This is a well located hotel right in the centre of the theatre district and close to Covent Garden. This was our second stay at this hotel and we had a very friendly welcome from Jamie the doorman. The reception is on the first floor and we tried to check in at 12.30 but were told our room was not available, despite the booking form saying you could check in from 12.00 am. It turns out that this is a best efforts option for the hotel so we were offered a room immediately if we upgraded for £55 which we reluctantly accepted. The upgraded room was large and spacious with a nice bathroom. The standard rooms are just as good and have better floor to ceiling windows. There is a hairdryer provided but nowhere to plug this in near a mirror which was very annoying. We reported this on check out and the Front Office advised Customer Services would contact us but we are still waiting for a response. The Radio Bar on the roof has great views and is worth a visit although the drinks are expensive. Overall a great stay but marred by the poor Customer service on checking in and out.