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“Special” 5 of 5 stars
Review of The Ampersand Hotel

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The Ampersand Hotel
5.0 of 5 Hotel   |   10 Harrington Road, London SW7 3ER, England (Knightsbridge / South Kensington)   |  
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Hotel amenities
Special Price
10% off room rate
Ranked #24 of 1,054 Hotels in London
Kalkan, Turkey
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“Special”
5 of 5 stars Reviewed November 6, 2013

I booked The Ampersand through Mr and Mrs Smith and secured a great rate with 2 glasses of complimentary champagne thrown in. It was a special occasion as it was to celebrate my husband's birthday. From the moment we arrived, we were looked after exceptionally well. All the staff are friendly and extremely helpful. The hotel knew about the birthday celebration as I had mentioned it at the time of booking and on arrival we discovered that we had been upgraded to a suite on the 5th floor. This was a real treat......the suite was tastefully furnished with a little kitchenette with its own Nespresso machine, microwave and fridge. All the soft drinks in the mini bar were complimentary and it made a nice change to have proper milk in the mini bar for teas and coffees. The Ampersand really know how to spoil their guests and ensure you leave feeling that your stay, for whatever reason, was good value for money and not a complete rip off. In our case, we left feeling relaxed and refreshed ! The Hotel is perfectly located near South Ken tube and is very central for Knightsbridge (15 min walk) or by tube to the Kings Road / High Street Ken. We would definitely recommend it and will most certainly return in the future.

Room Tip: We stayed on the 5th floor and there was minimal traffic noise and no noise at all from other guests...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, November 7, 2013
Thank you for your great review. We are thrilled we were able to make your husband's birthday treat such a special occasion. We try our best to look after all of our guests so it is rewarding for all of us to receive such a glowing review.

I look forward to welcoming you back to The Ampersand soon.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,238 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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bayern
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2013

The perfect place to stay. Outstanding service, staff, beautifully modern + stylish rooms, incredibly creative and whimsical design all over. Amazing little touches like the free mini bar. Spotlessly clean, too.
Great downstairs'salon', the Drawing Rooms, as the heart of the hotel provides an oasis for guests at any time of the day, be it for tea or cocktails or simply for having a quiet read.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, November 7, 2013
Thank you for your wonderful comments. It is always a pleasure to share such lovely comments with the team who try their best to ensure your entire stay is a fantastic experience.
We all look forward to seeing you again in the future.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penzance, United Kingdom
1 review
5 of 5 stars Reviewed November 5, 2013

We stayed for two nights, the hotel had a relaxed atmosphere and was stylishly furnished. The bedroom was a little small for a superior double and was too warm. We booked a high floor as the feedback on Tripadvisor mentioned the tube noise, this solution worked well. Easy walking distances to lots of attractions such as the museums and good value for such a central location.

Room Tip: If you like a quiet room go for a high floor.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, November 7, 2013
Thank you for your great review. I am pleased you had a great stay with us and I very much look forward to welcoming you back to The Ampersand in the future.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 5, 2013

Was specifically looking for a hotel which could accommodate three of us (inc our 10 year old daughter). We saw the good reviews and as the hotel had a 3 nights for 2 offer, this seemed a good deal for us. Many hotels were charging more as most required us to book bigger rooms and many nice hotels were charging well over £300 a night. We had a choice of deluxe studio or 1 bed suite and opted to pay slightly more for the suite. This mean up daughter would have a little privacy whilst being with us.

We booked our 3 night stay in Oct half term which was a busy time to travel and prob prices were higher.

As we exited from the underground we immediately saw the hotel which was just down road. We were there in about 2 mins and were greeted by a man on the door who asked if we needed help, we didn't. He showed us to reception where we greeted by a friendly receptionist. After a quick check-in the concierge man told us he'd take us to our room which was on floor 4. We entered and he talked us through the light system and all the facilities of the room. We were immediately wowed by everything. We had 2 rooms separated by a small corridor. My daughter had a pull out sofa bed in what was the lounge and we had a room with balcony and fill length windows which made the room lovely and bright. There was also a kitchenette which featured a microwave, nespresso machine, toaster, kettle and lots of glasses cutlery and plates. There was also a fridge which contained drinks. We were told we could help ourselves to soft drinks for free.

The bathroom was lovely and modern and had a heated floor plus selection of toiletries and little extras. There were also 2 small wardrobes and a safe. Our bed was extremely comfy as we're the lovely pillows.

We loved having the balcony as we could go out and look out onto the street - would be great in summer. We noticed not many rooms had balconies though so I guess they just come with the suites or maybe a handful of rooms.

All in all we had an absolutely fantastic stay. We were always greeted by the friendly staff. Our room was made up every day and fully replenished with new coffee, tea and soft drinks. I didn't like the earl grey and other teas on offer but left a message for housekeeping and that day got a good supply of English breakfast teas.

Also they bought up a box of biscuit treats for my husband as it was his birthday. We had only told them as they asked and this was a lovely surprise.

The hotel always seemed quiet and we never heard other guests. The only issue was the road was quite noisy as the buses and taxis used it a lot and tended to hoot their horns a lot. However the soundproofing was quite good and this didnt affect us too much. Also we could hear the sound of the tubes and occasionally feel a slight vibration but again nothing that affected our sleep as they stopped around midnight I think.

