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“Wow ” 5 of 5 stars
Review of Flemings Mayfair

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Flemings Mayfair
4.0 of 5 Hotel   |   7-12 Half Moon Street | Mayfair, London W1J 7BH, England   |  
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Ranked #211 of 1,066 Hotels in London
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Wow ”
5 of 5 stars Reviewed July 13, 2014

What a lovely room view not great as building work going on but hotel staff lovely also easy to get to and from and was lovely breakfast thanks mayfair we loved it ! Just shows that when looking threw other reviews it was spot on to come my daughter loved the pull out bed and wants one her self lol x x

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branca S, Manager at Flemings Mayfair, responded to this review, July 15, 2014
It is lovely to hear that you had a great stay at Flemings Mayfair, our hotel is full of character with each guest room being individually designed; we are glad you and your daughter liked this.
Our staff here work hard to achieve the best level of service for all of our guests. I look forward to welcoming you back to Flemings Mayfair in the near future.
Thanks,
Kind regards,
Oliver J. Q. Brown, General Manager.
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1,060 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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Brussels, Belgium
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 10, 2014

I recently spent three days in London. I found this hotel on the internet and immediately loved the pictures of it. I booked a double room and contacted the hotel directly to kindly ask them to accommodate us in one of the rooms I saw on their internet site (black/grey and white wall paper with trees). Check in was perfect and we were kindly granted the room we asked for (we were actually even upgraded). I was very happy since it was a surprise trip for my daughter. The staff is very polite, kind and smiling. The hotel is very clean and nicely decorated. There is free wifi in the lounge and you can have your own connection in the room (charged). In the room you will also find a docking station for your i-pod/phone. The bed is of very good quality, we slept like logs! I would really recomment this hotel which is ideally located and a delight for your eyes.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branca S, Manager at Flemings Mayfair, responded to this review, July 15, 2014
It has been a pleasure reading your review following your stay at Flemings Mayfair, we are pleased you and your daughter had a fantastic time and liked your upgraded room. We always try to exceed our guests expectations when possible.
On behalf of the Flemings Team I would like to thank you for taking the time to share your experience on trip advisor, we greatly appreciate this.
Thanks
Kind regards,
Oliver J. Q. Brown, General Manager.
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Forest Hills, New York
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 9, 2014

On my second business trip to Mayfair, I decided to give the Flemings Mayfair a try on the recommendation of a friend. It ended up being a good choice. It is a great location and a good value given the locale. The rooms have been updated and are nicely appointed even if they are on the small side. The room is about average size for this part of London, but diminutive if you are expecting a spacious suite.

The staff was very welcoming and were happy to answer any questions. They politely asked if you needed any help every time I departed the hotel. Also offered some nice recommendations for nearby places to eat, both a quick bite and something a little more up market.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branca S, Manager at Flemings Mayfair, responded to this review, July 15, 2014
Thank for your great review on Flemings Mayfair.
We are glad that you enjoyed your stay and found our staff welcoming and made use of their recommendations. We are delighted you were happy with the room and that you found the décor to your liking.
We look forward to welcoming you back to another memorable stay!
Thanks
Kind Regards,
Oliver J Brown, General Manager.
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New York City, New York
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed July 8, 2014

The good stuff:
the hotel Concierge(s) , Francisco and Pedro were outstandingly nice and helpful and a real pleasure. The gentlemen that hosted at the door (sorry, do not know your name...) was also top notch and we enjoyed the elegant attire. The location was great as previous reviews have noted. The continental breakfast was very good and the room and hotel nicely appointed. The bathroom was large and beautiful. Morning paper at door was nice. Street very nice.
The not good stuff:
we paid $672.00 (dollars) each night- for 4 nights- for a room for myself and two teen-age sons. It was called a family room- THAT was not accurate. There was a sofa bed wedged in a corner and we could not navigate past the desk and chair to get to it. The other bed was a king size bed split down the middle- this was sold a room for 3- and thus the price. It was VERY small for the price- and sadly all beds and pillows were hard. The Wi-Fi was weak and to upgrade was additional charge. When we were leaving, we asked an older woman who seemed to be in charge at the desk if we could leave our luggage in room for half hour beyond check out time and were refused and told to put it in storage. Nice send- off. The room was not ready for us when we arrived, although we did arrive at 11 am so were early.

