I booked this hotel upon my arrival at Heathrow airport. i didn’t had any internet coverage to check it online but the tourist office representative assured me it’s a very good hotel and cheaper than the one i was already booked with.
I took the risk, inquired on why it would be a 4 star hotel yet cheaper than a 3 star hotel. The answer was that they have just finished renewing the hotel, hence, lower prices and better rooms.
The exterior of the building is nice, traditional English building, the area is very calm and the Vincent square is just outside the hotel, great scenery. It was when i entered the hotel that i was about to have a shock, the carpet is very old, the whole furniture looks like something related to a 2 star hotel in the 80’s. It looked retro and similar to a hostel not a hotel. The corridor was in such a mess, i discovered that the refurbishments haven’t finished yet. No elevator, you have to take the stairs, but the staff are very helpful, professional and friendly.
As soon as i entered my room, my impression changed 180 degrees, the room is just fantastic, and I cannot believe I forgot to take pics of it. Very spacious compared to the room in other hotels i have checked in earlier. i was in room 223.
There is plenty of space to put your stuff, to store your empty luggage, big bathroom and shower. There is a tray filled everyday with Complementary tea, coffee.
the room have a fridge, but in order to open it, u need a 50 pound deposit for each day, i wanted to use it to store some water and food i might bring in with me, but told i can’t empty it, still they will charge me which is very unhelpful somehow unlike other 4 and 5 star hotel can do. They need to change that policy.
The breakfast wasn’t really good, although the price is included but i would like if we have the option to take off the price of breakfast. It was said to be a continental one, but very poor options, if u want to order an egg, an extra 3 pounds will be added, the basic price was 12 pounds, and if u want to have a full English breakfast, an extra 6 pounds will be added.
I have been to a 2 star hotel, bed and breakfast ones and they do offer much richer breakfast options with lesser prices.
As for the constructions that was and still going on, it started at 7 every morning, but when i notified the management that it should start at least by 9, as all of us are people on vacation, no need to wake up that early, the management did comply to this, even when there was some drilling earlier to 9, it was in a relatively remote areas of the hotel.
I know this is a long review, and can be contradicting at some point, but this is the real situation, very nice rooms, very helpful and friendly staff, but ongoing constructions are the major issue here, so it’s your call.
p.s: by the time I wrote this review, I have seen that others have posted their own and some of them said the staff are rude for asking the guest to come down just to get an internet voucher. I have to say that during my 11 days stay, all the staff were very friendly and far from being rude. This is their system, either you give the credit card and have a 24 hour internet, that even if it ends up, just by a call you can obtain another 24, or buy the smaller vouchers, which I used to do just before I go back to my room. I agree that they could do some sort of an extra mile thing and send someone to the room with the voucher, but still they need someone to pay for the voucher or maybe they lack staff designated for this sort of services, this does not negate the fact that all of them, no exception, are very nice and friendly.
- Official Description (provided by the hotel):
- Peacefully located in Westminster on leafy Vincent Square, the Grange Wellington Hotel provides a retreat from the commotion of the City, whilst remaining within easy reach of Buckingham Palace, St. James’s Park, and Westminster Abbey. ... more less
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- Also Known As:
- The Wellington Hotel London
- Wellington Hotel London
- Grange Wellington Hotel London, England