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Hyde Park Premier London Paddington: Traveler Reviews

4.0 of 5
14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Bayswater / Notting Hill / Lancaster Gate )
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Hyde Park Premier London Paddington
Ranked #768 of 1,081 hotels in London
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297 reviews from our community

Traveler rating
    73
    87
    49
    38
    50
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Families
22
 
Couples
122
 
Solo
24
 
Business
51
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Bristol - UK
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“Pleasant Stay”
3 of 5 stars Reviewed November 19, 2012

Stayed here for 2 nights whilst on a short break to London. Double room we were given was VERY SMALL, could only just walk around the bed. Comfortable beds, very clean in the bedroom and bathroom. Limited choice for breakfast but did include all items for cooked english breakfast as well as choice of 3 cereals, fruit and some ham and cheese. Food was nice and hot and we enjoyed the breakfasts. Small-ish dining room so pick your times carefully. Had to wait about 10 mins when we checked in but other than that the hotel was fine. No bar but you are able to use the sister hotel round the corner if you want to. All staff we encountered were polite and friendly. Hotel is in a good location , 10 mins walk to Paddington Station. Would stay here again.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask SmartieBristol about Hyde Park Premier London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurdeep S, Manager at Hyde Park Premier London Paddington, responded to this review
November 28, 2012
Dear Guest,

Thank you for choosing to stay at Hyde Park Premier London Paddington.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at 02072985000.

Again, thanks for taking the time and have a great day!

Sincerely,

Gurdeep Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmarthen, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“lovely hotel”
4 of 5 stars Reviewed November 14, 2012

I stayed here for one night. I found the room very comfortable and clean. Plenty of clean towels and toiletries. Microwave, kettle and flat screen tv. The central location for my business trip was ideal and was easy to walk to from the station. Staff were helpful and friendly. Lovely buffet breakfast was included in the price. I stayed in room 207 which was peaceful and pleasant.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask melanyjane about Hyde Park Premier London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurdeep S, Manager at Hyde Park Premier London Paddington, responded to this review
November 28, 2012
Dear Guest,

Thank you for choosing to stay at Hyde Park Premier London Paddington.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at 02072985000.

Again, thanks for taking the time and have a great day!

Sincerely,

Gurdeep Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Small rooms, pleasant stay.”
4 of 5 stars Reviewed November 13, 2012

Stayed at this hotel when attending an awards dinner. Rooms are neat - but with all amenieties, very comfortable beds and lovely white linen sheets. Good powerful shower, nice towels and toiletries. Staff very nice, young lady on reception was very friendly and proficient. Would stay again, good location, 5 mins walk from Paddington. Rooms were quiet even though I had the window open.

Room Tip: My room was nice and quiet but wasn't at the front of the hotel
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Louise W about Hyde Park Premier London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurdeep S, Manager at Hyde Park Premier London Paddington, responded to this review
November 28, 2012
Dear Guest,

Thank you for choosing to stay at Hyde Park Premier London Paddington.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at 02072985000.

Again, thanks for taking the time and have a great day!

Sincerely,

Gurdeep Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Very unprofessional, never again”
1 of 5 stars Reviewed November 7, 2012

I stayed at this hotel in May for one night. Although I had already paid for the room in full when I booked the room online via Hotwire, upon check-in the hotel staff insisted that I pay for the room again when I checked in, despite my having the print-up confirming my payment in full. Since I'd have nowhere to sleep if I did not comply, I paid a second time at a rate that was even higher than the one I'd originally paid for the room.

From the next morning, I immediately tried to get the hotel management to rectify their mistake. Hotel mgmt ignored my repeated phone calls, emails and attempts at contact. Eventually I had to use a solicitor to force the hotel to refund my double-charge, and VISA had to force a charge-back from the hotel. It has taken 5 months for me to get my money back (that's over 4 months of the hotel ignoring the issue, and 2 weeks for solicitors and Visa to resolve the hotel's mistake).

This is completely unacceptable behaviour from a so-called professional business, and the long delays in resolving their mistake and their attitude whilst doing so shows what customer service, customer experience and customer comfort really mean to this hotel - nothing.

I would strongly advise against anyone staying at this hotel. I will certainly never stay here again.

  • Stayed May 2012, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Wants_It_All about Hyde Park Premier London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurdeep S, Manager at Hyde Park Premier London Paddington, responded to this review
November 18, 2012
Dear Guest,

Thank you for choosing the Hyde Park Premier London Paddington for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely & profusely apologise for the inconvenience caused to you during the stay.

It would be highly appreciated if you could contact me on hpp@londonpremierhotels.com as per your earliest convenience.

Once again, kindly accept our sincere apologies & Kindly provide me your booking details in order to investigate the matter in depth.

Thank you very much & looking forward to your positive response as per your earliest convenience.

Kind Regards

Gurdeep Singh
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Cardiff, United Kingdom
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“Reasonable for the area”
3 of 5 stars Reviewed November 3, 2012 via mobile

This grading is based on a Club Room. We were sent here from the group's sister hotel. Not a good start especially when we had to tramp around in the rain and dark and check in twice.

However the room allocated was well decorated with a comfortable double bed. For single use it was more than enough and well appointed with a big flat screen with Freeview, ironing board, hair dryer and a modern though smal shower room. There were complimentary soaps, shower gel etc as well as a toothbrush kit and sewing kit. Probably everything you might expect of a 4 star room. In room tea and coffee and biscuits and a basket of fruit and a bottle of wine plus a minibar. Air con plus a heater with reasonably simple electronic controls. Soundproofing between rooms was not perfect but I got a good night'sleep.

Breakfast room was on ground floor and there was a reasonable choice of hot and cold items including pastries, yoghurt, toast, jams, cold meats and hot items including sausage, bacon and scrambled egg. Free newspapers. Service was quick and used items cleared promptly by helpful staff.

Hotel is only a five minute walk from Paddington. Plenty of restaurants in the area for dinner. We tried Tukdin, a Malaysian. No frills interior but with what appeared to be a lot of Malaysians eating there which is always a good sign. Two courses a soft drink and tea (no alcohol on menu) was £15 including tip. Great value for London.

Overall the hotel was ok. I just wished they hadn't messed us around by redirecting us from the hotel we'd originally booked.

Stayed October 2012, traveled on business
Was this review helpful? Yes
See 8 more reviews by adrianhobson for London
Ask adrianhobson about Hyde Park Premier London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurdeep S, Manager at Hyde Park Premier London Paddington, responded to this review
November 18, 2012
Dear Guest,

Thank you for choosing the Hyde Park Premier London Paddington for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely & profusely apologise for the inconvenience caused to you during the stay.

It would be highly appreciated if you could contact me on hpp@londonpremierhotels.com as per your earliest convenience.

Once again, kindly accept our sincere apologies & Kindly provide me your booking details in order to investigate the matter in depth.

Thank you very much & looking forward to your positive response as per your earliest convenience.

Kind Regards

Gurdeep Singh
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hyde Park Premier London Paddington

Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier London Paddington Hotel
Hyde Park Premier Hotel London
Shaftesbury Paddington
Hyde Park Premier London Paddington England
Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England
Phone Number:
Region: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar/Lounge Business Center Room Service Shuttle Bus service
Hotel Style:
#314 Luxury Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
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