For breakfast we tended to walk to the choice of lovely bakeries and bought food back to our room to eat in our lounge area where we had a table and chairs to sit at. There was also a lovely cafe down the road but this always seemed very busy.

Location was great, very near tube and a short walk to natural history museum and other museums.

So would I go back. Yes if we got another deal and if we could stay in a suite again as we had plenty of space. Also we might consider asking for a room on the back as this would eliminate any noises from outside.

We loved this hotel as it was modern and clean and bright. You are always going to get noise in the centre of London so I don't think we could find anything better for the price paid for the three of us.

Room Tip: Opt for a suite if you want a separate living area or if you have kids with you. Also ask for a back...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, November 7, 2013
Thank you for your wonderful review. The team and I are delighted you and your family had such a great stay. I am pleased we were able to give your husband a birthday treat. All of the suites in the hotel have a balcony where you can enjoy the view over the roof tops of South Kensington.
I look forward to welcoming you and your family back in the future.

Kind regards
Roberto
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england
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 1, 2013 via mobile

We stayed for two nights whilst attending the Blues Fest at The Albert Hall - hotel is in a great location for TAH and PJ's is a good spot for dinner and within walking distance. Others have mentioned Muriel's for breakfast, our experience wasn't good - food cold on cold plates and drinks very slow, breakfast in the hotel was lovely and sensibly priced, albeit a bit chaotic! Hotel decor is stunning and staff brilliant, all helpful, friendly and genuinely keen to make sure you're having a good time. Rooms have hi-tech gadgets which were a bit challenging, but that was probably just me. Decent coffee and complimentary soft drinks in the mini bar an added bonus.

I'd have given this hotel 5stars, but our room faced the road and there was quite a bit of traffic noise, we could also hear the person above us walking around their room.....if that isn't going to bother you, then go you'll love it.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, November 7, 2013
Thank you for lovely comments about your recent stay. We are indeed very lucky to be located in such a great neighbourhood and so close to so many attractions. I am pleased you enjoyed the great service provided by the team and they are always thrilled to receive such positive feedback.
I look forward to personally welcoming you back to The Ampersand.

Kind regards
Roberto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 1, 2013

My first visit to London, and I was left with wonderful impresion wanting to go back again and again. And The Ampersand was the right choice for me, in terms of location. I took the regular train from Heathrow Airport to South Kensington Station, and from the exit I can spoted the hotel right away. You only need to cross a street. So basically 2 minutes from train.

The reception was very kind helping us with our luggages.
The lobby is small, an the double room that we took is also small for 2 people to stay in. It was not a problem for us, since we are used to a small business hotel in Tokyo.
But their bathroom is nicely layout, stock up with Miller Harris products.

We have to close our curtain when we were in the room, since it's facing next building's window. But we were out on the town most of time anyway and we were able to sleep peacefully since no noise can be heard from the street.

The good thing is the Location. There was a bus stop right in front of the hotel. Once we took a bus from Westfield Shopping Mall with lots of shopping bags, and we got of from the bus, right at the front door of our hotel. It just can't get any better than that.
The red hop on hop off bus, stops there too, right outside the hotel door.

As i said previously, the train station that take you to the airport, picadilly/oxford, all those must visit places, is just 2 minutes walking from the hotel. and lots of eating places just outside south kensington station. Paul Bakery is there, if you need to grab your breakfast.

We pay around GBP175 per nite room only for our room. It is not cheap, but reasonable for London. Also, their mini bar stock with cokes, juices, water & milk are free and it's replinish daily.

Room Tip: a double room is small for 2 people
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, November 7, 2013
Thank you for taking the time to review your recent stay with us. We appreciate all guest comments and we agree our double rooms are not large at 11 - 15 sqm. We try to ensure everyone who reserves them is aware of the the room size to avoid guest disappointment.
I am pleased your overall stay was enjoyable and look forward to personally welcoming you back.

Kind regards
Roberto
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Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 31, 2013

We stayed here for one night for our anniversary and we loved it. The hotel is perfectly located right in the hub of South Kensington. We stayed in room 104 which is a standard double room. Although compact, it was beautifully decorated, clean, well equipped and the bed was very comfortable. The complimentary mini bar was a nice touch and it was great that there was an umbrella in the wardrobe for us to borrow. We had a brick wall window view but it didn't bother us, nor did it affect our stay. We are fully aware that we paid for a standard room and we are in London so we weren't exactly expecting views of Hyde Park or the Palace! The receptionist was friendly and polite. The bell boy who showed us up to our room and offered to carry our bags was informative too. The only negative is the weird light switches. Overall it was a wonderful stay!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto P, General Manager at The Ampersand Hotel, responded to this review, November 7, 2013
Thank you for your great comments. I am thrilled the team were able to make your anniversary stay such an enjoyable stay. We all hope to welcome you back to The Ampersand the next time you want to treat yourself.

Kind regards
Roberto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ampersand Hotel

Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Family Hotel in London
#20 Romantic Hotel in London
#23 Luxury Hotel in London
#31 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ampersand Hotel 5*
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
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Also Known As:
The Ampersand Hotel London, England

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