Myself and 6 year old daughter stayed here during a quick visit to London. We were met at reception by hot towels and a glass of orange juice which was very welcome even after our short journey. The reception staff were friendly and helpful and within minutes we were checked in and on our way to our room.
I was disappointed to find that we had been allocated a double bed even though my booking clearly indicated one adult and one child were staying. I requested to be moved to a room with two single beds only to be informed by the booking department via the reception staff that I would be required to pay an additional £20 to be allowed to move.
the rooms although small are clean and very modern with a great shower and facilities such as kettles and a good size fridge. The bed was extremely comfortable which would have provided a great nights sleep had it not been for the inconsiderate guests that moved into the room above at twenty past two in the morning and then proceeded to stomp and bang about for the next hour and a half. This was a complete contrast to the ambient noise that could be heard from outside the hotel which was minimal.
Breakfast was a hot and continental buffet which was fresh when we arrived at nine o'clock. Again the staff were friendly and took the time out to talk to guests to ensure that all their needs were catered for.
Conclusion being that the staff are he friendliest and most professional that I have had the pleasure to deal with. On a negative was my unfortunate neighbours and the disappointing conduct of the bookings department. would definitely recommend a visit!
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- Also Known As:
- Hyde Park Premier London Paddington Hotel London
- Hyde Park Premier Hotel London
- Shaftesbury Paddington
- Park Grand London Lancaster Gate England