We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Yep, this works. They remember small details that other hotels ignore.” 4 of 5 stars
Review of The Ampersand Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added The Ampersand Hotel to your Saves list
The Ampersand Hotel
5.0 of 5 Hotel   |   10 Harrington Road, London SW7 3ER, England (South Kensington)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Price
33% off room rate
Ranked #32 of 1,049 Hotels in London
Certificate of Excellence 2014
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Yep, this works. They remember small details that other hotels ignore.”
4 of 5 stars Reviewed July 16, 2013

This was a refreshing change from some of the poky horrors that you can expect to find despite paying substantial amounts for central London accommodation. Based in South Kensington, and not far from Old Brompton Road, you can walk to Harrods or travel a couple of stops on the tube. The area has great connections for the museums and masses of restaurants etc. Previously (or maybe still) known as the French Quarter, expect to find good bread and pastries here.

We travelled to London with business meetings and shopping on the agenda and were returning to an area that we had once lived in. This hotel has been given a facelift with unusual, light and clever design incorporated into both the reception area and the rooms.
The receptionist was young, helpful, polite and friendly and we were welcome to check in early. A true professional, she avoided that infuriating nonsense you sometimes encounter in certain hotels where the receptionist wastes time flirting with the males in the group while being condescending towards the female guests.

So to the rooms. These are not huge (this is after all, a town house) but they are quite fine. With clever use of colour, design and fabric, The Ampersand makes the most of the space available by cleverly drawing the eye towards the high ceilings. Flat screens, good fast internet connections and plenty of sockets scored high points The bed was really comfortable, towels super fluffy and the toiletries provided were elegant (the type of stuff you would happily have in your own bathroom). Again, somebody had been thinking carefully in that they provided both hair scrunchies and loofah gloves so you could turn your shower (with a huge shower head and decent water pressure) experience into a mini-spa.
The complimentary teas & coffee provided were organic and Fair Trade was not forgotten. Soft drinks were good quality.

What sets this hotel apart was how accommodating the staff were. Suddenly finding themselves without an office in which to hold an important strategic pre-meeting, our assembled group were invited to use an area where we were left in peace for hours and without extra charge. We then needed lunch having travelled from 3 different countries with varying levels of jet lag and no energy to wander around London. No restaurant had been booked and again the hotel came up trumps, quietly suggesting their lunch. Again that understatement, and again - at approximately £20 per head - far exceeding expectations.
We had five courses; Soup, served correctly in a tureen brought to and left on the table so that we could ladle as much as we wanted onto our plates. Beetroot risotto was delicious, no watery vegetarian slop either but perfect, tasty risotto with the right consistency. Generous meat course after this. Then a pudding. Then a selection of cheese(s). And finally coffee and chocolates. Excellent value and quality making us recommend this restaurant whether or not you are resident. There is somehow, a good feeling about the Ampersand.

Just one tiny security minus, but an important one. We found the distance between the room door and the bedside table nearest the door was too short even with the door chain applied. A stealthy forearm inserted through that space can easily reach items left on table while you sleep. The hotel needs to change the position of the door chain raising it to well above the level of a bedside table.
Otherwise, great place!
Wandering Celts.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,641 reviews from our community

Traveler rating
    1,229
    337
    57
    14
    4
See reviews for
292
775
121
215
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Paris, France
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 16, 2013

Good Hotel. Room are not very big, the bath was small, and they were a very very small closet. So it was good just for a few days. Nice view on the street and Lycee Francais. Room #118. People at the desk were nice and helpfull. The breakfast is great and not expensive.

