The rooms were small and basic, no bath, no heating (radiators didn't work) no duvets on the bed- I booked a double room and had two singles pushed together which came apart all night. The doors had no outside handles so had nothing to pull them shut when leaving!
I was then awoken at 9am an told I had additional people stay so will be charged for a additinal room because they weren't present when I booked in (my boyfriend)..... I refused and explained I booked a double room for two people and then 2hra after leaving saw that they'd re-used my card details to charge me an additinal £60 without consent!!! DISGRACEFUL! To add to this the decor was unfinished in all rooms inc main lobby and I stood at the reception for 20mins without a single person coming to see what I required.... No one in sight! I asked another hotel visitor in the end where I could get a taxi from, whom was also waiting for someone on reception to appear!
I'd get better service in a hostel- never staying there again! Not worth £6 let alone the £69 I paid!
- Also Known As:
- Lidos Hotel London
- Lidos Hotel London, England
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