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“I'm so happy for your attention” 5 of 5 stars
Review of Park Grand London Lancaster Gate

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Park Grand London Lancaster Gate
4.0 of 5 Hotel   |   14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)   |  
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Ranked #34 of 1,050 Hotels in London
Certificate of Excellence
1 review
“I'm so happy for your attention”
5 of 5 stars Reviewed yesterday NEW via mobile

Thank you for your reception at the Hotel, support & attention during our visit to London.
This was our first opportunity on that city but it was like to be at home.
We hope see you soonest,
JC Lavanderos

Stayed May 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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472 reviews from our community

Traveler rating
    343
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I took my wife to a afternoon tea Park Grand I didn't know what to expect,and what we go was unbelievable service & food.the staff was really friendly form when we walk in to when we left,it was my wife birthday too and they(Savio,Anna & crew if name them all I would)made it really special for her,if we can do today we would in a heartbeat & would gladly do it again thanks again guys

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
1 review
5 of 5 stars Reviewed yesterday NEW

Really great location, close to Paddington station and easy to get around. The staff are really helpful and very friendly especially Sara. She made our stay that much more enjoyable with her friendly demeanor. We will stay again next time we are in London.

Room Tip: Room was tiny
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  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Really nice spot to enjoy London, close to Paddington station and the wealthy pretty suburbs surrounding it all in walking distance - Bayeswater, Notting Hill etc. Service was also good. Standard rooms were very small, with luggage you could barely walk around the bed. Room felt cramped and uncomfortable to stay anymore than a few days in. Bathroom also very small (1 person) at any times. I know London is short for space but this was a bit of a joke! Only 12 Sqm! We only needed three nights luckily. Perhaps we should have upgraded. Clean, tidy and secure in any case.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

One of the best hotels I've been to. It has great service and yes! The reviews that i have read were all true. Me and my team will definitely come back to relax and stay at this hotel. This is a real luxury!

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

After reading the fabulous reviews on Trip Advisor, I booked a room at the Park Grand without hesitation. What I didn't expect when we checked into the Park Grand - greeted with friendly faces, a hot towel and a complimentary little mocktail - was to then be shunted around the corner to their sister hotel, Paddington Court.

Seeing as though we never saw the inside of the Park Grand besides the foyer, I cannot compare the two, however, the level of service definitely did not feel the same. Gone were the friendly faces, replaced by surly bell boys who mixed up our luggage tags and blamed us for losing our own luggage within their storage room (???). Don't forget the large construction crew renovating the hotel, who did not have any problems vocalising their conversations and their heavy footsteps very early in the morning.

To be fair, the room at the Paddington Court Hotel is lovely. The bed is really comfortable (although we booked a king and it was two beds pushed together). And they provide a free paper every morning.

The bathroom was completely re done and quite spacious but the toiletries were lacking a little (shampoo, conditioner and body wash but no moisturiser) and they did not provide face washers (which we've never come across in our travels before).

Location is excellent! Close to both Paddington and Lancaster Gate tube.

Apologies if you are disappointed that this review isn't on the Park Grand. I feel the same way... my husband and I are disappointed we missed out on staying at what seemed like a lovely hotel...

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night in April for husband birthday, on arrival we were greeted with hot towels and fruit juice. I had informed the hotel in advance that it was my husbands birthday, we were instantly upgraded and cake and petals were waiting for us when we entered the room.

Room was small, but this is usual for London, the bathroom was full of little extras such as toothbrushes, razors and nice toiletries. Out of all the hotels I have stayed in, this bed was the most comfortable, I slept like a baby.

Breakfast was included in the price, was really surprised when the waitress asked what type of coffee would I like, cappuccino, latte and mocha all included!, what a bonus.

I highly recommend this hotel to anyone. The staff cannot do enough to help you.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Grand London Lancaster Gate

Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#17 Business Hotel in London
#32 Luxury Hotel in London
#34 Family Hotel in London
#40 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Grand London Lancaster Gate 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington
Park Grand London Lancaster Gate England

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