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“Awful hotel” 1 of 5 stars
Review of Chelsea Lodge Hotel

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Chelsea Lodge Hotel
268 Fulham Road | Chelsea, London SW109EW, England   |  
Hotel amenities
Ranked #925 of 1,049 Hotels in London
England
1 review
“Awful hotel”
1 of 5 stars Reviewed January 31, 2010

I could hardly believe it was a hotel when I arrived - it was part of a derelict block and the ground floor bar was disused. The entrance staircase stank of damp and mould and the untidy girl who opened the door led me to a junk filled 'reception' room, little more than a filthy cupboard, to check in. The carpets were threadbare and stained and the corridor looked as if it had been painted by a chimpanzee. My room smelt of drains, the toilet seat was loose and there was mould in the bathroom. Much worse, and dangerous, was the bedside light with its bare wires. The window had been wedged open, and when I asked about it, the reply was 'oh, we needed to get some air in there'. (I was not surprised - the place stank). I was worried for my safety as there was a fire escape directly outside, but she told me they had 'never had any trouble'. Er - this is London - I do not exactly feel safe in such a dump as this with a window I cannot shut.

Breakfast was served, late, in the derelict pub, by a rude young girl who could not be bothered to hurry a yard. There was no heating, the place was covered in dust and I did not want to touch anything, so I walked out. Later, I went to get my luggage to move to another hotel and by 4.30pm, the room still had not been cleaned.

A filthy rat-hole of a place with poor service. I don't care how cheap it is - if it isn't safe or clean then it is worth nothing. Don't stay there. Ever.

  • Stayed January 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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19 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Los Angeles
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 16, 2008

I read many conflicting reviews here before booking the Chelsea Lodge Hotel for my recent trip to London. One post would say, “the rooms were filthy,” while the very next insisted that “at least everything was spotlessly clean.” Here’s my take, and yes, it is a positive review, you just have to keep reading:

My group booked three rooms for three nights. We ended up only staying for one as some of the inconveniences were too difficult for us. We knew that it was a multi-story hotel with no elevator and so requested rooms on the lower floors. We received two rooms on the second and one on the third, which was much what we expected.

Nicola, the woman who seems to run the place almost single-handedly, was a gem and actually handled the bulk of carrying our bags to our rooms as we were (a) tired and (b) stereotypical Americans who are unused to stairs much less stairs when encumbered with 50 pound suitcases.

The whole place is a bit careworn, with bald spots on the carpets and peeling wallpaper. However, that can easily be dismissed (by most) as charming. My main worry, from the reviews I’d read, was cleanliness. There were things that could have been cleaner (door jambs, light switches, windows) but the things that matter most to me (shower, toilet, bedding) were immaculate.

Nicola was always there and eager to do anything to make her guests happy. While waiting for our rooms to be cleaned, we adjourned to the first floor pub which has also seen better days and seems to be held together with duct tape. However, the bartender, whose name I didn’t catch, was every bit as solicitous as Nicola, and instantly made the “Americans – they want ice with everything” connection.

We checked out early mainly because of difficulties with communication. Our cell phones didn’t work there and we were unable to make the in-room phones work for us so coordinating things was a bit tough. (One of our rooms had a toilet that needed a secret code to flush but that’s another story.)

We ended up finding a hotel down the street that had wifi and a restaurant and was better suited to our needs but for the traveler who is a bit more adventurous, more self-sufficient, this hotel is a low-price, clean where it counts, customer service oriented find.

I especially loved the fact that when we told Nicola we were checking out early, she never asked why, just checked us out with a smile, picked up a suitcase and started down the stairs before thanking us and wishing us a safe journey.

Upshot – not right for me but absolutely perfect for many travelers looking for an inexpensive, quirky London hotel.