Room Tip: You may want two rooms if more than two guests.
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  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branca S, Manager at Flemings Mayfair, responded to this review, July 15, 2014
Thank you for your positive review of our Concierge team. We have passed onto them your kind comments about the service your received.
We are sorry to hear you were not comfortable with the size and layout of your room. Please be aware there is always a Guest Services Manager available should you have wished to have seen other rooms. Our standard check out time is 11am, however we are happy to extend this subject to availability. Unfortunately on this occasion it was not possible. We have secure luggage storage, as my colleague mentioned, and are always more than happy to store guests’ luggage here.
Again thank you for your review and should you choose to book with us again please contact our guest services directly on guest.services@flemings.co.uk and they will ensure you have an enjoyable stay and receive the best rate guaranteed.
Thanks
Kind regards,
Oliver J Brown, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne,
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 8, 2014

The cons outweighed the pros for me on this hotel,although it is off Piccadilly and opposite Green Park I preferred the location of the Premier inn County Hall,my room was tucked away next to the housekeeping room so night and day there was banging going on next door,when I had a knock on my door I called out for them to wait a minute and they walked straight in and there I was in the loo in full view!! But my biggest gripe is that i needed to make a cpl of local calls from the room and,unfamiliar as I was with the number of digits required in the UK, dialled some incomplete numbers which didn't get connected but I still got charged for 10 tries at the number amounting to £12.55,I won't be recommending this hotel to anyone,there are better ones around.

Room Tip: Don't choose 213
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  • Stayed July 2014, traveled solo
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branca S, Manager at Flemings Mayfair, responded to this review, July 11, 2014
Thank you for your review following your recent stay and I am sorry that you have left feeling disappointed. I would like to apologise for the disturbance caused by the Housekeeping staff and assure you this has been addressed with the Housekeeping team and re-training on our standard procedures is being conducted.
In reference to the telephone charges you incurred I have sent you a direct message today so we can locate your reservation and have the charges refunded to your credit card. I am sorry that this billing error was not recognised by our Guest Services team on the day of your departure and would like to sure you this amount will be credited back to you when we received your details. Thank you again and I do hope we will have the opportunity to welcome you back soon.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 7, 2014

I am a regular customer of the Small Luxury Hotels chain and often pick a hotel because it is a member of that elite group of hotels.

Do not expect this hotel to live up to the standards of the SLH group however. The rooms were small and tired looking; they certainly did not look like the ones shown in their photos. We spent GBP300 per night but were dismayed that the rooms were not luxurious in any way. The mostly Eastern European cleaning staff were rude and knocked on your door "just to check" if you do not leave your room early in the morning when they are doing their rounds. If you do not book your room directly with them or on the SLH website, the front office will not give you any special treatment and will give you the worst rooms available, regardless of how much you actually paid for the room or how long you will stay as all Hotels.com or Booking.com bookings are considered "discounted" already so no upgrades, breakfast etc.

Wifi is really only free at a good speed in the public area. The one you get in the room is a much slower speed one good enough for emails only, not real surfing; unless you pay more to upgrade to the faster speed. Disgraceful considering how much they charge you for the room.