Room Tip: Don't take a room on the ground flore and in the back not under the second floor.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
169 reviews 169 reviews
68 hotel reviews
Reviews in 77 cities Reviews in 77 cities
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed July 15, 2013

We stayed five nights here and found the location very convenient with South Kensington Metro so close. We had a deluxe room which was at the back of the hotel and rather compact. However, the bed was one of the most comfortable we have slept in - and the request for sheets and blanket rather than a duvet was noted and the bed properly made on our arrival. Amenities were top quality and the complimentary soft drinks and tea and coffee (french press) were a welcome touch.
Apero, the restaurant downstairs, was a great surprise. Food and service are excellent and value good for London.
There is a little gym - nice to see as gyms are not common in London.
Service was pretty good - and the staff pleasant. Some technical problems with the room key cards on the first day but that was resolved pretty quickly.
We also found a self-service laundromat about 200m west along Harrington Road that was welcome after 3 weeks travel.
I would recommend the hotel - it is charming and a nice staff and good restaurant downstairs.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 14, 2013

Absolutely amazing. Myself and a friend went with our mothers for 1 night and the Ampersand is possibly the best hotel experience I've ever had. It was exactly my cup of tea - contemporary but elegant, classy but not stuffy. We met the chef - a very talented and super friendly guy - Chris Golding - who made us the most fantastic lunch (even though the restaurant was closed!) The cakes and cocktails in the Drawing Rooms are amazing. The staff are professional yet very friendly - nothing is too much trouble. My only slight criticism is that the Superior rooms are a tad on the small side (I was expecting something a little bigger) but the beds we extremely comfortable and the bedding was felt luxurious. Bathroom was absolutely spotless with lovely Miller Harris toiletries. Plus I loved staying in Kensington - brilliant shopping without the horrendous crowds of Oxford Street! I very rarely stay in the same hotel twice as I always think there is so much of the world to see..but I'll definitely be tempted back here.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atherton, Australia
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 11, 2013

Stayed as a couple for 3 nights. What a lovely hotel with excellent everything. The staff are friendly and courteous, the hotel is tastefully decorated and the restaurant great. We purchased Oyster Travel Cards and found that the South Kensington station very conveniently connects to all the lines and major attractions. You can also take the train directly to Heathrow, a 45 minute journey.

Room Tip: The Deluxe Room was a great size for a couple if you like a little space!
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Top Contributor
64 reviews 64 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 11, 2013

We were attracted to The Ampersand through the brilliant Mr & Mrs Smith travel website, and were pleased to find the hotel exactly as it was described. This is a true gem, ideally located in beautiful South Kensington, close to musea, parks, shops and pubs, beautifully decorated and supremely comfortable. Best of all is the ever friendly staff who really make you feel like home, and do all their best to treat you like old friends. Contrary to other 5 star hotels, prices for food and drinks are very acceptable, and there's even a free minibar. We stayed for 3 nights and were very sorry to leave. This is definitely a place where we will come back!

Room Tip: If you're a light sleeper, avoid ground floor rooms as you will hear the rumble of the tube pass...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland New Zealand
Top Contributor
54 reviews 54 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed July 11, 2013

We chose this hotel based on Tripadvisor reviews and it met our expectaions, a great place to stay.

the location is excellent immediately in front of Sth Kensington tube station, so if arriving in London at Heathrow a direct train ride in. The building is very well renovated and the quality of the furnishings and service is very high. The staff were warm and friendly and I would certainly stay again.

One point to note as commented on by others is that between about 5am to midnight you can hear or rather feel the passing underground trains. Its not a big issue, but may be an issue for light sleepers. We were on the fourth floor and it wasn't a problem.

Room Tip: We had a deluxe studio and found it a very large (for London) comfortable room.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Ampersand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ampersand Hotel

Address: 10 Harrington Road, London SW7 3ER, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Family Hotel in London
#25 Business Hotel in London
#26 Romantic Hotel in London
#29 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ampersand Hotel 5*
Number of rooms: 111
Official Description (provided by the hotel):
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with World Independent Hotel Promotion, Expedia, Booking.com, Hotels.com, Agoda, Orbitz, Cheap Tickets, Splendia, Travelocity, Priceline, HotelTravel.com and Jetsetter so you can book your The Ampersand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ampersand Hotel London, England

Owners: What's your side of the story?

If you own or manage The Ampersand Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.