Nothing they did wrong and you get what you pay for. Very small rooms and we were unfortunate enough to have a room next to the lift. The coridoors carry noise and I am a very heavy sleeper, I believe if u are tired u will sleep no matter how loud the noise but from 7am here it gets very bangy and chatty which makes it hard to sleep but it is an old building. Bathrooms are also very small but the staff are friendly enough and the location is fine. It's very clean although somewhat dated. I wouldn't not stay here again but I also wouldn't rush to come back.

I stayed for two nights beginning of January with my boyfriend and on arrival we were greeted fairly well by who i can only assume is the manager. The reception was lovely and modern so we were excited to see the room, though once we got up there we noticed several things. Firstly we were placed directly next to the lift, in fact, the lift was partly built into our room (room 54) so ALL night we were kept awake by people going up and down and having loud chats right outside our room. Second the room was nothing like shown on booking.com. It was tiny, im a small person but couldnt move around in the bathroom without hitting myself on the walls or the sink. The hairdryer didn't work (which i didn't realise until i went to use it in the morning) and this for me was the push i needed to go and say something. After our first night i went to reception and complained (the manager was unavailable) so a young man dealt with me. I asked to be moved rooms which thankfully was done without any quibble. A young woman seemed to think i was lying about the fact my room was next to a lift though and clearly said 'room 54 is nowhere near a lift' right in front of me. Very rude! Our second room (28) was much more modern (although still small) but more what we expected. Im shocked that this hotel would even put people in the type of rooms we were in, and at £184 for 2 nights we expected much more. I also asked for a refund on the first nights stay, to which i was told only the manager could approve. I work at a hotel myself and i know that this is sometimes the case, so i figured id call back another time or send an email. when i got home i sent an email and after 4 days had no reply, so i phoned and asked to speak to the manager who once again was unavailable. I was told to send the email again and that the lady on the phone would be sure to tell the manager it was priority. I sent the email again and a week later i still havent received a reply! The manager of this hotel is arrogant and rude and obviously doesn't care about customer satisfaction so long as the guest has already paid. I wouldn't recommend this hotel to anyone purely on the fact that if you are unfortunate enough to be given a horrible room, they wont do much to help you. I booked through booking.com and have contacted them and even they have said they havent been able to get a reply from the hotel. It's not often that i feel i need to express all this in a review, im usually very fair, but the lack of customer care from this hotel is dreadful.

Over the weekend I have tried to book 3-4 night periods of stay for the next 6 months whilst I am based in London. You would think that they would be pleased for the business. However, after booking the initial month I received cancellation notices without a reason why. I called the hotel and was told the card has been refused and therefore the bookings had been cancelled and that we should check with our card provider as it was 'wasting your time and ours!'.

We contacted our card provider to be told that £380 had been debited to the card and provided us with the transaction ID. We contacted the Hotel only to be told that 'yes' this booking had been confirmed.

I have tried now on 3 ocassions to contact the hotel only to be told that the General Manager is now not available and this morning remains unavailable until 10am.

I have never had to complain about a hotel in London but this beggars belief. Proceed with caution, if it goes wrong, it goes very wrong !!!! and we haven't even stayed yet.

The location is convenient with Heathrow Express and a 10 min walk. Our room was typical English with broadloom and old fashion style. It was situated in the back of the hotel, half a floor up (it was only our room on that floor) and initially the room was freezing cold (approx 16 degrees). After several compliants did we received a radiator and managed the night. The day afterwards the original radiators started to work and the it suddenly was 28 degrees in the room (it was not possible to reduce the heat). This kept on for the whole stay (four days). Warm - cold.... We had a view of a small inner "garden" (concrete square) with fans and other noicy items in it.
The breakfast was a disaster..... I'm aware that an English breakfast is quite poor, but this was a joke. White beans in tomatosause, sausage, toast, marmelade and cheep juice. The restaurant was really noicy and also undermanned so the table was not cleaned when you arrived and you had a hard time getting a cup of coffee.
I would never recommend this hotel to a friend!