The only saving grace was the location of the hotel which was in the nice Mayfair area, 10 minutes walk to Oxford street shopping. I will not return to this hotel and would certainly be more discerning when evaluating SLH hotels in the future. One simply cannot rely on the SLH brand name alone.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branca S, Manager at Flemings Mayfair, responded to this review, July 10, 2014
Thank you for your review following your recent stay and I disappointed to learn we did not meet your expectations on this occasion. We do endeavour to upgrade guests on a daily basis whenever possible, especially our SLH members or guests celebrating a special occasion. Unfortunately it is not always possible however and I would like to ensure you we would not determine this based on the booking origin. In reference to Housekeeping disturbing you I am sincerely sorry and will ensure this is addressed with our Head Housekeeper and would like to re-assure you this was a one off occurrence and not the norm. I am pleased that you liked our location, we are lucky to be centrally located. Should you choose to book with us again, please contact our Rooms Division Manager; Paul Rafferty on paul.rafferty@flemings.co.uk who will personally oversee your reservation and ensure you have a relaxing and enjoyable stay.
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Atlanta, Georgia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 6, 2014

First, the Pros: amazing location, walkable to most major sites, in a very affluent and nice area near the Green Park tube stop, and the room decor was beautifully done as was the decor in the rest of the hotel. Rooms are very small (just a few feet around the bed on all sides) but about the size you would expect in London.
However, we had a few problems with this hotel and expected more in terms of overall service, especially given the rate (about $350 per night). We had requested an early check-in over a month in advance since our overseas flight was scheduled to arrive early that morning. Our flight was delayed and when we arrived (exhausted) around 2pm our room was not ready and would not be ready for another hour (though we do understand that it is based on availability) - however, the only way to change out of our airplane clothes was to board a very compact elevator and maneuver our luggage through a narrow hallway on a lower level to reach a restroom- awkward to say the least so be aware of this if you may arrive prior to when your room might be ready. We returned to put our bags in our room later and, upon waking up the next morning, realized that our room, while not on the ground floor of the hotel, adjoined some stone steps outside the hotel so it was effectively at ground (or partially below ground) level with a window towards to top of the room- not ideal in terms of safety.
Additionally, we returned to our room in the middle of the day to find that the door had been propped open with the deadbolt (presumably for housekeeping) yet there was nobody from housekeeping in our room.

Room Tip: Be aware that some first floor rooms are actually "ground" floor outside the hotel.
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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branca S, Manager at Flemings Mayfair, responded to this review, July 10, 2014
Thank you for your review following your recent stay. I am pleased that you were able to make the most of our wonderful location and that you liked the beautiful décor in the room and throughout the Hotel. I am disappointed however that you have been left with a negative impression of our overall service as this is something we pride ourselves on.
Should a guests room not be ready on arrival at certain times we are able to offer a 'shower room' for our guests to freshen up and change. If this was not available upon your arrival we do have the restrooms as you mentioned and I am extremely disappointed that you were not offered any assistance with your luggage by our Concierge or Guest Services team.
In reference to your door being left ajar I am extremely concerned as this is not a common practice by our Housekeeping team and certainly not a procedure. Additionally we have recently upgraded our door locks throughout the Hotel and the dead bolt should not engage unless the door is completely closed. I would like to thank you for bringing this to our attention and ensure you that I will address this with our Head Housekeeper.
Please be aware that we have a Guest Services Manager available 24 hours so should such situations occur during your stay, please contact them directly and we can investigate immediately.
Again thank you for your review and should you choose to book with us again please contact me directly on guest.services@flemings.co.uk and I will personally oversee your reservation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Flemings Mayfair

Address: 7-12 Half Moon Street | Mayfair, London W1J 7BH, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#108 Family Hotel in London
#151 Luxury Hotel in London
#185 Romantic Hotel in London
#216 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Flemings Mayfair 4*
Number of rooms: 129
Official Description (provided by the hotel):
Flemings Mayfair Hotel, Suites & Apartments - a luxurious boutique hotel and one of the best kept secrets in Central London - is the destination for exceptional eating and drinking, featuring the glamorous and indulgent Front Room, opulent and stylish Grill and sumptuous Cocktail Bar & Tea Rooms. The Looking Glass Room, Boardroom and Private Dining Room are great for meetings and special occasions, business or pleasure. The new gym offers a quiet and discrete place to exercise, with top of the range Technogym equipment. ... more   less 
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Also Known As:
Flemings Hotel And Apartments
Flemings Mayfair London, England
Apartment London
Hotel Flemings Mayfair

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