Very helpful and polite staff. Our basicpriced room was excellent, very clean and all the facilities you need. Big bathroom with separate bath and very good shower. The hotel was refurbished fairly recently and everything was still in very good condition. We were advised to go to breakfast early, which we did. It was quiet and service was very good. I can see that it could be busy, as there aren't that many tables given the size of the hotel. For a London hotel, you do get quite a lot for your money. Location very good for theatres on the Strand and for buses. We would stay again.