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“A REAL GEM” 5 of 5 stars
Review of Park Grand London Lancaster Gate

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Park Grand London Lancaster Gate
4.0 of 5 Hotel   |   14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)   |  
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Ranked #30 of 1,049 Hotels in London
Jerusalem, Israel
Top Contributor
112 reviews 112 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
“A REAL GEM”
5 of 5 stars Reviewed 2 days ago NEW

What a gem of a hotel!! From the minute you check in until the minute you check out each member of the staff treats you as if you were honored guests in their own homes. You are greeted with a warm welcome, a refreshing drink and, after checking in to your room, a phone call from reception to see that all is okay. In addition they are helpful with directions, restaurants, really everything.
The hotel itself is spotless and beautifully decorated and the rooms have a small refrigerator, microwave, hot water for tea and coffee. Some of the rooms are quite small, but who comes to London to stay in your room all day.
The hotel is in a great location , close to Paddington Station and the Lancaster Gate Tube stop. This makes getting from the airport to the hotel very easy. There are many restaurants within a few blocks as well as a small market open 24 hours. The street is also quite lovely.
We will look no further than this hotel on our next visit to London .
Thanks to all of you at Park Grand for making our stay so enjoyable.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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452 reviews from our community

Traveler rating
    330
    115
    7
    0
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56
224
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

After staying at the Grand Park Lancaster Gate for two consecutive weeks, I am extremely pleased with the service, the accomodation and most of all, with the great professionalism and incomparable kindness of the staff, whose dedication and personal attention make you feel right at home. Definitely an experience to repeat and recommend. Miguel R

Stayed April 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Without boring you with the details, it had been a day from hell flying in from Madrid, training to Paddington from Heathrow, a short taxi with a sourpuss driver to our original hotel to find that our room was underwater due to a busted pipe and a short walk with the bellmen to a sister hotel down the block all on my wife's birthday (one with a "0" at the end. I was greeted by a beautiful young woman named Teresa who took me aside to whisper that there would be a few minutes delay while they were making the last preparations for the birthday. Apparently my last minutes emails from Spain had reached my relative in London to notify the hotel (where the room was flooded) who passed on to their sister hotel who arranged for my flowers as well as the special effects including towels folded into swans with rose petals and complimentary everything that is usually pay as you go and complimentary birthday cake and split of wine. Needless to say the birthday girl was swept off her feet and felt several years younger than the calendar said.
It was a hard act to follow but they maintained a strong "4" throughout our stay. We also got help from the bellman on the tube, walking directions to the train station, and a taxi to the Globe Theatre.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Peterborough, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I came across this hotel when I was searching for a one night stay as we were going to The Royal Albert Hall.
On arrival we thought we had struck gold.We were given a welcome drink at reception.All the team were so helpful and attentive .Our club room with all the extras was excellent and such a reasonable rate with breakfast.
Very convenient for the tube station.
A very good choice and highly recommended.

  • Stayed April 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Javea, Spain
1 review
5 of 5 stars Reviewed 4 days ago NEW

On arrival at the hotel we were met with a smile and hot towels - a great start. As we were early and our room wasn't quite ready we were give a fruit drink while waiting in the lounge where Teresa gave us a map and an explanation of local attractions. Within a few minutes we were taken to our Club Room where there was a bottle of wine, fruit and water waiting for us as well as tea making facilities. The room was very spacious with plenty of room to walk around, a decent bathroom and a security box, ironing board and iron in the wardrobe. Within a few minutes we had a call to ensure everything was satisfactory. The room was very clean and kept that way throughout our stay. Every time we either went out or came in, we got a cheery greeting.
Breakfast was excellent with a range of fruit, cooked items, breads and pastries along with hot drinks, juices and toast ordered with the very friendly waiting staff. The club room includes access to a lounge where free refreshments are available during the late afternoon, but we did not have the opportunity to try this.
There were a number of underground stations within easy walking distance covering three or four different lines as well as Paddington mainline routes, which makes getting round London very easy. It was lovely to be able to have a wander through nearby Hyde Park before breakfast.
As our flight home was late, we were able to leave our luggage securely during the day and given space to pack our last minute purchases before heading back to the station.
I can't recommend this hotel highly enough, even at the risk of it being fully booked next time we want to go - and the next time we need a hotel in London, it will definitely be this one.

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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Devon, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Central location of hotel, a few minutes walk from train & tube stations.
Fantastic, attentive staff who went out of their way to ensure we had a perfect stay.
Great attention to detail in every aspect of the hotel.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto, Portugal
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great location, 5 minutes walk from Lancaster Gate tube station, in a calm area that is close to many restaurants. Excellent staff, professional and friendly, with one of the best price/quality relationships in London.

Room Tip: Second floor rooms
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  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review, 2 days ago
Dear Hugo,

Your positive review about your stay with us is truly a reward to our constant attention and efforts in providing an enjoyable stay to our guests.

Your praising comments are very much appreciated. It is great to know that for you it is a good value for the money and that you liked the location and staff. We are fortunate to have such good location and staff.

Looking forward to welcome you and your colleagues on your next business trip!

Best regards,
Vinayak Girgune
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand London Lancaster Gate

Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#15 Business Hotel in London
#27 Luxury Hotel in London
#32 Romantic Hotel in London
#42 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Lancaster Gate 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington
Park Grand London Lancaster Gate England

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