotate the cars if one car needs to leave.
Would never stay at this hotel again!!

  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 23, 2012

While this hotel may fill expectations of an British hotel room, the service made up for it. The room was small, sort of like a nook, but was pleasant and the bathroom new and squeaky clean. The breakfast was good (no messing up cereal and eggs), and the ladies always pleasant. I stayed a week, and was happy to be in the neighborhood where normal people went about their days, not just wandering tourists. It's really close to hyde park, which is excellent for running. It was nice to be in a budget hotel, in a funny little room, and with nice guys at the desk every time I was coming or going. I would recommend it!

Room Tip: Close to the ground floor. There is a lift, but it doesn't make much sense.
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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galway
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 10, 2012

The room was fine clean and modern, the shower overflowed because the drain had never been cleaned reported it to reception who said it would be fixed the next day too late for us! breakfast was between 6.30 and 9 so we never sampled it. three women shared this room and we did not appreciate the maid knocking and entering straight away first at 10 am then again at 10.30 informing us that check out was at 11 when we paid for the room we thought it was ours until 11 not an open room to be entered at will! complained at the front desk on check out to a man who was busy on the phone so not much notice taken there. area was lovely and handy so would stay in the Greshem next door next time.

  • Stayed July 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pijnacker, Netherlands
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 2, 2012

Our family of five was able to stay in one room, which was perfect! A double, a single and bunks, and with the high ceilings it did not feel cramped. I liked the old wood floors and the crown moldings. It was nice to open the large windows at night for a breeze. It felt more like a house than a hotel. The staff was very friendly and helpful and we were able to park our car on site. The next block has many cafes and restaurants, with every choice of food, lots of places to pick up London souvenirs and change money. Paddington station is one block away, and Hyde park/Kensington gardens is two. Ideal location. It is not a 5 star hotel, but it doesn't cost what a 5 star would cost. For my money it was a friendly,clean, well situated bargain in an expensive city. I would stay there again!

Room Tip: Talk to the desk about what you want...they are very NICE! It is a family owned place and they want...
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 23, 2012

From the wesbite it looked lovely. The outside & reception area also looked nice on arrival. We had booked a family room in advance at a cost of £175 per night. The room we had was at the top of the building & was very small for a family room. It was actually a double room, with a single bed & a camp bed squeezed in. The blankets on all the beds (there was only one thin one per bed) were stained. None of us got much sleep as there was something going on in the rrom opposite until gone 4am with lots of knocking on doors & talking in the corridor outside our room. On the positive side, the room had recently been redecorated with a brand new bathroom (although there was nowhere to hang/put the wet towels). The carpet outside our room was also badly stained & frayed. Our room was alongside the fire escape stairwell, at the top of which, for the duration of our stay remained a pile of dirty linen, trainers & the vacumn cleaner. For breakfast, the website says the choice of full english or continental - the continental is a choice of museli or cornflakes & tinned fruit. The chairs in the breakfast room were badly stained also, with the door to the kitchen propped open by a folded campbed. On our return home we contacted the hotel, but a week later we've not had a response or even an acknowledgement. Very disappointing.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Athena Hotel

Address: 110-114 Sussex Gardens | Paddington, London W2 1UA, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Hotel Style:
Ranked #719 of 1,054 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Athena Hotel 3*
Reservation Options:
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Also Known As:
Athena Hotel London, England

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