Our reception at the Hotel California was the most unprofessional we have ever encountered in 25 years of world travel. The desk clerk was rude and threatening. He accused us of "breaking the law" by not providing advance notice that we were travelling with a young child. He threatened to turn away our family, despite our reservation. After a very stressful thirty minutes, we went across the street and stayed at the Pullman Hotel. The Hotel California insisted on charging our credit card, despite the fact that we declined the room based on a hostile reception and inadequate facilities.
Physically, the Hotel California has a newly renovated lobby area, but its hallways, staircases and other public areas leave much to be desired. The room we saw has old windows, which allowed for all the noise from the neighbouring street and train stations to bleed through. This is an extremely low-grade hotel. While it may be suitable for young, single, male travellers in search of an affordable alternative to a youth hostel, families, in particular, should think twice before booking here.
- Also Known As:
- California Hotel London
- Hotel California London, England
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