My husband and I checked in yesterday. We picked this hotel because we wanted somewhere special for his birthday trip. I won't repeat what other reviewers have said.
Room wasn't ready even though we arrived after the check-in time. Front desk showed us to the cafe for a coffee while we waited. The guy Alberto who took care of our bags and later took us to our room was very pleasant and helpful. He later brought up a small box of sweets and a card with birthday wishes. However, the lady who checked us in I found to be a bit curt. Perhaps this is part of the culture, or perhaps I shouldn't compare it to the Osaka Ritz Carlton since the Japanese are well known for their warm hospitality and willingness to go all out. I'd asked her for a running map (I'd read that the hotel provides guests with a running map upon request) - the lady curtly said they don't have one, the park is a short walk away and that I could run as much as I want there. She then literally handed me a brochure which opened up into a massive london map without so much as pointing to me where the location of the hotel and the way to the park. I gave up after a few minutes and threw it away and decided google map would be a better bet. That was disappointing.
We'd booked a deluxe studio. We didn't get an upgrade like other couples who were celebrating something special did. But that's ok because we did pay for a deluxe studio. We had however hoped for a higher floor room for a bit of the Mary Poppins view the hotel boasts of on their website. Our room is in front so it is a little noisy and other reviewers are right about the sound of the tube and plumbing noises. But we're not too bothered by either with the curtains drawn.
Otherwise, the room and bathroom are wonderful. Bed and pillows are softer than what we like but are incredibly comfortable. The room is like what all other reviewers say and is larger than what the photos show. The lights are a little odd but didn't annoy me like they did other patrons. There's a tv in the tub which is great. The toiletries are smell wonderful. A lot of thought has gone into the design of the room. There's ample storage space and plug points. We were pleasantly surprised to find the little book shelf with books which was only visible if one sat on the arm chair at the corner of the room.
Gym is small but adequate. Each of the four machine has a working screen which provides tv, radio, games and web access. There're free weights and some sort of a weights machine. Water and towels are provided too.
Location is perfect with lots of wonderful restaurants and cafes nearby and is so near the tube.
I'd not hesitate to stay again in the future.