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“Consistently good service” 4 of 5 stars
Review of The Ampersand Hotel

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The Ampersand Hotel
5.0 of 5 Hotel   |   10 Harrington Road, London SW7 3ER, England (South Kensington)   |  
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Hotel amenities
Ranked #31 of 1,063 Hotels in London
Certificate of Excellence 2014
Brighton, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Consistently good service”
4 of 5 stars Reviewed August 29, 2014

This is the 6th visit this year, and I always come back with a new set of relatives or friends. Front desk staff very good and the rooms are so lovely and quiet. The best feature is free wifi and free water, juice and milk in the mini bar. Such a nice touch!
Great location and easy to get around, with nice shops museums and restaurants.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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1,583 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
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Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 29, 2014

Cheap by London standards the rooms at the Ampersand are modern and the staff very helpful. It is near the underground in South Kensington. A great location. Our room was stuffy as air/con was not working properly, but we were given an excellent complimentary breakfast.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Melbourne, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 28, 2014

My wife and I booked a Deluxe room as it was described as "Space to relax." We were initially offered a wheelchair access room on the ground floor, which was reasonably spacious, but there was a tiny robe and few draws. No sooner than we had unpacked we became conscious of the constant rumble of trains from the tube below and it was clear that sleep would be difficult, so requested a change of room. The staff were very obliging and offered a 2nd floor room, which was very cramped and we certainly did not have the “space to relax” one would expect in a Deluxe room. I questioned whether it was indeed a Deluxe room and was assured that this room was the same as all the Deluxe rooms in the hotel with the exception of the wheelchair access room on the ground floor. The robe was even smaller and there were no draws. The bathroom was tiny. We reluctantly accepted it as there was no other choice and, although we could still hear the underground, it was tolerable.

We had been travelling for several weeks on holidays and had several large pieces of luggage. As there was nowhere to put anything, we had to live out of our suitcases constantly falling over them and each other. We are seasoned travellers and are aware that hotel rooms in some European countries can be quite small, so always opt for “deluxe” category of room to gain adequate space. The room we were offered at the Ampersand was completely misrepresented as deluxe and totally unsuitable for holiday travellers with anything other than very limited luggage and little requirement for wardrobe space or draws.

I also mention that Internet access was offered as a free service. However, it was highly intermittent with regular drop-outs. I reported this to reception and they promptly sent someone to look at the problem. He agreed that there was a problem, so the system was rebooted to no effect. At this point, I gave up and decided that I was here to enjoy myself rather than endlessly persevering with their faulty Wi-Fi internet access.

Finally, I should mention that the hotel staff were very helpful and obliging. However, I couldn't possibly recommend this hotel based on our experience.

Room Tip: Don't stay on the ground floor as the constant rumble of the tube trains will keep you awake.
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  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
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Charlottesville, Virginia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 28, 2014

This was a very stylish hotel, but not very practical. The kettle was in the small wardrobe and couldn't be used while also hanging clothing. The bathroom door wouldn't open all the way. There didn't seem to be a way to turn down (or off) the heated bathroom floors which were too hot for our tastes. The room was small for the price, even by London standards; it made opening our two suitcases very difficult while still being able to walk past the bed. While it didn't bother us, the Tube runs nearby and causes a near constant rumble and rattle of the room.

While I'm glad we stayed closer to Heathrow on our departure day than downtown London, I would otherwise probably not return to this hotel simply because of the above-listed ill-considered design choices.

Room Tip: I assume that the higher floors will have less Tube noise than the 2nd floor where we stayed, but I...
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Istanbul
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 27, 2014

Excellent location, nice decoration, great staff but very expensive comparison to same class hotels.Rooms are small and they are not perfectly organized, it was hard to find a mirror for make up or to find a place for ironing.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
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Alton, United Kingdom
Top Contributor
90 reviews 90 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 27, 2014

Super venue near the tube and ideal for business meetings - very smart and quiet. Lunch was very generous with the most amazing sea bream, saffron risotto and super tomato salad (the tomatoes were really ripe and tasty). Great food and good service.

Stayed August 2014, traveled on business
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1 review
4 of 5 stars Reviewed August 27, 2014

Excellent location in South Kensington and good tips from the hotel personnel for evening restaurants and other locations. I recommend this hotel to short weekend trips or even loger stay in London.

Breakfast should be inclueded to the SLH rate!!!


  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ampersand Hotel

Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Family Hotel in London
#24 Romantic Hotel in London
#27 Luxury Hotel in London
#29 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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Also Known As:
The Ampersand Hotel London, England

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