I booked to stay here and even though, due to a death in the family that week I cancelled by telephone, outside the cancellation policy I was charged £120 for a "no show". The hotel staff said they have no recollection of the call on the day. A pity as I'm a regular visitor to London on business and the hotel is in a great location and seemed reasonably priced. Would never consider booking to stay here again as to me this seems to be very uncompassionate and terrible customer service.
- Official Description (provided by the hotel):
- The California is a charming, modern bed and breakfast, less than a minute's walk away from King's Cross and St. Pancras stations. Our 60 stylishly refurbished rooms, each one cosy and comfortable, are spread over four Georgian townhouses, and we've retained as much of the original architecture as possible; our windows, corridors and staircases are all original. This means that we don't have a lift, but we do keep our reception open 24 hours a day, include breakfast and high speed WiFi in all our rates and have just opened our new bar, lounge and private terrace for our guests to enjoy. Welcome to The California London. Visit anytime, explore every time. ... more less
- Reservation Options:
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- Also Known As:
- California Hotel London
- The California London, England