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“Tear it down and start again!” 1 of 5 stars
Review of Dylan Apartments Paddington

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Dylan Apartments Paddington
3.5 of 5 Hotel   |   14 Devonshire Terrace | Westminster, London W23DW, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #937 of 1,065 Hotels in London
Brisbane
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
“Tear it down and start again!”
1 of 5 stars Reviewed March 28, 2013

Upon checking in, all payments were required to be paid upfront for the stay. This wasn't a problem until we requested for a refund when the conditions got unbearable.

First, we had a shower that the water could not drain. Then the maintenance guy came and pulled out the hairball, after which it was still poor, but workable. Secondly, there was 7am to 6pm construction noise non-stop next door was so loud that the wall next to the bed was vibrating. (a hammer-drill going into a shared concrete wall is not a pleasant experience)
The final straw was when the stove stopped working.

We first asked for a refund/cancellation of some of our remaining nights and they flatly refused (we would have been totally happy with losing 1-2 night cancellation fee), claiming that we “agreed” the room was fine before we moved in. The reality is we got ASSIGNED the room after we paid, had a token of assistance with getting our luggage down to the deep bowels of the most bottom room (being shown the way as it was not easy to find). Then told that this was our room and left with the key. There was no verbal agreement of acceptance and definitely no offering for alternative options.

Their initial resolution for the stove was to say the least, pathetic. We were asked to use the stove in another room, but not eat or stay in that room for very long as it was needed to be kept clean as there was another guest arriving and no rooms were available for the night. The suggested solution was ridiculous for the simple reason that we had paid for a room with cooking facilities, and reserved the right to use them at any time, and not be restricted to
the time, duration and frequency to the use of the kitchen, and require permission from the staff every time to access the other room.

After a half-hour of patient and polite reasoning with the manager (never once being offered any reasonable alternative, or partial compensation for the lack of facilities) my partner decided the best thing was to wait quietly in reception to await word back from their maintenance contractor on fear that if he was not physically there to remind them, we would not likely get a resolution before the staff went home for the day.

After another half-hour of waiting they very reluctantly came up with a final solution of moving us into another room. Yes you heard correctly, there was in-fact another room available! (to say that another way, we had been flat out LIED to)

The kitchen in the new room worked, but there was an exceptional reek from the pipes in the bathroom, but what choice did we have at that point.

Another annoying issue with the kitchen facilities is that they provide no cleaning products. At first we thought they might service the apartment, and then we were told that we needed to buy them ourselves. It's not the cost, it's the inconvenience!

In the end we paid for 6 nights and left after 4. We lost 2 nights of payment but it was not worth the pain.

It was by far the most unpleasant experience we had in UK – would never go back there again and would implore each and every single prospective guest to avoid this place at any cost!

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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158 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Geneva, Switzerland
Top Contributor
68 reviews 68 reviews
5 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 2, 2013

Before booking this hotel, I have read the comments on this page. I was very aware of good and not so good things about this accommodation. Thus I had little expectation. Que sera sera-.... However, I was very lucky. I booked a single room, but I was upgraded into a double bed room, with kitchen, telly, toilet and shower. It was not luxury of course, but more than enough, since during my stay, I left quite early in the morning and I came back very late. There was also room service, thus when I came back the room was tidy and clean. It took some time (around 10 minutes) to get the hot water. The receptionists were very professional and kind. I was not disappointed at all. The location is also perfect, close to the paddington train and subway station, and also bus stop. There are some nice pubs and restos around. Hyde Park is within minutes of walk. Surely I will come back to this place again in the future.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2012

we had a lovely stay in Dylan Paddington appartments. Tiny, but clean and comfortably rooms and very kind and helpful people at the reception.
I really recommend this place and will come back for sure :-)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 10, 2012

good location, anything around to see. appartment is very small, you can´t travel with a big suitcase because there is no cupboard available...bathroom also very small, only for one slim person ;) beside the bed is the kitchenette...you can use the fridge and the microwave from your bed...but you can´t sit and eat in this appartment, there is no table or a chair. it is also very clairaudient...you need earplugs for a quiet sleep. commendable for young people or backpacker.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 9, 2012

My wife, my daughter and and I stayed here for 2 weeks and it was very nice. The location is great. Our room was near the entrance so it was very noisy so that is a thing to consider when booking a room. The room was big and nice.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 8, 2012

Walked past the building as it didn't seem to advertise itself as a hotel. No welcoming reception area. A struggle up narrow, shabbily carpeted stairs to an 'Office' which smelt of stale sweat. I had booked online and given credit card details but was still asked for photo-id which was then photocopied. Room stank of damp. En-suite shower-room stank of damp. Stained patches all over the ceiling. Room not as clean as it could have been. No fastening or lock on the window - well at least I had a window and it opened - but it didn't stay open, I had to prop it. TV didn't work. Duty Manager kindly gave me free wi-fi for the night. Lots of comings and goings of other residents could be heard all night through thin walls. No complimentary tea or coffee - just a kettle.

Convenient for Paddington Station. But would not recommend.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dylan Apartments Paddington

Address: 14 Devonshire Terrace | Westminster, London W23DW, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Kitchenette Shuttle Bus service Suites
Hotel Style:
Ranked #937 of 1,065 Hotels in London
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Dylan Apartments Paddington 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
We have 21 self-catering Studio Apartments near Paddington Station very close to Hyde Park & Notting Hill. Ideal for Business Professionals, Tourists and Holiday Breaks. ... more   less 
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Also Known As:
Dylan Paddington Hotel London
Dylan Hotel London
Dylan Apartments Paddington London, England

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