I had read good and bad reviews about this hotel. We has got a fairly good rate by booking on the hotel groups website and also became a member of a members club for the group. The hotel is about a ten minute walk from Paddington Station. On arrival we were told that we had been upgraded to a club room and a porter showed us to the room but did not carry the our bag? The room was nice with bottled water and biscuits plus three carnations in a vase. There was a nice TV on the wall and it was clean and comfortable. However with fi is advertised at the hotel free but it turns out that it was only available in reception. We headed out to a show and came back for what should have been a comfortable nights sleep. Apart from a few doors banging in the corridor it appeared to be a quiet night. Because of the design of the hotel the bathroom backed on to each room so you could hear everything going on in them. Our neighbours came in at midnight and then had a shower and then another shower and another shower... we eventually called reception at around 2.45 am as it was like trying to get to sleep in Niagra Falls. They also kept turning the taps on and off all the time. The noise did stop after this but started again at 7am. We told reception in the morning who offered to move us to a standard room?
Breakfast was okay and the staff were helpful although some items were cold but it was part of our rate. The second night was not as bad as the first although they did go on until 2am and checked out the next day. The final night we had normal people in the next room who used the bathroom at normal times in a normal way.


All in all this could be a good hotel if more attention to minor details was made and sound proofing was installed. The location is good and the staff are helpful....

Amusingly the room had a double bed from wall to wall, with you having to climb over the bed to get to the wardrobe, window or desk. Amusing that is unless you are infirm, disabled or there is a fire!

The situation of the Hotel is quite good, and quite.
All is ok except the measures of the rooms, are very small but the distribution is very clever, I mean the space are just for using, no more space free...
The breackfast it's correct, good quality of food, but don't expect to get a lot of choices.

I was very disapointed with the room I stayed in at this hotel. I believe it was made with tiny and skinny people in mind.

The room was fairly clean, furnished with a double bed which took most of the room, a table and a safe.

It was hardly possible to move to the other side of the bed as the table stands at the foot of the bed. Tea and coffee making facilities are available in the room, and you are provided with exactly two teabags and if I am not mistaken the same amount of granulated coffee and two bottles of still water.

The bathroom was clean, the shower cubicle is the tiniest shower cubicle I have seen so far in a hotel room. It is not possible to have a shower without bumping your elbows every time you move. Although I requested a quiet room as my partner was due toattend the nearby hospital in the morning, we were actually given a room that was confirmed by staff on leaving the hotel in the morning that this room is known to be noisy!

On the hotel literature available in the room it is written that bathrobes and slippers are complimentary but have to be requested. When I requested the bathrobes however we were told that as we had not booked a club room we would not be able to get the bathrobes.

We did not have breakfast at the hotel as we were leaving before 7am.

The hotel is located about 15 minutes walk from Paddington station. There are some nearby cafes and restaurant and a convenience store.

I will not be staying at this hotel again.