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“Very good hotel” 4 of 5 stars
Review of Novotel London City South

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Novotel London City South
4.0 of 5 Hotel   |   53-61 Southwark Bridge Road, London SE1 9HH, England (London Bridge)   |  
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Ranked #396 of 1,066 Hotels in London
GreenLeadersSilver level
Stockholm, Sweden
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Very good hotel”
4 of 5 stars Reviewed September 30, 2013

I stayed for three nights at the Novotel London City South for a conference trip in September. Overall I was very pleased. The hotel is nice and clean with good rooms and polite staff. Excellent location, and the internet connection worked very well. I did not have the opportunity to visit the spa, but staying on the sixth floor I saw the spa and it looked nice.

I would stay again, and can recommend this hotel.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, October 3, 2013
"Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Victoria Parry Rooms Division Manager
"
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1,295 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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c
Top Contributor
117 reviews 117 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed September 29, 2013

A very good central London hotel.
Centrally located, excellent for the business traveller.
Quality rooms and design, polite staff.
You may need to break the bank though.
As you'd expect from its central location, this hotel is not cheap.
Quality always costs, but then you are literally a stone's throw away from the Thames, St Paul's cathedral, passing FT on your way...you do feel you are in the heart of London!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, September 30, 2013
"Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Victoria Parry
"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brunswick, Georgia, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed September 29, 2013

The negative: Small room size. I know by European rooms tend to be on the small side but this room was very small. The bathroom is also a bit awkward in that it has a big windowed wall that separates the bathroom from the rest of the room.

The positive: Nice, helpful friendly staff. Clean rooms.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, September 30, 2013
"Thank you for taking the time to write a review about your recent visit. I am delighted that you enjoyed your stay and found our service to your liking, we have noted your comments regarding the room configeration, Kind regards, Victoria Parry"
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Lyon, France
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 27, 2013

I passed one night in the hotel

The breakfast is nice

Good internet at the room

the view from the window is so nice

the staff are friendly

the lobby is cute but noisy

clean sheets and towels

the room was warm in winter

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, General Manager at Novotel London City South, responded to this review, September 30, 2013
"Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, General Manager
Shane Parker
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Protaras, Cyprus
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 23, 2013

Stayed for 2 nights with family, helpful staff nice size rooms. This has been our 3rd stay and would go back again. Greatly situated for Borough Market, Embankment, and the Shard. Quiet hotel even though very busy.

Room Tip: Great view of the Shard at the back of hotel
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, September 25, 2013
Thank you taking the time to write a review following your stay at Novotel London City South. I was delighted to read that you enjoyed your stay and hope to welcome you back in the near future.

Kind regards,
Victoria Parry
Rooms Division Manager
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 23, 2013 via mobile

Stayed here one night on business, location is excellent, room was OK (carpet in room was very tired and needs replacing ASAP) breakfast was delicious so much choice! Would stay again in business or with my family.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, September 25, 2013
Thank you for your review, I'm pleased to read you enjoyed your stay and hope to welcome you back on your next visit.

Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 17, 2013 via mobile

This hotel was booked for a work stay by my company. I have had a number of very pleasurable stays with novotel in other parts of the country but this hotel could really do with a bit of tlc in the rooms. The public spaces suggest something modern and contemporary but this is not matched in the rooms. Firstly no wardrobe just some sort of thing sticking out from the wall and a very tatty ironing board standing next to it above which a fantastically uninspiring piece of artwork. The carpets in the room were beyond help and need to be replaced asap. I had clearly been put in a room which was semi accessible to those with disability as the sink etc were all very low to the ground and there were emergency call buttons in the bathroom and the bedroom. The shower seal leaked so I ended up flooding the bathroom floor. Overall the room was tired. It was really close to my meeting venue but I sure wouldnt book it for a holiday.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, September 25, 2013
Thank you for taking the time to post a review, we appreciate all feedback and I will investigate your comment with my housekeeping manager.

Kind regards,
Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London City South

Address: 53-61 Southwark Bridge Road, London SE1 9HH, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Waterloo / South Bank / Southwark
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Green Hotel in London
#256 Luxury Hotel in London
#276 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London City South 4*
Number of rooms: 182
Official Description (provided by the hotel):
The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more   less 
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Also Known As:
Novotel London City South Hotel London
Accor London City South
London Novotel
Novotel London City South England

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