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“Charming” 5 of 5 stars
Review of St. Ermin's Hotel - Autograph Collection

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St. Ermin's Hotel - Autograph Collection
4.0 of 5 Hotel   |   2 Caxton Street | Westminster, London SW1H 0QW, England (Westminster)   |  
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Ranked #60 of 1,064 Hotels in London
Certificate of Excellence 2014
San Diego, California
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
“Charming”
5 of 5 stars Reviewed June 7, 2014

The hotel is very charming, with a beautiful entrance and well-decorated lobby. Although our room was on the small side by US standards, it was comfortable and had plenty of amenities and enough closet space. The bathroom was also small but well-designed, so not an issue. Our room overlooked the front entrance of the hotel (very lovely, well landscaped and with colorful flowers) but we never heard a sound, it was very quiet.

From St. Ermin's you can easily walk to Westminster Abbey, Big Ben, Victoria Station and many other London sights, and the tube station is very close as well so we thought the location was fantastic. The surrounding area was clean and felt safe for walking, which we did primarily during the day, so not sure if it is also safe to walk there at night.

The breakfast buffet had a good selection of various breakfast foods and the service was excellent. We ate dinner at the hotel our first night as we were too jet-lagged to go elsewhere and it was so good that we ate dinner at the hotel again another night! Everything was delicious!

We would definitely stay here again!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review, June 12, 2014
Hi There,
It’s great to read that you found the hotel really charming and beautiful. We thought very hard about how the hotel should look when we refurbished it as being a grade II listed property it would have been a shame to take away the 1800’s charm, so pleased you loved it.
I see you had a room overlooking the front of the hotel which is a lovely place to be located as it is a quiet little haven away from the busy streets of London. Our courtyard is really beautiful especially in the summer months with all the flowers blooming.
We do receive many comments about how great our selection of breakfast items are including pastries, yoghurts, cheeses, cold meats etc, so I am pleased you loved them too.
Glad you experienced dinner twice in the Caxton Grill and really enjoyed the food on both occasions. Our head chef is very creative and lots of guests comment on how wonderful his food is.
It would be a pleasure to welcome you back again in the future and we look forward to seeing you.
Warm regards
Douglas McHugh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,472 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (670)
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English first
London, United Kingdom
1 review
4 of 5 stars Reviewed June 6, 2014

St Ermins Hotel as a venue for our daughters wedding was beautiful. The door staff were an excellent first impression. The banqueting staff were also brilliant. The wedding went very smoothly and the food was an absolute delight, everyone enjoyed it.
We did however have issues with the reservations. As a first port of call this was not a good experience. There were problems when initially booking by phone in relation to the rate to be charged not just by me, but also by other guests.This was followed by more than one problem during our stay in relation to the bride and groom and other rooming issues.
I was personally disappointed with our room - as Mother and Father of the bride we had a small room which was a very long way from the bridal suite making preparations uneccessarily time consuming.I do feel that these aspects should have been better planned as a whole wedding package.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 5, 2014

St. Ermin's Hotel in London is really worth a visit. The rooms combine modern styling with traditional British life style. The staff is excellent : friendly and helpful, very distinguished and always available for qustions and requests. The restaurant is led by a star cook and even breakfast ist especially good. You may also celebrate wonderful parties at this hotel - we witnessed two weddings with a perfectly arranged setting in this exceptional hotel.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review, June 12, 2014
Hi Stefanie,
It is a pleasure to read such a lovely review and I can see that you enjoyed every aspect of your stay recently.
I was so pleased that you loved your meal in the Caxton Grill as well as our wide selection of breakfast items to choose from each day.
I do hope you will return when you next visit London and we look forward to seeing you again.
Warm regards
Douglas McHugh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
73 reviews 73 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed June 4, 2014

We stayed for four nights at the beginning of May and were very happy. The location was great for seeing all the major sights - we walked everywhere. There is a tube station one block away so easy access to get anywhere you want if you don't like walking. We took train and tube from airport and was able to walk to the hotel with our luggage. The room was very comfortable and quiet. There were little cafe's nearby for coffee and a quick breakfast before heading out.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review, June 5, 2014
Hi There,

Thank you for taking the time to write your review.

It was a pleasure to look after you during your stay and I am so pleased that every part of your stay met with your expectations.

I look forward to welcoming you back when you next visit London.

Warm regards
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Clairsville, Ohio
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 3, 2014

We travelled to London just about a week ago and I loved this hotel. The rooms were comfortable and the staff was so accommodating when the air conditioning was broken. They even gave us a complimentary bottle of wine for our troubles, which was lovely!
We had the breakfast included in our room stay and the breakfast was awesome! Delish and lots of choices on the buffet....we even tried the room service...the food was actually very good there too...considering it was just room service and very basic!
It had a tube station right around the corner which made travelling around London an absolute breeze. I will stay in this hotel every time I return to London and recommend it for even the most picky traveller!

Room Tip: Good location is key when visiting a city and touring it!
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review, June 4, 2014
Hi There,
It would seem from your review that you really did enjoy all aspects of your stay.
I am pleased that we looked after you when the air conditioning stopped working in your room and that you found my team really accommodating. I see this did not detract from the enjoyment of your stay.
Glad you loved our breakfast and tried our room service menu too. It is nice to relax in your room and have dinner or breakfast sometimes especially when you have been out all day walking.
We think we are in an ideal location and are a quiet little haven away from the hustle & bustle of the main London streets, but close to everywhere. Glad you thought so too.
We look forward to you staying with us each time you visit London. Please don’t leave it too long before you visit again.
Warm regards
Douglas McHugh
General Manager
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Clacton-on-Sea, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 3, 2014

We stayed here at the beginning of May for a family birthday and the service could not have been better. The location was great for our visit to the West End in the evening and we (myself, my partner, our teenage daughter and my 70 year old mother) were extremely impressed with the quality of the hotel and the professional and welcoming staff. I would highly recommend this hotel and would definitely stay there again.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review, June 4, 2014
Hi Julie,
It was a pleasure having you and your family stay with us to celebrate a birthday.
I am so pleased that you felt so welcome and at home. I work very closely with my team to ensure that our guests feel this way as it is important to us to make you feel part of the St. Ermin’s family, which you did.
Thank you for recommending us to others and we hope you return soon.
Warm regards
Douglas McHugh
General Manager
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Belfast, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 3, 2014

Stayed here in Jan for work reasons. Hotel itself is beautiful inside and out. The rooms we stayed in were rather big for 1 person but it was great to have so much space in a London hotel!
We had lunch on arrival which was really lovely and we'll cooked. Breakfast in the morning wasn't the nicest but that's down to personal taste.
Would definitely stay here again!

Stayed January 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StErmins, General Manager at St. Ermin's Hotel - Autograph Collection, responded to this review, June 4, 2014
Hi There,
I am delighted to read that you that you found the hotel to be beautiful both inside and outside and that your room was very spacious.
I see you had lunch with us and enjoyed this very much, but were disappointed to read that you were not so happy with our breakfast. This is unusual as we receive lovely comments about how much there is to choose from especially on our cold buffet which has pastries, cheese, cold meat, yoghurts, cereals and more, so I am sorry you didn’t enjoy this.
It would be a pleasure to have you stay with us again and we look forward to it.
Warm regards
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Ermin's Hotel - Autograph Collection

Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Family Hotel in London
#45 Romantic Hotel in London
#52 Luxury Hotel in London
#63 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — St. Ermin's Hotel - Autograph Collection 4*
Number of rooms: 285
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
St. Ermin's Hotel - Autograph Collection London, England

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