The Ampersand looks both classic and edgy and feels both friendly and sophisticated. It is in an excellent location very close to the South Kensington Underground station and also in the heart of a wonderful area for dining. Rooms are not large but are totally adequate and are tastefully appointed and comfortable. It was a bit of a challenge trying to coordinate the use of the hairdryer with a mirror in our room but not a problem in our friends' room. The staff are more than willing to provide any information anytime and it is a treat to be welcomed back to the hotel with friendly smiles every time you return.