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“Love at first stay!” 5 of 5 stars
Review of Novotel London City South

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Novotel London City South
4.0 of 5 Hotel   |   53-61 Southwark Bridge Road, London SE1 9HH, England (London Bridge)   |  
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Ranked #392 of 1,066 Hotels in London
GreenLeadersSilver level
Newcastle upon Tyne, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Love at first stay!”
5 of 5 stars Reviewed April 22, 2013

I have just came back from a short break at this hotel and I must say WOW!! I stayed in the executive room, beautiful!! I could have stayed in the ultra comfortable bed forever the bathroom was 1st class with some a beautiful idea for seperating bathroom. Short walkaway from London bridge tube station. Perfect positioning to see London bridge and the shard. We are currently decideing when to come back!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria P, Manager at Novotel London City South, responded to this review, April 23, 2013
Thank you so much for your shining review! It is a pleasure to read that you had such an enjoyable stay and our newly refurbished executive rooms have the wow factor.

I'm glad that you are already planning your next stay and I hope to welcome you back soon.

Kind regards,

Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,295 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Lutry, Switzerland
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 16, 2013

The hotel is located near Borough Market, Shakespeare's Globe Theatre, Millenium Bridge and Tate Museum. It is about 5 minutes walk to the London Bridge tube station. The room was clean and the staff were friendly and helpful. Upon arrival, the children were given a welcome toy. The breakfast was very good with a wide variety of food and drinks. Unfortunately, there was no free WiFi in the rooms but it was available in the lobby where there were two computers and an XBox for use. Unfortunately, the rooms were rather hot as the aircond didn't seem to work well, despite being switched to full power. All in all, it was a good stay.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this review, April 17, 2013
Thanks for your review. I am glad you had a good stay with us.
See you on your next trip hopefully!

Kind regards,

Victoria Parry
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2013

Great position for tube and walking to sights.Very nice bathroom,everything clean and new.Very quiet-no road noise. Queen sized bed plus sofa bed which was great for 2 adults and 2 children-would definatly stay here again.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this review, April 17, 2013
Thank you for your review, I'm glad you had a good stay with us and enjoyed the hotel and it's location.

We hope you'll visit us again soon.

Kind regards,
Victoria Parry
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 13, 2013

Novotel was excellent for a weekend break. Comfortable rooms, we had the executive refurbished rooms, nice and quiet, well equipped and comfy beds. Just a stones throw from the river, 5 minutes from neareat tube station and great private car park at the back. Breakfast was excellent, well worth having this included. Lots of good restaurants on the river, and a great base for exploring London.

Room Tip: If you can, go for an executive upgrade. As a family, we also had a late check out included for fre...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this review, April 17, 2013
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.

Kind regards,

Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, United Kingdom
1 review
4 of 5 stars Reviewed April 13, 2013

The location of the hotel, although not right in the heart of London, is only 10 mins walk from London Bridge station meaning the underground is very accessible. The hotel is modern and contemporary, and was very clean and tidy. The staff were very welcoming and helpful. The rooms were spotless and well equipped, and the bed very comfortable. The breakfast was great, far better than many other hotels we've visited. The only negatives for us were being woken at 7am by a dustcart right under our window which spent about 15 mins noisily emptying bins (we were on the Thrale Street side of the hotel). We'd also spent a bit more on the room to have complimentary internet which we couldn't get to work and wasn't wifi enabled (it needs an ethernet port on your device) - you have to borrow a hub from the hotel to create a wifi network in the room and then it didn't work. I had expected access to be made available upoon check-in, so I don't know why in this age of mobile devices that wifi is not readily available to hotel visitors, especially when you pay extra for internet access. To have to jump through so many hoops to make it available seems crazy and leaves one feeling a little misled.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this review, April 17, 2013
Thank you for your review following your stay at Novotel London City South. I'm glad you enjoyed your stay overall and my apologies that the connection to the internet was not hassle-free for you. We will be upgrading our wifi offer in July and hope you will visit the hotel again.

Kind regards,

Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Oregon, USA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 11, 2013

My family has traveled to London many times and this was our first time staying on the Southbank. The hotel is in a brilliant spot, located just over the Southwark Bridge. You can literally see St. Paul's just over the river and Southwark Cathedral and Shakespeare's Globe are just around the corner.

Our family room was incredibly high tech - the most impressive feature being the disappearing shower wall. My sons were enthralled. Breakfast was included in our package and was a good hot/cold buffet but at $25/person I wouldn't have paid separately for it. The staff was friendly, our hotel room spotless - I sure wouldn't want to clean those glass shower walls every day but they were gleaming every night when we returned. Also, by European standards, our room was more than spacious, rivaling a US hotel room. There was an Xbox in the lobby which we didn't use but I thought was a nice touch.

I would highly recommend Novotel London City South and look forward to my next stay.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this review, April 17, 2013
Thank you very much for your review of Novotel London City South. I was so pleased to read that you enjoyed your stay and our newly refurbished rooms!

My team and I appreciate you taking the time to rate the hotel so highly and we hope to welcome you back on your next visit to London.

Kind regards,

Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
1 review
3 of 5 stars Reviewed April 10, 2013

You should be pretty safe with Novotel - I've always rated them in the past. But this was a bad experience: air conditioning wasn't working in the room, meaning it was unbearably hot. Food took nearly an hour and a half from ordering to service - too long for young children to wait. The hotel staff were lovely - but clearly completely overwhelmed by the number of people - breakfast was like a free-for-all.
Come on Accor Hotels: don't treat your staff like this, and don't treat customers like this either. It represents very poor value and, in my opinion, business sense to do so.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitySouth, Manager at Novotel London City South, responded to this review, April 15, 2013
Thank you for taking the time to write a review about your recent visit to Novotel London City South. I am sorry that you were disappointed with your stay and we have noted your comments about the air conditioning and the restaurant which we are addressing.

Thank you again for your feedback and I hope you will visit us again,

Kind regards,

Victoria Parry
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London City South

Address: 53-61 Southwark Bridge Road, London SE1 9HH, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Waterloo / South Bank / Southwark
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Green Hotel in London
#256 Luxury Hotel in London
#274 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London City South 4*
Number of rooms: 182
Official Description (provided by the hotel):
The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more   less 
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Also Known As:
Novotel London City South Hotel London
Accor London City South
London Novotel
Novotel London City South England

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