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“Fine hotel” 5 of 5 stars
Review of Park Grand London Lancaster Gate

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Park Grand London Lancaster Gate
4.0 of 5 Hotel   |   14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington) (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #238 of 1,073 hotels in London
Horning, Denmark
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Fine hotel”
5 of 5 stars Reviewed 2 days ago NEW

We had booked at best Western but got a room here instead and was happy to see the standard was higher than best Western. Very nice staff and helpful.
Very good room, though a bit noise from the other rooms.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, yesterday
Dear Christian K,

Thank you for taking time and sharing your lovely feedback with us.

We are glad to know that you service standard better that the Best Western which has highly motivated us.

We at the Park Grand London Lancaster Gate ensure that we deliver a superior service to all our guest and I am glad that you enjoyed the hospitality from our team.

Looking forward to welcome you once again in the near future.

Regards,

Valent Fernandes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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17 people have reviewed this hotel

Traveler rating
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    7
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2
5
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7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Sheffield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

After a long and very hot day walking round London the hotel was an absolute sanctuary! the fresh orange and cold towel to freshen up with was just lovely in the heat. The room was on the small side had there been two of us but perfect for one and clean, tidy and well supplied. The bed so comfortable i overslept for my first meeting next day! Breakfast was very good value for £7.50 too. I wouldn't hesitate to book again.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We really loved our stay at this hotel. The room was recently renovated and was immaculate. The rest of the hotel was very hip, clean and modern. We did not visit the cafe area, but there is some really good curry in the neighborhood!!! This hiotel is walking distance to Paddington station and to Hyde Park, Notting Hill and other great areas.

I would definitely stay here again if given the chance.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, yesterday
Dear notmrg,

Thank you for you lovely comment.

We are glad to know that you enjoyed your stay and found our hotel clean and modern.

We look forward to welcome you back once again.

Please let us if we can make any arrangement for you upon your future visit.

Regards,

Valent Fernandes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bishops Stortford, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel recently for 4 nights recently. We were very impressed. Upon arrival we were greeted with hand towels and a glass of orange juice. This was a lovely touch. The staff are extremely helpful, pleasant and hardworking. The hotel is clean and really well presented, The rooms are done out well and although they are not huge they are fully equipped. It is short walk to Paddington and the tube station and for this reason it is a great location We would definitely stay here again!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, yesterday
Dear Lucy E,

Thank you for taking your precious time and sharing your valuable feedback with us. We are all delighted to know that you enjoyed your stay with us.

I am happy to say that our friendly and helpful team and extra touches upon the check-in make every guest feel special.

We at the Park Grand London Lancaster Gate ensure that each and every guest that stay with us returns back to enjoy the comfort and hospitality.

We look forward to welcome you back once again very soon.

Regards,

Valent Fernandes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Highly recommend it stayed there for four nights and had a good experience it was totally worth the price , room was clean and tidy , really friendly staff Especially sarah and zain, would definatelyy go and stay there again

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, 3 days ago
Dear Sanj091,

Thank you for sharing a lovely feedback about your recent stay at the Park Grand London Lancaster Gate. We are happy to know that your stay with us was comfortable and hospitable in every aspect.

Let me assure you that we at the Park Grand London Lancaster Gate, believe in providing a comfortable and satisfactory stay to all our esteemed guests.

I have shared you feedback with Sarah and Zain which has made them feel even more special.

We hope to see you soon in the near future.

Regards,

Valent Fernandes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Heart & Soul First Class Service with a Smile *!* My sister & I, together with her 2 two children (one grown-up & the other teenaged) stayed at the Park Grand during the 1st week of June 2014. I can’t recommend our stay enough. Especially the Staff, without exception are Very Friendly, Helpful & Courteous. They definitely know their job, looking after every guest with a very genuine interest. They anticipated all our needs & comfort of stay, older guests & youngsters alike. They helped us plan our days in London & with their help & advice, we booked for the best of Tours & managed to pack as much in as we possibly could, comfortably during our time there. The Hotel Location is wonderful, just a walk down to Hyde Park & less than 10 mins to Lancaster Gate Tube Station, giving excellent connections anywhere. Our rooms were always Clean & Comfortable, we were eternally grateful for the replenished supply of water & fruits; a good variety for Hot & Cold Breakfast in the morning was much appreciated too. In short, I would not hesitate to recommend you consider staying at the Park Grand Lancaster Gate on Your next trip to London, we certainly would … ENJOY *!*

Room Tip: I would recommend that you speak to the staff & let them know about any particular requirements...
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, 3 days ago
Dear MalaNair,

Thank you for your lovely feedback about your recent stay at the Park Grand London Lancaster Gate.

We are happy to know that wave exceeded your expectations with our hospitality and services

We at the Park Grand London Lancaster Gate strive to ensure that each and every guest leaves with a smile from here.

We look forward to welcoming you once again and enchant your stay.

Regards,

Valent Fernandes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cookstown
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had booked to stay in another hotel but because of maintenance we were moved to this hotel to one of their cabin rooms. The staff were very professional, helpful, pleasant and polite. The room was clean and comfortable with loads of toiletries. We only had breakfast in the mornings and again this was excellent. Will use this hotel when staying in London again.

Room Tip: Our room no 018 was very quiet on the ground floor.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review, 1 week ago
Dear CookstownMum,

Thank you for staying at the Park Grand London Lancaster Gate.

Thank you for sharing such a wonderful feedback. We are glad to know that you enjoyed your stay with us and that we have exceeded your expectations. I have shared your feedback with my colleagues and they are all into the seventh heaven.

We look forward to welcome you once again at the Park Grand London Lancaster Gate.

Kind regards,

Valent Fernandes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Grand London Lancaster Gate

Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#168 Luxury Hotel in London
#249 Business Hotel in London
#333 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Grand London Lancaster Gate 4*
Reservation Options:
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Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington
Park Grand London Lancaster Gate England

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