I booked to stay here and even though, due to a death in the family that week I cancelled by telephone, outside the cancellation policy I was charged £120 for a "no show". The hotel staff said they have no recollection of the call on the day. A pity as I'm a regular visitor to London on business and the hotel is in a great location and seemed reasonably priced. Would never consider booking to stay here again as to me this seems to be very uncompassionate and terrible customer service.
- Official Description (provided by the hotel):
- After cleaning away the paintbrushes and the dust we have now completed our refurbishment at The California London. We would love to welcome you into our home; five gorgeous Georgian townhouses tucked away from the hustle and bustle of London's busy streets. Being a stone's throw away from King's Cross & St. Pancras stations the California London offers the ideal base to explore our city. After the complimentary breakfast of course. We have 60 cosy & colourful bedrooms (all en-suite, so no queuing in the corridors), ranging from one-person singles to large family rooms, each uniquely designed & decorated. Super-fast WiFi is free, our lounge and adjoining terrace are available for all and our bar will be opening shortly. ... more less
- Reservation Options:
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- Also Known As:
- California Hotel London
- The California London, England