Stayed at this hotel when attending an awards dinner. Rooms are neat - but with all amenieties, very comfortable beds and lovely white linen sheets. Good powerful shower, nice towels and toiletries. Staff very nice, young lady on reception was very friendly and proficient. Would stay again, good location, 5 mins walk from Paddington. Rooms were quiet even though I had the window open.

I stayed at this hotel in May for one night. Although I had already paid for the room in full when I booked the room online via Hotwire, upon check-in the hotel staff insisted that I pay for the room again when I checked in, despite my having the print-up confirming my payment in full. Since I'd have nowhere to sleep if I did not comply, I paid a second time at a rate that was even higher than the one I'd originally paid for the room.

From the next morning, I immediately tried to get the hotel management to rectify their mistake. Hotel mgmt ignored my repeated phone calls, emails and attempts at contact. Eventually I had to use a solicitor to force the hotel to refund my double-charge, and VISA had to force a charge-back from the hotel. It has taken 5 months for me to get my money back (that's over 4 months of the hotel ignoring the issue, and 2 weeks for solicitors and Visa to resolve the hotel's mistake).

This is completely unacceptable behaviour from a so-called professional business, and the long delays in resolving their mistake and their attitude whilst doing so shows what customer service, customer experience and customer comfort really mean to this hotel - nothing.

I would strongly advise against anyone staying at this hotel. I will certainly never stay here again.

This grading is based on a Club Room. We were sent here from the group's sister hotel. Not a good start especially when we had to tramp around in the rain and dark and check in twice.

However the room allocated was well decorated with a comfortable double bed. For single use it was more than enough and well appointed with a big flat screen with Freeview, ironing board, hair dryer and a modern though smal shower room. There were complimentary soaps, shower gel etc as well as a toothbrush kit and sewing kit. Probably everything you might expect of a 4 star room. In room tea and coffee and biscuits and a basket of fruit and a bottle of wine plus a minibar. Air con plus a heater with reasonably simple electronic controls. Soundproofing between rooms was not perfect but I got a good night'sleep.

Breakfast room was on ground floor and there was a reasonable choice of hot and cold items including pastries, yoghurt, toast, jams, cold meats and hot items including sausage, bacon and scrambled egg. Free newspapers. Service was quick and used items cleared promptly by helpful staff.

Hotel is only a five minute walk from Paddington. Plenty of restaurants in the area for dinner. We tried Tukdin, a Malaysian. No frills interior but with what appeared to be a lot of Malaysians eating there which is always a good sign. Two courses a soft drink and tea (no alcohol on menu) was £15 including tip. Great value for London.

Overall the hotel was ok. I just wished they hadn't messed us around by redirecting us from the hotel we'd originally booked.

We stayed here for 2 nights for a London get away in early September. Let me start of with the good points...The hotel is well located with only a coupld of tube stops away from centeral london, a short walk from lancaster gate tube station itself, and with an assortments of cafes and restaurants on its doorstep. The hotel decor is modern and clean, and the staff were friendly.Now for the not so good..As stated above we stayed in early September, during a moderately warm period, by no means hot, but warm. On check in we were given our room key and shown down to our room which was on basement level. On entering the room it was stifling! but we thought hey ho we'll just turn the aircon on (which the hotel is advertised as having). However the aircon was nonfunctional and all they had provided instead was a tiny desk fan. We contacted reception who said to just use the fan available and open a window. We were in a basement room where the window didnt open :/. We though we'd go out, as the room was too hot to cope with, leave the fan on for a bit and return later. No luck, the fan just pushed the hot air around and made sleeping impossible. Being a basement room, although decorated to a high standard, the room was still dingy with poor lighting both artifically andf naturally. The water temperature of the shower fluctuated from searing hot to freezing cold.I'm not usually a fussy traveler but both me and my brother came away from this hotel with fluey like symptoms and felt rough for days after. Which we're guessing was a combination of no sleep and having dust blown in our faces whilt trying to sleep by the awfull little fan!Overall, really disappointed and woudnt stay again