The place feels very homely and the food menu is excellent. The rooms were on the small side with small TV's - ambitiously priced at 130 gbp. It's a bit of a hike to any transport - they will get a cab for you, but you can't always guarantee it. The self service breakfast was excellent - until you wanted something cooked from the menu -The staff in general were not customer focused, lacked attention to detail and it was hard to get served - mornings and evenings. Once we managed to order it, the cooked breakfasts were good. Dinners: The steak was excellent, corn on the cob with chilli butter v nice, lamb burger and pea soup excellent.
The place is extremely popular (rightly so given the food quality) locally and is very busy most of the time.
My only gripe would be improving customer care and encouraging the staff to care about customers.
- Also Known As:
- The Victoria London, England
- Official Description (provided by the hotel):
- The Victoria is a public house and dining room with hotel rooms set in a leafy residential area by Richmond Park. All seven hotel rooms, refurbished in May 2011, feature: Queen sized beds • en-suite shower rooms • Egyptian cotton bedding • Wi-Fi access • Flat screen television • IPod docking system • Complimentary tea and coffee • Complimentary mineral water • Preferential restaurant reservations during your stay. The refurbished pub and dining room have some charming new features and some original old features which have been lovingly restored under the ownership of critically acclaimed Chef Paul Merrett and Restaurateur Greg Bellamy. Enjoy delicious food in our conservatory dining room, with sumptuous wine from our extensive list. Relax with a pint and a steak sandwich in the pub. Chill at the weekend with brunch or a roast, while the children enjoy the outdoor play area. Gossip over coffee with home-made cake or unwind with a summer BBQ in our beautiful garden. After all that, you’ll need a good night’s sleep in one of our popular en-suite bedrooms. ... more less
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