  • Liked — Service
  • Disliked — Inconveniences
  • Stayed October 2008, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kansas
1 review
1 of 5 stars Reviewed June 18, 2008

My husband and I booked the Chelsea Lodge because it was on Arthur Frommer's recommendations and we were thoroughly dissapointed. We didn't mind that the rooms were small but we did mind that it was very filthy. There were curry stains on the wall, the comforter had multiple stains, and the bathroom had not been cleaned (there were hairs on the floor). We were in London for 3 days and they came in to "clean" only 1 of those days. We loved London but tried to stay away from our room as much as possible. The area is actually a very nice area and we regret not paying a little more to stay at hotels in that same area that appeared better than ours. There are 2 hospitals nearby so sleeping at night was hard.
Kansas, USA

  • Liked — Nothing
  • Disliked — Everything from the reception check-in to the check-out
  • Stayed May 2008, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 1, 2008

I read about this property on BudgetTravel.com, and do think it's one of the better budget properties I've stayed in visiting Europe. You're simply not going to find any kind of luxury for under $200/night in London--but if you're like me, a young person just looking for a place to sleep and shower, you could do much worse than the Chelsea Lodge Hotel. The staff is nice, if really busy. The rooms are sufficiently clean, and the amenities sufficient. The common spaces are pretty run down, and the decor mismatching, but it's a solid deal.

The breakfast isn't what they make it out to be, however, so if you're looking for a good English breakfast (more than toast and cereal--and trust me, you want eggs, beans and mushrooms while you're in the UK!), you'll need to head down the street. It is located within walking distance of a tube stop, and the high-street shopping, only about two blocks away, is great. I did have my credit card run twice accidentally, so be sure you're clear with the staff how you want to pay when you check out.

  • Liked — Price and flexibility
  • Disliked — Breakfast wasn't what they made it out to be
  • Stayed April 2008, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 8, 2007

After a 7 hour transatlantic flight, we were looking forward to relaxing a bit in our hotel room. However, when we arrived by taxi at the Chelsea Lodge Hotel we were immediately sure we had made a big mistake by booking there. The "reception" office was a cluttered, dirty room with junk laying all about. The young woman manager helped us lug our suitcases up two flights of stairs to a dingy old room with two pathetic twin beds and a closet full of twisted wire coat hangers. The carpet was threadbare and the telephone was caked with grime. The toilet did not flush. It was so disgusting that we immediately checked out, telling the manager that the place is not fit to be a hotel. She never apologized for the inconvenience, but simply said that they've been trying to sell the building for five years and the owner didn't want to put any money into it. The place should be condemned, and isn't worth one dime. The only good thing was that we discovered a great little Italian restaurant in the neighborhood called "Carluccio's." NEVER BOOK THIS HOTEL.

  • Liked — Absolutely nothing.
  • Disliked — Everything.
  • Stayed July 2007, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Toronto
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 13, 2007

Rooms where extremely dirty. Didn't look like they had a good clean in years. I was afraid to get into the shower as it was so discoloured. Bed had no springs, and again we were afraid to sleep in it. Had to use blankets we had bought to use on the plane. Apparently the building is for sale. I can only assume the present owners think that it well sell better dirty. DO NOT
STAY AT THIS HOTEL.

Stayed April 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 25, 2007

My mother and I booked in here having read the reviews on TripAdvisore for seeing the Chelsea Flower Show in 2006. When we arrived we were led up a filthy stairs which smelled of smoke, our room had not yet been cleaned. The tiles were coming off the wall in the shower, there was no edging around the sink-just uncovered chip board and thus covered in germs. The curtains which were supposed to be white were now grey. There were stains on our carpet and on out bed spread. When we complained,the owner accused us of trying to get a freebie and that if we didnt like it we could move out. We tried to find accommodation but everywhere was booked out. That night when we returned to the accommodation, we were greeted by the blaring disco which continued until 2am in the morning. Also beware the breakfast which is served in the pub which smells of smoke and dirt. This year for the flower show we booked into a 5* hotel. We left Chelsea Lodge after one night and slept in a hotel beside the airport

  • Liked — location was ok but area can be dangerous at night
  • Disliked — cleanliness and rudeness of the owner
  • Stayed March 2007, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chelsea Lodge Hotel

Address: 268 Fulham Road | Chelsea, London SW109EW, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #925 of 1,049 Hotels in London
Price Range (Based on Average Rates): $
Number of rooms: 14
Reservation Options:
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Also Known As:
Chelsea Hotel London
Chelsea Lodge Hotel London, England

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