I booked this hotel knowing it wasn't going to be luxurious. The positives, the hotel is reasonably clean and warm. I can't comment on the breakfast so I won't. Now, I paid £58 a night for a room with a shower, to warn anyone who imagines this is anything fancy the first room I had the shower was quite literally a little closet in the room, not even any tiling, just a curtain. The shower ran cold, I left it some time and it was still cold and the pressure was very low.
The next morning I reported this to the gentleman on reception who agreed to look into it. I returned to find my room had not even been touched.
The day after this I asked again and this time put the request in writing. I was asked why I hadnt used the shared shower and when I pointed out I had paid not to, I was assured something would be done. That evening I came back and asked what had happened. The man on reception told me if the water was hot in my basin then it was me who was failing to operate the shower correctly. I would like to add at this point I am an adult, a professional and have a masters degree. I can manage plumbing.
The next day I came downstairs and was told again I should use the public shower and it was my failure to operate the shower which was the problem. I stood my ground and insisted that someone come unto my room and investigate this. A girl came up with me and tried to persuade me that the lukewarm barely pressurised water was fine. I was left standing when she hurried downstairs but by the time I had got back to reception she had vanished. The man who had told me this was my fault now agreed to move my room. I returned later that day and moved into a room which I checked and had a working shower.
It worked fine for one day and now is running cold again. I am beyond fed up with this hotel and their utter failure to run a decent service. Do not ever, ever, ever stay here.
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- Also Known As:
- Lancaster Court London
- Lancaster Court Hotel London, England