The only thing positive is the hotel's location, very close to Paddington, Oxford street and Hyde Park.
First of all the breakfast was not included in the price, but I couldn't choose online to only buy breakfast for a couple of days - it was everyday or none. I travelled with my sister and we were leaving very early the last day, which meant we would miss breakfast. I then asked for a refund for that day's breakfast, but no refunds were possible and the staff was really unhelpful and almost gave the impression of being offended by me asking. The breakfast was not even worth five pounds, unfortunately.
The attitude from the staff was in general very unhelpful and sometimes even complacent.
On the web site it says wifi at a small charge. It means one free voucher for 24 hours of internet for one device only. If we wanted more wifi we had to pay 10 punds a day - which is quite expensive since I could go online with my Swedish 3G for 5 punds a day. Please, this is 2014, the price of the room needs to include free wifi. If not, the price needs to be put on the web site. Me and my sister picked this hotel partly because we needed wifi to google things about our holiday, so to discover that the "small price" for internet would actually turn out to be 50 pounds in total during our stay was not very nice. Dishonest in my opinion! This made us retort to Starbucks instead, where the wifi is free of charge.
The room was very small and very inefficiently soundproofed. It smelled wierd and the carpet on the floor was really dodgy. The cleaning was far beneath contempt, I left a piece of paper on the floor one day just to check (since I couldn't see any signs of cleaning) and that piece of paper stayed on the floor until we checked out two days later. One day I happened to go to bed with my make up on and therefor I smudged some over my pillow, but the linen wasn't changed during our whole visit even though it was clearly dirty.
I wouldn't recommend anyone to stay here. There are far better hotels to be found around Paddington.
- Official Description (provided by the hotel):
- Affordable and convenient Central London Hotel. Location: Our Paddington hotel is situated in the midst of the peaceful tree-lined avenue of Sussex Gardens close to Marble Arch and Kensington Gardens. The budget (do we need to say this at this stage?) hotel is served by the Heathrow Express, with excellent transport links. Paddington underground and Main line stations, Lancaster Gate station and Hyde Park are a 3 minute walk away. We offer 15-minute transit times to Heathrow International Airport by Heathrow Express. Westpoint hotel offers easy access to London’s top tourist attractions and landmarks including the Royal Albert Hall, Buckingham Palace, Kensington Palace, the Houses of Parliament, Madame Tussauds. If you are a shopping fan we offer easy access to Westfield Shopping Centres in West London and Stratford, Oxford Street, Bond Street, boutiques in Carnaby Street and Nottinghill. Enjoy breathtaking skyline views from the London Eye and enjoy the nightlife in Piccadilly and Leicester Square as well London’s west end offering theatre and performance venues. There is always a good time to visit London. With a packed calendar from international concerts, exhibitions, carnivals to sporting events and local attractions including horse riding in Hyde Park. The London Tourist hop-on and hop-off bus is right on our door step offering an excellent opportunity for sight-seeing at your leisure. If you are looking for hotels with easy access to central London, budget hotels in Paddington or hotels near Hyde Park, the Central London Hotel, Westpoint Hotel is your premier choice. ... more less
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- Also Known As:
- Westpoint Hotel London, England